The CPC were nothing less than incredible. Our beautiful girl Suzie passed unexpectedly although she was 13 she always seemed bigger than life itself. Nothing slowed her down! We didnt know what to ex... Toon meer
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Vivian was very kind and my Labrador Skyla was well looked after. The reason I haven't given a five star is because when I got home, I took Skyla out of the box only to find the casket has her name... Toon meer
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Arranging everything over the phone was no problem, the lady was considerate and kind. Only things I'm upset about is the beech casket comes sealed and can not open and family want some ashes in memo... Toon meer
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From the minute I phoned this company it was so easy and they dealt with compassion and spoke me through what happens. I picked up my dogs ashes today as there was a problem with delivery the lady co... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
CPC offers a wide range of pet cremation services as well as numerous memorial plaques, keepsakes, caskets and urns. At CPC, we understand the emotional weight of loss and offer a dignified farewell for your beloved pet. With utmost respect and compassion, we ensure their journey is more than just a service—it’s a heartfelt tribute. Explore our website and discover our respectful, affordable approach, designed to support you during this challenging time, and you can be assured that your cherished companion will be treated with the care and reverence they rightly deserve.
Contactgegevens
A505 Main Road, Thriplow Heath, SG8 7RR, Royston, Verenigd Koninkrijk
- 01763 207700
- info@cpccares.com
- www.cpccares.com
4,1
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226 reviews
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Vivian was absolutely amazing from…
Vivian was absolutely amazing from start to finish
You could tell she was passionate about her job and really understood completely the pain for which pet owners go through when losing there companion
It's people like her that make it more bareable on the day
The final farewell for my Amber was amazing
I can't thank you enough xxx
Strongly recommended
Absolutely perfect for my girls send off
17 mei 2025
Review zonder uitnodiging
Antwoord van CPC
Thank you so much for your incredibly kind words. We’re truly grateful you took the time to share your experience. Vivian will be deeply touched to know the care and compassion she showed made such a difference during such a heart-breaking time. Saying goodbye is never easy, but we’re honoured to have been able to support you and give Amber the beautiful farewell she deserved. Your recommendation means the world to us. Sending you our warmest thoughts. 💛
I stipulated twice that I did not want…
I stipulated twice that I did not want my dogs ashes posted and that when he is ready I will collect him. I thought it very cold and undignified to have ashes sent in the post. I couldn’t believe it when I opened the door to a van driver holding my dogs ashes upside down. I would not recommend this company due to this big error/mistake. They apologised for their mistake but as I said it cannot be reversed.
9 mei 2025
Review zonder uitnodiging
Antwoord van CPC
Thank you for taking the time to share your experience, and we’re truly sorry for the distress caused at such a painful time. We fully understand how important it was for you to collect your dog’s ashes personally, and we deeply regret that your wishes were not honoured.
For certain veterinary partners, including PDSA, it is standard practice for ashes to be returned by courier to ensure a prompt and reliable service. However, we absolutely recognise that you made a specific request to collect the ashes in person. Sadly, on this occasion, that request was not communicated to the relevant department clearly enough, and we take full responsibility for the upset this has caused.
Warm regards
The CPC Team
Amanda at Cambridge CPC is the goddess…
Amanda at Cambridge CPC is the goddess of comfort in her loving tone. She shown such understanding blocking the job description out where her passion/bond was the frontline! Although a misundertanding occured in the communication yet she made me feel I had attending my cat’s cremation as well as the happy satisfying smile when I stated my cat left my arms so this was my comfort. Heartfully thank you Amanda! God bless your soul!
10 mei 2025
Review zonder uitnodiging
Antwoord van CPC
Thank you so much for your heartfelt words. We’re deeply grateful you felt comforted by Amanda’s care—your message means the world to us and to her.
The CPC Team x
To start I wouldn’t even give this…
To start I wouldn’t even give this so-called company one star xx after paying for a personal cremation and ashes returned in the casket this uncaring useless company first lost my boy cat then rang to say they’d found him and would return him in a few days. This felt suspicious to me I didn’t believe them . Then when we finally found out where he was he’d be scattered with other ashes😡 They are now blaming vets and the vets have blamed them saying this has happened before!!!
