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Beoordeeld met 1 van de 5 sterren

We booked a cruise through Cruise Circle. It was a river cruise departing from Budapest on the 4th September.We traveled to Budapest on the 3rd and when we arrived we had a message from Riviera Travel... Toon meer

Beoordeeld met 5 van de 5 sterren

Cruise Circle are so easy to deal with, helpful, friendly and excited to help you book your cruise. I have dealt with 3 different people and each were just as nice as the last. Roberta and Sarah we... Toon meer

Beoordeeld met 5 van de 5 sterren

I have just booked my second cruise with Nicola, absolutely delighted with my first class service. Nicola takes the time to explain and make sure you are happy with the package and gets answers to any... Toon meer

Beoordeeld met 5 van de 5 sterren

Staff are friendly and very knowledgeable on cruises.Joy especially has vast experience on cruise ships,types of cabins ,where you are travelling from and to, best price guarantee . Talk you though... Toon meer

4,2

Goed

TrustScore 4 uit 5

67 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(67)

22 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent service

Just booked an excellent cruise deal with this company. Joy and Linda quickly responded to my questions and emails. Totally supportive. Will definitely book through this company again

11 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Joy helped our family on this occasion

Joy helped our family on this occasion. This is our third time working with Cruise Circle. On each occasion we have found them very responsive, efficient and knowledgeable. With three generations travelling together, it was tricky to figure out what would work best for us in terms of cruise lines as well as ships. The cost of cruising has really gone up, so we wanted to be sure we chose well. Joy was always willing to fulfil each of our requests for quotes and with her years of experience could give us valuable information about the cruise lines. She was always pleasant and friendly on the phone, and she tried to understand our family's needs. She also has an excellent memory - for example, she could remember our holiday dates and other commitments to work out which cruises would fit our availability. It was a pleasure to work with her.

9 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

An amazingly supportive travel company

All to often companies expect reviews for just completing a contract. I am a firm believer reviews should be for an exceptional experience be it good or bad. The ezxeptionally good are few and far between but this is not the case with Cruise Circle.
Joy is an absolute pleasure to deal with so helpful and supportive with our planning process.
The admin team (a big shout out to Kelly) are always on hand and this was proven with our recent Japan trip.
Whenever we are planning an odd ball trip this is our fist point of call. Thank you to the whole team.

9 april 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Dont bother

Dont bother - good price but not able to deliver, took nearly half an hour to be told just before I was going to pay over 10K for a cruise ‘that I might get moved to a different cabin!!”
I dont think so CC -I booked with Southampton Cruise centre with a couple of quid difference and someone who was actually in an office an not on the end of a ‘burner’ phone like this mob. In a word sh**

3 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

I have just booked a further cruise to the far east with Joy at cruise Circle. As always she was extremely knowledgeable and helpful when booking the flights/cruise and hotels. I would definitely recommend Cruise Circle. Thank you Joy

22 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Impressed

Nicola at Cruise Circle was a star today helping with the booking of cruise for 2025, she has been a pleasure to deal with, knowledgeable and helpful. It’s our first time with CC very impressed so far.

14 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic customer service by Kelly

Fantastic customer service by Kelly, Jodie & Angela. Great advice and the very helpful Emma Browne helped me choose Cruise Circle once again. They have helped me in every aspect of transferring a cruise and also they are friendly, happy and I have always had a great outcome with them, not to mention a superb holiday too at their recommendation.

8 mei 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Just asked cruise circle about any…

Just asked cruise circle about any update on our trip in just over 4 weeks fully paid then get an email saying our tickets could be delayed if said info is not sent they have just sent it after i asked what would happen had i not asked not impressed

17 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Always excellent service when booking…

Always excellent service when booking with Cruise Circle. Emma booked our 2026 cruise. She had so much knowledge and as there was specific requirements we required she was more than willing to assist in helping. One of The main reasons I book with this company - they are always willing to help and they answer the phone unlike some companies who keep people on the line waiting for someone to answer

3 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Roberta is the best.

Roberta is the best.
I just booked our 3rd cruise with Roberta. She is patient, knowledgeable and very helpful.
She gives great advice and I recommend her to all my friends and family.

26 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely company and staff

Lovely company, used them to book a cruise around The Bahamas and very helpful. On hand to answer any questions and when they said they would call back, they did! Thank you so much ❤️

3 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time user of Cruise Circle - excellent service

First time user of Cruise Circle and I was lucky enough to get Helen Booth as the advisor. She spent an hour sorting out a cruise for myself and my 90 year old dad from our preferred port - local to where we live. Thank you Helen - I'll let you know how we got on!

5 februari 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Good agent let down by bad customer service from admin team

ive booked with this agent before and they are really helpful.
However the admin team from mid counties coop are in my view a bit of a let down.
After having my flight cancelled I had to push to get the issue resolved in the end asking for my deposit to be returned.
The emails from customer service director were really rather a blunt way of not seeing the bigger picture, getting the issue resolved and leaving the client happy!
In the end the issue was resolved but to be honest when I look at booking again perhaps my experience with this lady will put me off.

4 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time cruisers

Philipa was extremely helpful to us today. We are first time cruisers and relied heavily on her advice and knowledge. She really impressed us and guided us through the booking. I can certainly recommend cruise circle and Philipa.

7 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Emma Brownie was amazing

Emma Brownie was amazing. I had a lot of criteria I needed for my cruise and Emma spent hours helping me to find the cruise that provided me with all my needs. I old and deaf and my hearing is worse on the phone. I am also forgetful and get very confused and had contact with her spread over many days but Emma was so patient and kind. I would never have been able to book anything without her constant help

22 augustus 2023
Review zonder uitnodiging

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