It is a pleasure to deal with Cruise Nation. Once again my problem, of my own making, was sorted out quickly and efficiently. Jemma, customer services, was knowledgeable and courteous and an absolut... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I tried to book a cruise on the web site, but my payment didnt go through. I immediately received a call from Scott to inform me that he could take payment over the phone to secure my booking. He pro... Toon meer
Liz from cruise nation went above and beyond to get the best price for our cruise, Liz even rang the cruise line so I could add past cruise credits and got a half price drinks package on top of a gre... Toon meer
Jemma in the customer service team was very helpful in sorting out my unusual request. She understood the issue and followed up until it was resolved correctly. Can't reccomend highly enough,Jemma... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contactgegevens
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Verenigd Koninkrijk
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Customer Service
Very helpful and polite...very efficient also. Great customer service.
22 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for the wonderful review !
Great crruise company to book with
Great crruise company to book with. Competative prices and first class sales team. We booked with Scott for the third time. Had other quotes off him and always gets back to you in short space of time with our questions. Our number one go to for packages.
21 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback and for choosing Cruise Nation for the third time. We’re delighted to hear that Scott has consistently provided you with excellent service, competitive prices, and prompt responses to your enquiries.
It’s fantastic to know that we remain your number one choice for cruise packages. Your continued loyalty means a great deal to us, and we’ll be sure to share your kind comments with Scott and the wider team.
Thank you again for your support, and we look forward to helping you plan many more amazing holidays in the future.
Wanted to request an upgrade
Wanted to request an upgrade, Janine was really helpful. Sorted everything out to our satisfaction. Really happy with outcome..
20 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was able to assist with your upgrade request and ensure everything was sorted to your satisfaction.
It’s great to know you were happy with the outcome, and we’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Excellent customer service
Olivia from customer services was extremely helpful with my query and kept me fully updated.
19 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia was able to assist with your query and kept you fully updated throughout the process.
We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard every day to deliver great service.
Website Glitches but great customer services
We booked a cruise online however the booking interface was quite erratic and we got an error message. After getting the confirmation we noticed that the cabin and the flight times were different to what we had selected! It seems that the system reset the choices to default. Unfortunately due to the corrections occurring the next day the price had moved by £40 which we feel should not have been passed on to us given the system issues. The booking interface for Virgin was not aligned to Virgin’s site so difficult to understand what we were booking exactly and the 70% discount banner was only displayed on the “Slightly Smaller Terrace” so we had not realised it applied to the Central Terrace also (which we preferred).
We phoned Customer Services and spoke to Jemma who was amazing at getting the cruise and flights corrected. Jemma demonstrated first class communication and customer care. Thanks to Jemma, we now have the perfect holiday booked however we payed more than necessary due to the CruiseNation website glitches.
17 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced difficulties during the online booking process and understand how frustrating it must have been when the cabin and flight selections did not match your expectations.
We appreciate your comments regarding the booking interface and promotional messaging, and we will ensure this feedback is shared with the relevant teams for review.
That said, we’re delighted to hear that Jemma was able to assist in getting your booking amended and that her communication and customer care helped ensure you ended up with the holiday you wanted. We’ll be sure to share your kind words with Jemma and the wider team.
Thank you again for your feedback, and we hope you have a fantastic holiday.
Always have a brilliant service with…
Always have a brilliant service with Cruise Nation and this is our 6th cruise now with them as nothing is too much trouble. Thanks for always providing us with exceptional service.
18 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re delighted to hear that this is now your 6th cruise booked with us and that you continue to receive the high level of service you expect.
It’s fantastic to know that our team has consistently been able to assist you and that nothing has been too much trouble. Your continued support means a great deal to us.
Thank you again for choosing Cruise Nation, and we look forward to helping you plan many more amazing holidays in the future.