We have nothing only paw prints of our beloved cat of 15years who was so loved by all of our family
I have now got to tell my grandkids he isn’t coming home 🥲
Just coming out of hospital to this unbelievable news is heartbreaking
We have lost him twice how can anyone do this?
The condolences we got was and offer of a refund 😡
We don’t want anyone else to go through what we have!!!! Avoid this company this has to stop 🛑 May I add I’ve just read so many bad experiences on the reviews
My heart goes out to all I know exactly how you feel ❤️
23 april 2025
Review zonder uitnodiging
Antwoord van CPC
Dear Ms Gibbs
We are very sorry to hear of your experience and would like to offer our sincere condolences for the loss of your beloved cat.
We would like to clarify that we can only carry out the cremation service as instructed by the veterinary practice from where your pet was collected. If a communal cremation was requested by your veterinary practice, that is the service we are obligated to provide. We do not make decisions about the type of cremation — these instructions come directly from the veterinary team acting on your behalf.
Additionally, when we collect from charity-based veterinary practices, pets are sometimes released to us before the owner has had an opportunity to make direct contact with us. In these situations, it is possible that a cremation may have already taken place before we are informed of a change in wishes, as we are unable to hold pets in storage for long periods.
We would also like to clarify that we do not scatter ashes. In a communal cremation, token ashes are respectfully interred together, not scattered.
Without further details (such as your pet’s name or dates of service), it is difficult for us to investigate this fully. However, based on your description, it appears there has been a misunderstanding or an error in the original cremation request made by your veterinary practice.
Please know that we take any concern regarding a pet’s aftercare extremely seriously. We work very closely with veterinary practices to ensure that the correct wishes are followed. We regret that in this case, there appears to have been a breakdown in communication which has understandably caused you significant distress.
We welcome the opportunity to discuss this with you directly and provide any information we can to support you. Please contact our customer care team at 01763 207700 or info@cpccares.com.
Again, we extend our heartfelt sympathies during this difficult time.
Absolutely disgusted with CPC Doesn't…
Absolutely disgusted with CPC Doesn't Care.
I had my boy cremated through them and because he passed late on a Thursday night he was collected on a Friday morning.
Due to the unexpected turn of events that Thursday where we went from a happy normal day to the worst you can imagine, I was in total shock. I spent the weekend trying to get hold of someone to get the extra keep sakes I needed. When I finally got hold of someone on the Monday, I was told he was cremated on the Saturday, really odd you would cremate on a weekend when unreachable.
When I got his ashes back & I was going through the stuff in the box. I discovered the card with the cremation details. He'd actually been cremated on the Friday, meaning I was lied to on the phone & I stood no chance of getting any of those keepsakes even if I got through on the Friday.
I paid for an individual cremation, but I question that considering the speed they were willing to just get it over with.
I would heavily suggest not using these people, and use an independent place that will take the time to help you get these things before it's too late.
And to CPC Cares, maybe contact the owners ahead of a cremation to ensure we have everything we need from our pets before you cremate them. It's not that hard, you have an army of call centre staff. Use your brains a little
7 april 2025
Review zonder uitnodiging
Antwoord van CPC
Dear James
We’re truly sorry for your loss. Losing a beloved companion so suddenly is heartbreaking, and we understand this has been an incredibly difficult time for you.
We would like to look into this thoroughly, but without any details such as your pet’s name, the referring practice, or the date of cremation, we’re unable to verify or clarify what happened. If you can provide this information, we will gladly investigate and respond to your concerns directly.
Regarding keepsakes such as paw prints or fur clippings—these must be arranged before a pet is collected. Unfortunately, once your pet is in our care, it’s not possible for us to provide them. Did you email us at all when you were not able to get through?
Our crematoriums operate seven days a week to ensure timely individual care. Our phone lines are open Monday to Friday from 08:30 to 17:30 and Saturdays from 08:30 to 15:30, and we always aim to be as accessible and supportive as possible. We don’t have an “army of call centre staff,” but rather a small, dedicated team of experienced cremation advisors who genuinely care about the families we help and we’re sorry if the information you received over the phone on Monday was unclear or caused further distress.
We appreciate your feedback, and if you’re able to provide more details, we’d welcome the chance to review this fully and respond accordingly.
