Cruise Circle Reviews 

On 27 July I booked through Cruise Circle a cruise from Miami to UK with NCL Joy, paying a deposit of £100 to secure.

On 29 July I sent an email asking what the status of gratuities was as this had not been discussed.

On 31 July I was told by Cruise Circle gratuities are additional.

On same day I asked if the gratuities are mandatory and how much they were.

On same day Cruise Circle replied saying "they will be automatically added to on board account at a cost of $18 per day. If you wish to remove or reduce you can do so on board..."

That same day I got a call from an NCL rep, based in Miami, who said the service charges are mandatory. I relayed this back to Cruise Circle, who still maintained their stance that they are not mandatory.

I did further research and found on NCL's website:

1. Service charges are fixed.
2. Service charges are $20 per day.
3. Fuel surcharges of $10 per day could be added if Texas Light Crude is above $65 per barrel (which it is at present).

I relayed this back to Cruise Circle, whose owner maintains I cannot get a refund of my deposit, despite all the incorrect and incomplete information provided by Cruise Circle so far.

Just booked a cruise with Roberta at Cruise Circle.
Very knowledgeable, very helpful and a great price!

Booked a Cruise, Flights and Hotel with this company which was excellent value when comparing other suppliers, would have been 5* if their telephone service and hours were, better, had to call many times before being able to speak to someone.