It is a pleasure to deal with Cruise Nation. Once again my problem, of my own making, was sorted out quickly and efficiently. Jemma, customer services, was knowledgeable and courteous and an absolut... Toon meer
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Lees wat reviewers zeggen
I tried to book a cruise on the web site, but my payment didnt go through. I immediately received a call from Scott to inform me that he could take payment over the phone to secure my booking. He pro... Toon meer
Liz from cruise nation went above and beyond to get the best price for our cruise, Liz even rang the cruise line so I could add past cruise credits and got a half price drinks package on top of a gre... Toon meer
Jemma in the customer service team was very helpful in sorting out my unusual request. She understood the issue and followed up until it was resolved correctly. Can't reccomend highly enough,Jemma... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contactgegevens
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Verenigd Koninkrijk
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 75% van zijn negatieve reviews beantwoord
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Excellent service from the Cruise…
Excellent service from the Cruise Nation team. Providing quick and informative replies to questions when on holiday.
25 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for the wonderful review !
Fabulous service
Jemma has been wonderful in getting my cruise amended. She is prompt to respond to any queries.
30 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for the wonderful review !
Missed our flight
We had a nightmare of a day missing our flights due to no fault of our own. We phoned the assistance number and spoke to Kimberley who was absolutely amazing. She sorted out new flights for us helped with hotel bookings and completely took the worry out of our hands. Well done cruise nation for absolutely perfect customer service. This is the third time we hv used you for booking our cruises and will definitely be and using you again in future. A massive thankyou to Kimberley who telephoned us about 8 times trying to sort things for us and helping to calm me down. First class
30 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re sorry to hear your trip started with such a stressful experience, but we’re delighted that Kimberley was able to support you and help get everything back on track.
It’s fantastic to hear that she was able to arrange new flights, assist with hotel bookings, and provide reassurance throughout the process. We know situations like this can be overwhelming, so we’re really pleased she was able to take some of that pressure away.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver first-class service. Thank you again for choosing Cruise Nation — we look forward to helping you with many more holidays in the future.
Janine was really polite
Janine was really polite, helpful and got back to me via email with a response quickly.
28 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was polite, helpful, and responded to your enquiry so quickly. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Kimberley has been great
Kimberley has been great. So helpful in making our family (15 of us) cruise something we will remember.
We are all looking forward to the cruise immensely.
28 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley has been so helpful in making arrangements for your family cruise and helping create something truly memorable for all 15 of you.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you all have an amazing holiday and make some fantastic memories together.
Jemma was super helpful my question was…
Jemma was super helpful my question was answered and shorted straight away
27 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for the wonderful review ! We will certainly share your kind words with Jemma
Helpful advice and quick to respond
Helpful advice and quick to respond
25 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for the wonderful review
First time cruiser
Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once booked I discovered I could’ve applied for a discount. Scott approached MSC who originally declined the request so he tried several other options and his persistence paid off 😊 discount applied retrospectively. Excellent service 5⭐️
25 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Scott helped make booking your very first cruise such a positive experience and was able to tailor your cruise and stay holiday to exactly what you wanted.
It’s especially great to hear that his persistence paid off in securing the retrospective discount for you — we know those extra touches can make all the difference.
We’ll be sure to share your kind words with Scott and the wider team, who work hard every day to deliver great service. We hope you have an amazing first cruise!
Needed to add an item to my holiday
Needed to add an item to my holiday. Jemma was very helpful in sorting everything out for us.
15 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for the wonderful review !
We will certainly share your feedback with Jemma & the wider team who work so hard to deliver great service
Olivia has been helpful now in three…
Olivia has been helpful now in three occasions i have been lucky enough to have had her professional help and support. I always feel reassured wheb she answers my call.
19 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia has been able to support you on multiple occasions and that you feel reassured when speaking with her.
We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Olivia from customer support sorted out…
Olivia from customer support sorted out all our flights and hotels and was very helpful.
18 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia has been able to support you on multiple occasions and that you feel reassured when speaking with her.
We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Prompt and Professional
All queries handle quickly and professionally by Olivia.
19 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your feedback. We’re delighted to hear that Olivia handled all your queries quickly and professionally. We’ll be sure to share your kind comments with Olivia and the wider team, who work hard every day to deliver great service.
Cruise Nation were very easy to contact…
Cruise Nation were very easy to contact and quickly answered any questions about the upcoming holiday.
And Kimberley was really helpful in organising an extra hotel stay in Sydney, after the airline extended our return flight by a day.