Olivia’s answer to my call requesting cabin name change
Olivia answered my call very promptly concerning changing a passenger name for one cabin of the 3 that I had booked to celebrate the 70th birthdays of my husband and I. She was very friendly and helpful and explained clearly that as our son Duncan was the named passenger for that particular cabin, he would have to authorise the name change - daft of me not to realise that! She then contacted MSC directly for us to confirm that the cost of the name change would be, a very reasonable £50, then checked with Duncan whether he wanted to proceed with the change, and it was all sorted. She was also kind and caring in response to hearing that the name change was necessitated by the breakup of Duncan’s relationship with his fiancée, and reassured us that she could get this quickly sorted for us. My husband was global customer experience manager for Philips Medical Systems before he retired, and he commented on how very good the service we received was. So thank you Olivia and the team at Cruise Nation. We look forward to booking our next cruise with you. Best wishes, Marian Jay.
16 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback, Marian. We’re delighted to hear that Olivia was able to assist you so promptly and efficiently with the name change request and guide you through the process with clear communication and support.
We understand that changes like these can arise from difficult personal circumstances, so it’s especially pleasing to hear that Olivia handled the situation with kindness, care, and reassurance while ensuring everything was resolved as quickly as possible.
We’re also grateful for your husband’s comments regarding the service you received. Feedback from someone with such extensive customer experience expertise is particularly appreciated and means a great deal to our team.
We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard every day to deliver exceptional service. We hope you have a wonderful time
Excellent customer service
Polite & friendly
Provided a swift answer & sent the promised email
17 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for the wonderful review !
Amazing customer support with Kimberley
I got in touch with cruisenation customer support to due issues with my ESTA status being changed putting in doubt my stay and cruise holiday.
Kimberley was amazing throughout our discussions on options and what we could do in the "what if" event that i couldnt resolve these ongoing issues.
Kimberley went above and beyond any customer support experience i have even had in my life and would happy discuss any future plans with her.
An absolute star from start to finish and nothing was ever too much effort.
A shining light in an industry where customer support doesnt always get a good reputation.
15 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your incredible feedback. We’re sorry to hear that you experienced uncertainty surrounding your ESTA status, but we’re delighted to hear that Kimberley was able to support you throughout such a stressful situation.
It’s wonderful to know that she took the time to discuss all available options, provide reassurance, and go above and beyond to ensure you felt supported every step of the way. Your comments about her dedication and customer care truly mean a lot, and we’ll be sure to share your fantastic feedback with Kimberley and the wider team.
Thank you again for your kind words and for choosing Cruise Nation. We look forward to helping you with your future travel plans.
Great customer service
Kimberley was amazing. So patient when I wanted to swap hotels. 8 people, 4 rooms, but only 1 couple. I got myself in a muddle I can only imagine what I was putting her through. She was calm & professional throughout & we got everything sorted.
15 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley was able to assist you with your hotel changes and provide such patient, calm, and professional support throughout the process.
We understand that arranging a holiday for a larger group can sometimes become complicated, so it’s great to know Kimberley was able to help get everything sorted and put your mind at ease.
We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard every day to deliver great service. We hope you all have a fantastic holiday!
Amazing service-solved my query really…
Amazing service-solved my query really quickly and answered all of my questions very professionally
13 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that your query was resolved quickly and that all of your questions were answered in a professional manner.
We’ll be sure to share your lovely comments with the wider team, who work hard every day to deliver great service.
I phoned Cruise Nation because I wanted…
I phoned Cruise Nation because I wanted to clarify their discount on a Virgin transatlantic Cruise departing Barcelona in Oct 26 with the idea of booking on the phone.I was told they were experiencing server problems on their systems.I spoke to a man called Pierre who constantly put me on hold every time I asked a question.I disconnected the call and phoned back about one hour later this time I spoke to a lady who said Pierre was busy and would call me back that was 24 hours ago.I used to work in sales and I think this sort of treatment is beyond belief.I will never.book anything with this company they have no respect for the.people who pay their wages.
8 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with us did not meet your expectations.
At the time of your call, we were unfortunately experiencing technical issues with our systems, which impacted our ability to access booking information and enquiries as quickly as we would normally expect. We appreciate this resulted in longer hold times while Pierre sought clarification on the offers available and we apologise for the frustration this caused.
