Copenhagen Bridal Reviews 

I had a very nice appointment at copenhagen bridal, the girl who helped me was very nice and also gave good advice in helping me choosing which dresses to try on

Fandt min brudekjole i første forsøg i deres sample sale afdeling til en afsindig god pris. Virkelig god hjælp og vejledning fik jeg hele vejen igennem min kjoleprøvning.

Fantastisk service og de smukkeste brudekjoler nogensinde!!! <3

Fik virkelig god behandling og gode råd - er så glad for min kjole!

En super god oplevelse. Professionel hjælp og rådgivning af Mimi og Sofie. Jeg følte mig behageligt modtaget og følte mig lyttet til. Alt i alt en god dag!

Claus gav mig en god oplevelse - han havde respekt for mit budget og lod til at forstå, hvad jeg søgte efter i valg af brudekjole.

Jeg besøgte CPH Bridal som mit første stoppested på rejsen mod min brudekjole. Vi kommer fra Kolding, og tog turen over, hvorpå vi håbede på det bedste udfald. Der må man sige, at det er bestemt hvad man får hos CPH Bridal. Et udadvendt, smilende og imødekommende personale står med det samme klar til at tage i mod en hvorfor man føler sig oprigtig ønsket og velkommen i butikken. Trods alle aldre i personalet, så er hver og en virkelig kompetente til at kunne besvare tvivlspørgsmål og andet samt generøse med deres gode råd. Jeg som brud fik en enorm succesoplevelse ud af mit besøg i butikken og selvom jeg ikke fandt min drømmekjole iblandt de mange skønne kjoler, og ellers store udvalg, så vil jeg helt sikkert vende tilbage for den eminente service, rare omgivelser og gode stemning! Helt sikkert et sted jeg vil anbefale til enhver, der ønsker, at det at købe sin brudekjole skal være en speciel og særpræget oplevelse - det kan CPH Bridal levere!

Vi blev taget rigtig god imod!

Fra jeg trådte ind af døren, blev jeg mødt med stor imødekommenhed og en meget kompetent og behagelig medarbejder . Hun forstod virkelig at finde det jeg søgte. Kan klart anbefales !

En fantastisk oplevelse. Virkelig tålmodigt og venligt personale. En super flot og imødekommende butik.

Very good! Excellent help, very good variety of the dresses.

Var til et brudekjolemøde, det var rigtig fint og hjalp til at gøre mig mere afslappet omkring processen.

A very good experience.
I had been to two dress shops beforehand and this is the first place I felt exclusivity and a bit glamorous.
Beautiful dresses!

I chose to come to Copenhagen Bridal after previously visiting another wedding boutique in England. I already thought I had found a dress that I loved but I had only been to the one boutique so I also wanted to try at least one more boutique where I live, in Copenhagen, in order to compare prices/selection and to be sure I was completely 100% certain about the dress I was choosing. The customer service at Copenhagen Bridal was far below what I was expecting in almost every regard but I have three main criticisms - the process for selecting dresses, the changing process, and the general atmosphere.

The process for selecting dresses

I had pre-booked the appointment online and when I arrived with my friend we were told to hang up our coats and then wait. We were then approached by the lady who was supposed to be taking care of us and she asked hardly any questions about my actual taste (which shape do you like?). She did not ask me about where my wedding would be, what time of year, venue, colour, accessories etc. In my previous experience, I had been allowed to walk around the shop and choose what I would like to try but here at Copenhagen Bridal the shop assistant said she would bring me dresses. I don't think this is the best approach, because whatever specialist knowledge the shop assistant might have about price, delivery time etc she doesn't have a detailed knowledge of my personal taste (especially not after only one question).

After several dresses that I would never have chosen for myself and were completely not to my taste, I asked my friend to go and look outside to try and find something she thought I would like. She made a suggestion to the customer assistant, and was told no she doesn't like full lace. Of course my close friend who I have taken wedding dress shopping has a better idea of what I will like than a customer service assistant I have spent 15 minutes with, so I really feel that her comments should have been valued.

The changing process

The changing room is an area on the shop floor where a white curtain is pulled around you. There are no seats or hooks for hanging your clothes, so when I first got undressed I had to put my clothes on the floor which is unacceptable. To her defense, after I had been given my first dress the customer assistant went and got me a plastic chair to put my clothes on.

I think it is very important for you to feel comfortable when trying dresses on and it is quite hard to feel comfortable when you are on a busy shop floor, in just your underwear, surrounded by a curtain which keeps getting flung open to fit large dresses in. On more than one occasion the customer assistant did not properly close the curtains, so I had to ask my friend to close them so I could have some privacy.

I think if you are going to be working so closely with people who are not wearing many clothes you should also keep in mind that different people have different comfort levels. Generally speaking my customer assistant was professional in this regard but on two occasions I believe her judgement lapsed. When I was trying the first dress, she said you don't need this and proceeded to un-clip my bra, pull it out of the dress, and put it on the pile of clothes. I did not really appreciate this, and would have preferred to instead be asked for example ' would you be comfortable taking your bra off or would it be ok for me to remove your bra?' would have been fine and would have made me feel much more comfortable.

Later when I was wearing a dress with a lower cut top part, the customer service assistant put her hand down the top and sort of re-arranged my bare breast to make it sit better in the dress. I strongly feel that it is not appropriate to do this without first asking the customer. I would much prefer to have done this myself, and after she did this I immediately put my hands to my chest, because I did not want her to do this again on the other side.

The general atmosphere

Aside from this I felt that the general atmosphere was also very flat and there was a lack of attention to detail and customer care. It is a very special occasion to try on wedding dresses with loved ones and my friend was not even offered a seat. Neither of us were offered any refreshments (not even a glass of water).

With all of this in mind we made our excuses and left after less then 45 minutes. For context, in my previous experience, we spent more than 2 and a half hours in the boutique.

Wonderful store with very beautiful dresses. I got a very nice and helpful service. I would definitely recommend this store.

Fantastisk betjening, og meget kompetente medarbejdere. Jeg har prøvet flere kjoler og har endelig fundet min drømme kjole, med hjælp fra CPH Bridal, som også er ærlige under hele prøvningen. Kan kun anbefales, og jeg vil bringe budskabet videre.
Anette

Det har været en fantastisk oplevelse hele vejen igennem.
De er alle søde og hjælpsomme og man føler sig i gode hænder også nogen vidunderlig kjoler de har :)

Kan varmt anbefales ☺️

Jeg havde en rigtig god oplevelse, ekspedienten Mimi var rigtig tålmodig og hjælpsom. Tak for denne gang :-).

Fantastisk service fra start til slut!

Det er nok det vigtigste køb jeg nogensinde jeg har prøvet, og jeg følte mig i trygge hænder gennem hele sessionen - jeg er så glad for at jeg valgte copenhagen bridal! :D

Jeg var idag inde og prøve kjoler hos Copenhagen Bridal, hvor jeg fik en god og professionel hjælp og service af Mimi. Det endte med at fandt min bryllupskjole. Tak for det hele :D