CRU Kafe Reviews 

542
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

My order marked delivered a week ago but it wasnt - i informed both CRU Kafe & evri delivery- evri is saying CRU will deal with it & CRU customer service is simply not responsive- they just ignore cus... Toon meer

Beoordeeld met 5 van de 5 sterren

Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... Toon meer

Beoordeeld met 5 van de 5 sterren

We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Koffiewinkel

Geschreven door het bedrijf

Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

542 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,3

Alle reviews

(542)

12 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The decaf is a godsend

The decaf is a godsend! All the taste and boldness without the crash I sometimes experience with caffeine. The customer service is also really good. Overall, very happy with CRU Kafe!

10 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cru Decaf has helped me survive…

Cru Decaf has helped me survive Ramadan!
I make myself a decaf double shot Cappuccino every evening after my meal. This way I don't have to skip my coffee while fasting and I can still get a good night sleep!

4 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love these organic pods.

Tried their pods when I saw them on offer in Waitrose a few weeks ago.
Really love the Espresso and Lungo pods.
Work brilliantly in my Nespresso machine.

20 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointing Weak Coffee…

I ordered a Nespresso Discovery Pack after reading the reviews and was keen to try the coffee. The coffee arrived quickly and I was looking forward to trying it. I made them all over a weekend for myself and a friend. I was so disappointed, they all lacked flavour and body and tasted weak. Even budget supermarket brands for less than half the price taste better. They are not even comparable to original Nespresso pods and cost practically the same.

13 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Excellent, good tasting coffee. We've tried a few other brands but always return to Cru. We buy Colombian whole beans and grind them every morning. Thoroughly enjoyable.

23 juli 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

No response to emails, no recycling bag

I really love the coffee but largely chose them because they offered the recycling service. Unfortunately despite asking on order for the recycling bag to be included it did not arrive. I have since sent them two emails and waited 2 weeks and then 1 week for a response and there simply has been none. Not even acknowledging my emails. Really disappointed as I really like the coffee but will be cancelling my subscription and finding an alternative with a recycling service that hopefully works.

20 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding Coffee & Company Values

It was actually by chance that I stumbled upon CRU. I was going about my daily commute when I was approached by two lovely CRU employees at Waterloo station whom were handing out samples. We had a brief chat surrounding the ethical and sustainable values that the company upholds (big kudos) before I went on my way with a packet of Organic Dark Roast pods.

I haven't looked back since discovering CRU. Their range of coffee is outstanding - each comprising of unique flavours and consistencies. That accompanied with their values towards the environment leaves me with no desire to shop elsewhere for my coffee. I genuinely consider myself lucky for discovering CRU Kafe.

18 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have the Nespresso Expert Original…

I have the Nespresso Expert Original Espresso Machine by De'Longhi. I have never had a problem with my machine piercing CRU coffee pods - they work perfectly together.

I couldn't recommend CRU more. Delicious tasting coffee and fantastic customer service. I am especially a fan of the organic Indian and dark roast pods. Definitely worth a try.

17 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good coffee & service

While I normally buy my CRU coffee from Amazon, there's no option there to get a recycling bag. So I reached out directly to their customer service, who kindly sent me a recycling bag free of charge. Good coffee, great service, and love that I can recycle my capsules.

21 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My favourite coffee pod brand

My favourite coffee pods for my nespresso machine, and I love that they are sustainability focussed. My favourites are the Dark roast, honduran and colombian

23 maart 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Nespresso style pods don’t work …

Couldn’t tell you what the coffee tastes like as not one of 10 pods in the box pierced properly. The coffee could be fabulous, but the pods are beyond useless.

9 november 2021
Review zonder uitnodiging
Logo CRU Kafe

Antwoord van CRU Kafe

Hi Stephen,
Sorry to hear you had some issues with our capsules. I know this order was quite some time ago, but if you wanted to get in touch with us directly we'd be happy to rectify the issue.

help@crukafe.com

Beoordeeld met 3 van de 5 sterren

The coffee does taste great

The coffee does taste great, but my nespresso Essenza machine doesn't like the capsules, so I waste about 30% of my capsules. Makes it an expensive coffee to purchase, so I won't be purchasing again.

28 september 2021
Review zonder uitnodiging
Logo CRU Kafe

Antwoord van CRU Kafe

Hi Isabel,

Thanks so much for taking the time to leave us a review - but I'm sorry to hear you had some issues with our capsules. I know your order was quite some time ago, but if you wanted to get in touch with us directly we'd be happy to rectify the issue.

help@crukafe.com

Beoordeeld met 3 van de 5 sterren

Unimpressed…

Ordered 3 boxes of the decaf coffee bags and they arrived yesterday (18/08) with an expiry date of 09/21! Emailed them and a person who I have been asked to remove their name agreed that coffee so close to the expiry date should not have been sent but stated I needed to return the boxes for them to then be replaced. I now have the hassle of trying to return them (not easy with no printer or transport) when they should never have been sent in the first place! Not impressed and such a shame.
Update - Following review received an update from A person who again I have been asked to remove their name and they kindly arranged to send new boxes of coffee (in date!) which have now been received but the hassle of this means I would not order again as cannot be sure how old the coffee would be with any new orders and would not wish to do this again. Shame as the new coffee (has a year til expiry) is nice.
This review was updated on 26/08 following a request from the company to remove personal details (name of person who dealt with issue) very odd as names are happily stated in positive reviews.

19 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love this coffee

Love this coffee! Great tasting coffee and love how ethical the company is. Nespresso is a thing of the past

30 juni 2021
Review zonder uitnodiging
Logo CRU Kafe

Antwoord van CRU Kafe

Thanks for taking the time to leave us the great review, Alexandra! Glad to see you're enjoying your CRU 😊☕

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