Following your call ending, Pierre did attempt to contact you back, however, unfortunately, we were unable to reach you. We also apologise that the expected follow-up call did not take place as planned.
The Virgin promotional offer discussed was already reflected within the advertised cruise price, and the additional online discount you queried was only available when completing the booking directly via our website.
We understand that this experience has left you with a negative impression of Cruise Nation, which we are sorry to hear. We appreciate your feedback and will take your comments on board as we continue to review and improve our communication and service.
Fantastic customer service
I have recently booked with cruise nation. I have dealt with Laura and Scott. Both were extremely helpful and nothing was a bother as them. This type of sevice encourages to book again. Laura and Scott are both a credit to your cruise nation.
5 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that both Laura and Scott were extremely helpful and made the booking process so smooth and enjoyable for you.
It’s great to know their support has encouraged you to book with us again. We’ll be sure to share your kind comments with Laura, Scott, and the wider team, who work hard every day to deliver great service.
Cruise Voucher
I rang to purchase a cruise voucher for a retiring employee.
I dealt with Jemma in customer services who proved to be very friendly and helpful throughout the process.
4 juni 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was friendly and helpful throughout the process of purchasing your cruise voucher.
It’s great to know the experience was smooth and straightforward for such a special occasion. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver great service.
Fantastic cruise travel agent
Fantastic cruise travel agent. Staff very helpful, Janine was so thoughtful and went the extra mile to answer all of my questions. Would definitely recommend Cruise Nation.
29 mei 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was so helpful and thoughtful, and went the extra mile to answer all your questions.
It’s great to know you had such a positive experience with our team and would recommend Cruise Nation. We’ll be sure to share your kind comments with Janine and the wider team, who work hard every day to deliver great service.
Excellent customer care
I felt listened to. Janine was patient and explained everything clearly. She also asked if there was anything else she could help with. She was also friendly and I did not feel rushed
29 mei 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine took the time to listen, explain everything clearly, and support you in a patient and friendly manner.
It’s great to know you didn’t feel rushed and felt well looked after throughout your interaction. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Great service provided by Janine
29 mei 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for the wonderful review !
Janine in customer service was…
Janine in customer service was excellent. Answered my questions in a very speedy & efficient way
28 mei 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine provided excellent support and was able to answer your questions quickly and efficiently.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
See how they secretly cheat YOU
Booked a cruise for on Ociana for January 2027. The agent said they demand early payment so I accepted payment date of 30th of June. When I looked at my booking on the Ociana website it said payment was due on September 17th. This lot will keep my money for two and a half months gianing interest. When I ask ed why they demanded payment so early they replied 'As a travel agency, we need to ensure supplier balances are received in advance of when payments are due to them. Different suppliers have different payment terms and cancellation conditions, so in some cases we request payment earlier than others to allow a grace period in the event of any late payments or processing delays.' Two and a half months to process a bank transfer that will take 15 seconds. This lot should be ashamed of themselves.
ADDED after reading reply.
Just profiteering by using my money: no explanation. The lack of any excuse makes the situation even worse.
20 mei 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for taking the time to share your feedback. We’re sorry to hear you are unhappy with the payment schedule for your booking.
As a tour operator, our payment terms and schedules are set by us at the time of booking in line with our supplier arrangements. These may therefore may differ from the dates shown directly on a cruise line or supplier’s own system.
The agreed payment schedule is always clearly communicated at the point of booking.
We do understand your concerns, and where there are genuine difficulties, we are always happy to review requests for payment extensions on a case-by-case basis via our finance team should this be something you wish to explore.
Thank you again for your feedback — we appreciate the opportunity to clarify this.
Great customer service
Kimberley was very happy to resolve the issues that I had and was extremely enthusiastic in doing so. She was polite and understanding of my requirements. Kimberley spent time and patience putting together the package and came up with a product that suited me.
26 mei 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley was able to resolve your issues and provide such good service.
It’s great to know she took the time to understand your requirements and put together a package that was the right fit for you. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
Thank you for choosing Cruise Nation.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.