Warm regards,
The CPC Team
Thank you cpc
Things don’t start off to well at the beginning but this was rectified very quickly, very quick service and we didn’t have to wait long to receive the ashes the casket was nice with the name plague had a nice touch to it . All received in very good condition at a reasonable price, thank you cpc for everything
21 maart 2025
Review zonder uitnodiging
Antwoord van CPC
We're sorry to hear things didn't start off as expected, but we're glad to hear that the issue was quickly resolved. We're happy that you were pleased with the service, the casket, and the overall experience. Your kind words mean a lot to us, and we appreciate you choosing CPC. Thank you for your trust and support!
I would like to give the greatness of…
I would like to give the greatest of thanks to Debbie at CPC Tewkesbury. She made accommodations for me to see my beloved Indie early. Debbie gave me all the time I needed with Indie and gave me items of Indie that I'll treasure forever. The whole experience was great closure to the sudden passing of Indie and my girl is finally home.
21 maart 2025
Review zonder uitnodiging
Antwoord van CPC
Thank you so much for your kind words. We're so glad to hear that Debbie could support you during such a difficult time and provide you with the closure you needed. We're honoured to have been part of your journey with Indie, and we hope the items you received bring you comfort and lasting memories. Our thoughts are with you.
Warm regards
The CPC Team x
Outstanding service
Ruben & Vivienne and the team went out of their way to support me with the cremation of my dog Scout, and today my cat Lily with a leveI of care & consideration that made the whole process bearable. They understand the chaos of the grieving process and treated myself and my beloved pets with dignity & respect at all times. Watching the smoke from the beautiful gardens really helped me to process my grief and the little swallows that circle above during cremations reassured me that their spirits had ascended. So highly recommended that I travelled all the way from Cornwall to them for Lily’s cremation today. And I attended, so I’m able to bring her ashes home with me in a few hours. Thank you so much for the excellent service you provide. Truly outstanding. Don’t go anywhere else.
12 maart 2025
Review zonder uitnodiging
Antwoord van CPC
Dear Eleanor
Thank you for your kind words and for placing your trust in us for both Scout and Lily’s cremation. We’re so glad that Ruben, Vivienne, and the team were able to support you during such a difficult time. It’s truly meaningful to hear that our gardens and surroundings brought you some comfort, and we appreciate you traveling from Cornwall to be with us.
Your recommendation means a lot, and we’re grateful to have been able to help. Wishing you all the best.
Warm regards
The CPC Team x
Today 22nd February 2025 l lost my…
Today 22nd February 2025 l lost my sweet fur baby chihuahua “ crystal” she was a fighter, having many health issues, a very sad day, however the PDSA@ Pistea , were amazing, she was treated (as was myself) with kindness and care, l was given a leaflet from a pet crematorium called CPC in Cambridge, the lady l spoke to “ Vivien “ was so understanding and and she gave me some good advice how to deal with my other two chihuahuas, who are missing their sister so much, l would definitely recommend them for anyone considering who to contact when their pets have passed away . Thank you ❤️
22 februari 2025
Review zonder uitnodiging
Antwoord van CPC
Dear Estelle
We truly appreciate you sharing your experience during such a difficult time.
We are incredibly grateful for your kind words about Vivien—she is truly dedicated to supporting families through these moments, and we will make sure she knows how much her compassion meant to you.
Your other two chihuahuas must be feeling the loss too, and we hope that Vivien’s advice brings some comfort to them as well. If you ever need any further support, please don’t hesitate to reach out.
Thank you for your recommendation and for trusting us with Crystal’s final journey.
With deepest sympathy,
The CPC Team x
We lost our beloved Taz on 20th…
We lost our beloved Taz on 20th January. We paid this company on 22nd and he was collected on the 24th.
We have had zero contact from this company since I paid them on the 22nd and still do not have Taz back.
I have tried calling them several times a day on been on hold for over 40mins with no response.
I need to know what as happened to my cat and my money.
22 januari 2025
Review zonder uitnodiging
Antwoord van CPC
We are deeply sorry for the distress this situation has caused you. Unfortunately, due to an internal error within our Cremation Advisor Team, Taz’s documentation was left in a pending status, which resulted in his ashes not being released as expected. We sincerely apologise for this mistake and for the lack of communication before now. However we have attempted to contact you numerous times without success.
Please rest assured that this has now been fully rectified, and Taz’s ashes will be released to you today. If there is anything further we can do to support you, please don’t hesitate to reach out to us directly.
