Crywolf Reviews 3

Crywolf is authorized to bill without any meaningful oversight or accountability by Washoe County, NV. I imagine it is similar in other jurisdictions. If you pay your bill on line, not only do they charge you a $3. convenience fee, they then, without authorization, switch you to paperless. When you don't receive a bill for the next billing cycle, their late fee is more than the annual registration. They charge you $25 to appeal, and then unjustly dismiss your concerns. If you call, their mind damaging hold music is cranked to maximum volume, and their occasional notices telling you that you are number 60 in line is so quiet, you can't hear it, even on high volume, so that you are forced to suffer the blasting hold music, so that you don't miss it if a live person actually answers on the other end. Once you force them to actually send you a bill, the following year they can again fail to send you a bill the subsequent year, so that you get another late fee, and they can falsely claim to have sent you multiple bills. Washoe County fails to return calls with complaints about this program. It is a government sanctioned scam.

This “alarm reduction service” is nothing but a money maker for the service. The municipality farms out their alarm response information to this company who sends out bills for false alarms set off in error or purposely. The cry wolf service then bills the homeowner for not “registering” with them for a fee and also bills for the alarm. This “service” receives a large cut of the fees charged and aggressively bills the residents. This is a detriment to public safety since it discourages alarm usage by residents. Bad bad service!!

P.S. The Owner of the company Kevin did give me a call today, apologized on behalf of the technician, refunded $180 that i paid for diagnostics and made my overall experience so much better.

But here is what happened:

The first thing to note about Crywolf Inc. is that while they are an official Apple repair partner, their service charges different from Apple's own. This would have been fine if I would know this crucial information as a customer. It is not communicated on Apple's website when i signed up for the repair.

I was initially excited to discover that Crywolf Inc. was an official Apple repair partner, as this gave me a sense of confidence in their abilities to handle Apple products. However, I was hit with a $180 charge just for diagnostics. This was a surprise as Apple itself does not charge for diagnostics.

Additionally, Crywolf Inc. claimes that the $180 diagnostic fee will go toward the total repair cost. But in my case, it only added to the total cost of the repair. This seemed misleading and added to the overall negative experience.

To make matters worse, the customer service experience was less than satisfactory. I dealt with a technician named Gail, who displayed a lack of empathy and an inability to effectively communicate or understand my concerns. This resulted in my issues not being addressed properly, and in the end, he abruptly ended the call, leaving me feeling frustrated and unheard.