CurveWow Reviews 

First time ordering from curvewow.
I need to return items but the QR Code on the invoice is not working.
No online chat. No phone number just email.
Whilst they replied promptly I'm just being told to do via royalmail link which I have told them multiple times that the link and the code on the invoice is not working.
I need a digital label.
I have spent an hour and a half trying to do this.
Alex has stopped replying to my emails and no human to actually talk to.
Please curvewow sort this out.
Order number CW340043

Not a great first time experience 😕

I ordered clothes to be delivered on 13/06/26 on next day delivery.Total value with delivery £92 .My parcel wasn't delivered 😕 Royal Mail were the couriers..I have been trying to get a refund for 3 weeks now .Curve wow said they had to wait for conclusion of an investigation by Royal Mail before any refund could be issued.I have personally been having to chase this up with Royal Mail.Yesterday I finally got an email confirming there is no evidence electronically or photographic that the parcel was delivered to my address.The parcel is classed as missing .I cant however claim from them I have to claim my refund from Curve Wow and they then claim from Royal Mail.Ive forwarded the email confirming conclusion of the investigation but as usual no answer from Curve Wow !!! Im a regular customer but very disappointed in how this matter has been handled by Curve Wow ...I want my money back 😩

Thank you for your comment Laura but how do I contact you ? I have been playing tennis with curve wow with emails going back and forth with no resolution ...I have got a confirmation email from Royal Mail by chasing the investigation myself seems like curve wow cant be bothered to even contact Royal Mail !!!
I HAVE PERSONALLY RECEIVED AN EMAIL FROM ROYAL MAIL ...THE INVESTIGATION IS COMPLETE ..I FORWARDED THIS E MAIL TO YOU ....THE CONCLUSION IS THE PARCEL WAS NOT DELIVERED TO MINE AND IS MISSING THEREFORE YOU CAN GET A REFUND FROM THEM !!!! SO I CAN GET MY MONEY BACK FROM YOU ...I AM JUST GOING ROUND IN CIRCLES HERE ...WHAT INVESTIGATION REF HAVE YOU GOT ..I WILL AGAIN RING ROYAL MAIL MYSELF !!!!
Curve Wow you need to contact Royal Mail ...I have sent the email address to you .....trading standards are getting involved now

Very poor customer service and delivery time is not accurate
I have had no reply from emails sent and still haven't received my order.
UPDATE
Immediately after posting the reply to my review I was sent an email and now have been fully refunded Thank you Amira

I ordered approximately 7 items. One was too small. I am attempting to return the item and purchase a larger size. They keep responding with same canned response. It does not contain anywhere to send the item back or a return slip. I think their customer service is awrful.

2nd edit: CurveWow have made no real attempt to resolve this still, making the same unsuitable recommendation. Incredibly disappointing and no care for accessibility. I will not be shopping with them again.

Edit to add: I have provided the additional information requested and await CurveWow’s contact. I welcome any actual attempt to resolve this and will update my review accordingly.

Original review:

I placed a large order, several items needed to be returned. I organised collections twice with their courier who unfortunately did not show up. While this is not CurveWow’s fault, their customer service has been dreadful.

Alex (who I can see is mentioned in several other poor reviews) offered no viable solution. There is no point in continuing to book collections when the courier doesn’t even try to collect. Alex’s only solution was for her to re-book collection, which I am perfectly capable of doing on my own, sadly their chosen courier seems unable to bother to collect. I’m now stuck with a heavy and expensive order I’m unable to return.

Do better CurveWow. I can hardly be the only customer with physical/mobility issues.

I bought a dress that looks NOTHING like the picture. It is very poorly made and cheap material. I want to return it but the website makes it almost impossible for returns. Such a disappointment! Worst purchase I have ever made.

I received my dress this morning, and it’s absolutely lovely. It’s really roomy and comfortable, and it looks like it cost far more than I actually paid. I’m genuinely so pleased with it.... amazing, thank you.

I had ordered my size which I thought would fit , but was unable to get them on curvewow had been in touch and offered to send me the next size up , very quickly and efficiently, great customer service 10 out of 10

It's my first time ordering. The web site is very easy to use and there's no annoying pop-ups , adverts or incentives to get your email address.
All my items delivered on time. I'm extremely impressed with the quality for the cost. Little details that show that thought has been put into the design.
I'm just pressing confirm for my next order

I ordered a dress which was received faulty, returned it for an exchange & at the same time e-mailed Alex who assured me a replacement was being kept on one side to ensure the dress didn’t sell out. The replacement arrived ripped in several places, I then sent this back for yet another exchange, if I’d had the time to shop elsewhere I would have given up after 2 faulty dresses, but I had a wedding to attend & no time to shop elsewhere. I also ordered a further 2 of the same dresses from the website incase the 3rd replacement also arrived faulty. These 2 arrived, 1 was just screwed up in the bag with make up around the neck and both were ripped in several places. The 5th arrived and was in an ‘acceptable’ condition for 1 days wear. These products are clearly not quality checked before sending out to customers and after all the messing around, inconvenience and stress that this caused all that was sent in the way of an apology was the £2.99 p&p originally paid. Do not order from this company if you need the item quickly as you can’t rely on the quality.

Very pleased with the clothes and prices. Beautiful teal coloured top and full slip. True to size and good material and quality

Out of 4 items i ordered, i received different quality items then showed or detailed when ordering, this is total fraud as far as i am concerned

This was my first purchase from Curvewow and all I can say is that I'm very happy with my order. The price was very, very reasonable. Will definitely be back to shop. THANK YOU. A******

I’ve ordered and recieved many items of clothing from Curvewow. Always pleased with the quality of the dresses, true to size to for me. I love vibrant colours, and the plus size is a plus. Great prices too.

I have ordered from CurveWow several times and each and every time their products have been very good quality and excellent value for money...their clothes are also very 'buyable' in that they are very colourful and pretty...and feminine..
also I'm in Ireland and their clothes always arrive safely , well packed and in a short span of time...within a week usually ..which is excellent,,
anyway just wanted to give you a shout out for doing a great job..
Pauline O'Shea

I found this site while searching for something for a wedding with only 2 days to spare as everything else i had ordered I didn’t like, and I wish I’d found this website sooner because I purchased a wrap dress in navy for only £9, and I felt a million dollars in it and received so many compliments, delivery was available as an option for next day at only £1 more than standard delivery and was well packaged. I’m so impressed with this site and will def use it again. They have some lovely items under £10.

Poor quality items, especially the dress, poor stitching and lots of loose threads, very disappointing, had high hopes for order

I ordered an animal print wrap dress sometime in January (label still attached), but because of being poorly, it sat in the wardrobe until beginning of April. After finally trying it on I found every inch of it was clinging badly and did not look good on. I admit it went over the 60 day return limit. It was a nice looking dress on the hanger but I am unable to wear it, nor can I sell it. It has been a waste of money unfortunately. Customer service were polite but would not make an exception even though the dress is still in stock. I won't be purchasing anything from this company again

The design of the clothes is lovely and modern but...the sizes are not matching the standard uk. I am a size 26 comfortable and ordered 26-28..there dressed where very small, more like a 24 I would if you're chubby go at least one size bigger, I have ordered twice and had the same issue, way to small to wear it comfortable

I DON'T RECOMMEND. The delivery was on time. And their website is easy to navigate. Those are the only two positives. The dress I ordered is horrible. It's pleated from the waist down and arrived in an atrocious state. Needed an iron as it was just in a clear plastic bag all crumpled up and the pleats were so tight and so many of them there's no way I could iron them all. And the material is horrible. So flimsy. Poorly made and very poorly packaged.