Once again, we apologise for any additional pain this has caused during such a difficult time.
Kind regards
The CPC Team
Such a difficult time made a little…
Such a difficult time made a little easier due to the warmth and compassion shown by cpc . From losing my loyal wonderful German shepherd boy arnie to him coming home was made that bit easier knowing that the empathy shown from cpc meant that Arnie would be looked after. I contacted cpc following Arnies passing and spoke to a lovely lady called Lesley who was warm and empathetic to our needs and ensured that everything was done in a warm empathetic manor. He was collected and returned to us in a timely manor and every detail was given the same compassion start to finish. Arnie came home a few days later carefully delivered by the courier who also showed compassion due to the labelling of the contents of the package . I am so grateful to cpc for looking after my beautiful loyal boy in a way that we all expect to be treated. Arnie is home now where he belongs thank you so much Lesley and all at cpc you made this very difficult time a little more bearable.
7 februari 2025
Review zonder uitnodiging
Antwoord van CPC
Dear Anita
Thank you so much for your kind and thoughtful words. We are truly sorry for your loss of Arnie, and it means so much to us that we could bring you even a little comfort during such a difficult time.
The team will be touched to hear how much their care and compassion meant to you.
Arnie was clearly so loved, and we’re honoured to have been able to support you in bringing him home.
Sending you our deepest sympathies and warmest wishes. ❤️🐾
The CPC Team x
Highly recommend
The CPC staff was kind, understanding, & very easy to work with. Most important to me, they were incredibly respectful with my best friend. Overall, it was a professional & great experience given the circumstances.
8 februari 2025
Review zonder uitnodiging
Antwoord van CPC
Thank you for your kind words. We understand how difficult this time can be, and we’re honoured to have been able to support you with care and respect. Your best friend was truly special, and we’re grateful to have been part of their journey.
Kind regards
The CPC Team x
Sensitive and quick service
It was a little difficult to get through at first, which as we were already feeling upset did make things a little more stressful. We were told this was due to new phone lines causing problems and we were then given a direct dial number which solved that problem. Once we got through the staff were very considerate and helpful and things were arranged very quickly and sensitively to suit our needs.
22 januari 2025
Review zonder uitnodiging
Antwoord van CPC
Thank you for your feedback. We're sorry for any initial difficulty in reaching us, especially at such a difficult time. We appreciate your patience as we resolved the phone line issues, and we're glad that our team was able to assist you with care and sensitivity.
Warm Regards and sincere condolences for your loss.
The CPC Team x
We lost our beloved pug Kolo on 21st…
We lost our beloved pug Kolo on 21st Jan it was such a shock. We have collected his ashes today from the vets. We have him home again with us now, still cannot believe we shall not see him again😢 I would like to say a big Thankyou
30 januari 2025
Review zonder uitnodiging
Antwoord van CPC
We are so sorry for your loss. Losing a beloved companion like Kolo is never easy, and we understand how much he meant to you. We hope having him home brings some comfort during this difficult time. Thank you for your kind words – it truly means a lot to us.
Warm regards
The CPC Team x
Losing our 16 year old cat was…
Losing our 16 year old cat was heartbreaking made even more difficult when we couldn't get hold of CPC to arrange her cremation. However, thankfully they responded to our messages very quickly, and explained that a new system had messed up their phone lines, they were so respectful and kind and we were reassured that our pet would be treated well. Milly was cremated on 25th January and returned to us today. Thank you so much for helping to make the most difficult part of being a pet owner a little easier.
21 januari 2025
Review zonder uitnodiging
Antwoord van CPC
Dear Sandra
We are truly sorry for the loss of your beloved Milly. Losing a pet is never easy, and we understand how important it is to feel supported during such a difficult time. We sincerely regret the initial difficulty in reaching us and appreciate your patience as we resolved the issue.
It means so much to hear that our team was able to reassure you and provide the care and respect Milly deserved and get her home to you where she belongs as quickly as possible. Thank you for your kind words and for trusting us during this emotional time.
Warm regards
The CPC Team x
Just want to say a massive thank u to…
Just want to say a massive thank u to Gail who cremated my dog teddy and kepted us up to date on when he was coming home iv greatful for everything u did for my boy he wasn't a pet he was like my baby thank u ever so much he is now home in his special memorial corner I'm my living room
28 januari 2025
Review zonder uitnodiging
Antwoord van CPC
Thank you for your heartfelt message. We’re so sorry for your loss, but we’re glad that Gail could offer support during such a difficult time. Teddy was clearly so special to you, and it’s comforting to know he is now home in his special memorial corner.