14 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that you found our team easy to contact and that your questions were answered quickly.
It’s great to know Kimberley was able to assist with arranging your additional hotel stay in Sydney and ensure everything was taken care of following the flight change. We’ll be sure to share your kind comments with Kimberley and the wider team, who work hard every day to deliver great service.
Olivia in Customer support well done !
Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to resolve our issues, cruise nation should be proud of her and she is a credit to the company . Thank you olivia we can't wait to get on our way .
14 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re sorry to hear that you experienced a few issues along the way, but we’re delighted that Olivia was able to step in and resolve everything for you.
It’s great to know she was able to provide reassurance and support, helping turn things around so you can look forward to your trip with confidence. We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
We hope you have an amazing holiday!
OLIVIA.
OLIVIA.
Made a difficult experience less so by promising to sort out a problem caused by the airline changing flight and the airport at the last minute.
Olivia persevered even after she herself was on a break.
Thankyou Olivia.
14 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your feedback. We’re delighted to hear that Olivia was able to make a difficult situation easier for you and remained dedicated to resolving the issue, even during a challenging time.
We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Very efficient rapid service sorting…
Very efficient rapid service sorting out alterations etc. Well organised
14 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your feedback. We’re delighted to hear that you found our service efficient, well organised, and quick in handling your alterations. We’ll be sure to share your kind comments with our team, who work hard every day to deliver great service.
If I could give zero stars I would
If I could give zero stars I would. What an awful company. I booked a cruise & stay holiday for our family including children & grandchildren to celebrate our 50th wedding my anniversary 13 months in advance. Rachel the agent was to update me 6 weeks later regarding our flights. Nothing! Over the next 6 months I tried contacting her by email & phone. No response until I queried upgrades on our flights; she rang back! She hadn’t booked our flights & she gave no apology although Cruise Nation have acknowledged they should have been secured in or around September 2025. I spoke with Pierre, her line manager, he was helpful however the chances of getting direct long haul flights had dropped from 80/90% to 0%. All the available travel options had materially changed & were no longer suitable for our family of 8. They either came at a cost and/or further inconvenience. Next I dealt with Natasha, Sales Manager, she was more concerned with baking cakes for the team rather than caring for customers. By now I was copying in Phil Evans, MD to my emails. He ignored them too. Next came Amelia, customer support. She did provide an apology but like everyone else could do nothing. We decided to cancel losing a £2000 non refundable deposit. They took our deposit yet didn’t allocate it to any flights. We couldn’t trust Cruise Nation with more of our money. The email I received from the cancellation department began with Ahoy there & a shortened form of my name. Totally disrespectful & uncaring. I thought that by booking with a Welsh company I would be contributing to the Welsh economy. Huge mistake. Worst company I have had the misfortune to deal with.
17 maart 2026
Review zonder uitnodiging
Kimberley was excellent
Kimberley was excellent! To clarify our flights were cancelled, so we were looking for some help and expertise to solve this matter. Alternative flights were more costly. Kimberley, provided us with excellent customer service and guidance. She calmly explained our options, and was patient with us, arriving at a solution.
We have gone from disappointed customers, to happy ones. Its when something goes wrong with a holiday booking that you need help - Kimberley has provided excellent service today, and this is something we wont forget when we book our next one!
9 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your wonderful feedback. We’re sorry to hear that your flights were cancelled, but we’re delighted that Kimberley was able to support you during such a challenging situation.
It’s great to know she provided clear guidance, patience, and reassurance while helping you find a suitable solution. Turning a difficult experience into a positive one is exactly what we aim for, and we’re so pleased you felt well looked after.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We look forward to helping you with your next booking.
As usual the response to my enquiry was…
As usual the response to my enquiry was quick, although my question was not fully answered.
9 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your feedback. We’re pleased to hear that you received a quick response to your enquiry, but we’re sorry that your question was not fully answered on this occasion.
This is not the standard we aim to provide, and your comments will be shared with the team to ensure we improve the clarity and completeness of our responses.
If you would like us to revisit your query, please don’t hesitate to get back in touch — we’d be more than happy to assist further.
Customer services contact
Had some queries that Janine in customer services dealt with in a very personal & professional manner.
Put our mind at ease and pointed us in the right direction along with providing options.
Excellent customer service.
8 april 2026
Review zonder uitnodiging
Antwoord van Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was able to assist you in such a personal and professional manner, helping to put your mind at ease and provide clear options.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent customer service.
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