Warm regards
The CPC Team x
Very hard time made easier with instant…
Very hard time made easier with instant help, we were able to take our beautiful little dog Tiger straight to CPC ourselves and collected his ashes the same day. We just wanted him home with us where he belongs.
Thank you to Vivienne for your kindness shown to our boy
23 januari 2025
Review zonder uitnodiging
Antwoord van CPC
Thank you for your heartfelt review. We’re so sorry for your loss, but we’re glad we could provide the support and comfort you needed during such a difficult time. It’s touching to know that having Tiger back home the same day brought you peace. We’ll be sure to pass on your kind words to Vivienne.
Warmest regards
The CPC Team x
So very happy
I recently had to help my daughter with cremation of her pet with her dad, Ruby was the only pet she had known, (chocolate Labrador) she loved this dog. Ruby was 11 when she passed , a happy fulfilled dog. The service we were provided was so very nice and felt complete. My daughter was very happy and felt Ruby had come home in a fitting way. I was more than happy.
23 januari 2025
Review zonder uitnodiging
Antwoord van CPC
Thank you so much for your kind words. We're truly sorry for your loss, but it means a lot to us to know that our service provided comfort to you and your daughter during such a difficult time. Ruby was clearly a cherished member of the family, and we’re honoured to have been able to help you say goodbye in a meaningful way. Please don’t hesitate to reach out if you need anything further.
Kind regards
The CPC Team x
I have just collected my beautiful dogs…
I have just collected my beautiful dogs ashes from the vet. I had ordered a Staffordshire Bull Terrier urn so my boy could be displayed in our living room. I cried all the way home. I couldn’t wait to open the box and give my boy a cuddle, only to find the wrong urn. I am so upset and now have to go through all of this again. Looking at the reviews on here, I will be suggesting to the practise manager, they should find a better company. Awful service
20 januari 2025
Review zonder uitnodiging
Antwoord van CPC
We are truly sorry to hear about your experience and sincerely apologise for any distress caused during this difficult time. We understand how important it is to receive exactly what you requested for your beloved boy. As we only supply the urns requested by the veterinary practice, any mistakes would have been unintentional, and we always aim to resolve such issues as quickly as possible. Please rest assured that we are committed to making this right for you. If you are able to provide further details, we would be more than happy to work with your practice to correct this as soon as possible (if this hasn't happened already). Our sincere apologies again, and we deeply regret any additional upset this may have caused.
Kind regards
The CPC Team
Disrespectful staff
Started off ok
Hour wait to get through though
Cats ashes came with no text as promised from the courier first and plaque badly scratched
Got phone call to say they'll send replacement but then I've got to try remove and swap over without causing anymore damage. I spoke to someone on facebook and I said to the woman she should have proof read her email before sending.message started "dead chris "
Seeing as 1 I'm in stage 4 cancer and 2 just put my 17 year cat to sleep I wasn't impressed .as to now no apology.
9 januari 2025
Review zonder uitnodiging
Antwoord van CPC
Dear Chris
Thank you for your review.
We are an incredibly busy company, and while we strive to minimise wait times, we understand how frustrating delays can be, and we are sorry for the inconvenience caused.
Regarding the courier texts, we advise that couriers should notify customers, but this process is ultimately outside of our control. That said, we are working with our courier partners to improve their communication.
We fully acknowledge that there is no excuse for the scratched plaque. As soon as we were made aware of the issue, a replacement was sent immediately, and an apology was issued, which we understand was acknowledged at the time.
With regards to the Facebook message, we respond to these using mobile devices, and an unfortunate autocorrect error occurred, resulting in an inappropriate message being sent. When you brought this to our attention, we apologised immediately (on Saturday, 11th January). While we appreciate the light-hearted tone of your response—“Hi, unfortunately, I’m not dead LOL… Maybe check your wording LOL”—we understand that this may have caused additional distress during an already difficult time, and we deeply regret any upset caused.
We are committed to learning from this situation to ensure we provide the highest standard of service moving forward.
Kind regards
The CPC Team
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