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Beoordeeld met 5 van de 5 sterren

Bespoke, very high quality headphone cables/mods/accessories at a fair price and with excellent service. I have purchased numerous cables and adapters from them over the years as well as having two... Toon meer

Beoordeeld met 5 van de 5 sterren

Firstly, the product is of good quality, The company use a reputable delivery service, Product was delivered within time specifications and I was kept updated throughout

Beoordeeld met 5 van de 5 sterren

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic product that works exactly as advertised. There's even a video on youtube that demonstrates how to install.

Bedrijfsgegevens

  1. Audiovisueel materiaal leverancier

Geschreven door het bedrijf

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

500 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,9

Alle reviews

(500)

181 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Really nicely made cables

Really nicely made cables, feels like they will last a long time. Two year warranty is great, and alterations / repairs are offered outside of that. All around very happy.

19 december 2025
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Beoordeeld met 5 van de 5 sterren

Damaged DT770 Fixed with a Headphone Socket

My youngest son owned a pair of DT770 headphones, which had a fixed fitted 3.5mm cord.

He managed twirl on his gaming chair and damage the cable.

I found CustomCans via a google search, I phoned them up and explained the issue and I sent the headphones to themselves.

A 3.5mm female headphone socket was added to the ear piece, meaning this issue will never happen again and its a real design flaw by the manufacturer.

Turn around time was good even though December.

17 december 2025
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Beoordeeld met 5 van de 5 sterren

Excellent Service

I needed a new cable for my Audeze LCD- X headphones. The service was excellent & the cable quality was very good. Highly recommended!!!

16 december 2025
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Beoordeeld met 5 van de 5 sterren

Easy purchase

Best place to buy custom cables for headphones. Good price and quality.
5 purchases in passed 5 years and zero regrets 😊.

11 december 2025
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Beoordeeld met 1 van de 5 sterren

Very poor customer services...

This is an unreliable company... First of all, they don't respond to emails at all. Exactly for that reason, when placing my order, I specifically indicated what type of device I wanted the product to be compatible with. Nevertheless, they still sent a basic version that I can't use for anything.

About the packaging: My order traveled ~2000km in a thin cardboard box (almost the same size as the product in it) stuffed with paper. Even the tape used to seal the box was made of paper... The package was quite damaged by the time it arrived in my mailbox. It's a miracle that it stays in one piece (it's a 3D-printed product).

With VAT and customs duties, I ended up paying quite a lot of money for two pieces of plastic that I can't even use. I am seriously considering requesting a refund from PayPal, as it is impossible to communicate with this company by email. I also worked in sales for many years, but if I had provided such poor service to customers, my boss would have fired me in the first day.

16 december 2025
Review zonder uitnodiging
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Antwoord van Custom Cans

Thank you very much for your honest feedback.
I have refunded your order for you and if you email me personally jfunk@customcans.co.uk with a copy of the receipt for any import charges you paid, I will reimburse you for those as well.
I will be the 1st to admit that we find it impossible to keep up with emails at this time of year but I can't see any emails other than the order you placed.
We do not offer custom options on any of the 3D printed parts through our website and I am sorry if it gave the impression that that would be possible
We do use all paper and card packaging to ensure it is all easily recyclable and we will not change that.

Beoordeeld met 5 van de 5 sterren

We need small companies like Custom Cans

I like the fact that small companies like Custom Cans server a niche market in need. The upgrade was well worth it to me. It was affordable and there timely shipping was great. Hope to do business again

14 augustus 2025
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Beoordeeld met 5 van de 5 sterren

Transformed my headphones - Sounds better than stock

I sent 2 Beyerdynamic headphones for detachable cable mod with balanced conversion. My T1 first generation sounded extremely bright to the point I needed to use EQ to tame the highs. After the conversion headphones now sound perfect. My T90 Jubilee also sounds great after conversion. Excellent communication regarding shipment and progress of repair.

21 november 2025
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Beoordeeld met 5 van de 5 sterren

Generally a great experience

Generally a great experience. I purchased a set of high quality custom headphone cables. They are very good quality with lovely attention to detail. Everything else about the purchase and delivery process was very smooth. Highly recommended.

20 december 2024
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Beoordeeld met 1 van de 5 sterren

Constant issues/lies

I received the wrong item with my order. When I contacted customer service, I was assured that a replacement would be sent out the same day. After hearing nothing for over a week, I reached out again for confirmation, only to be told that the replacement had just been shipped. When I expressed frustration with the delay and lack of communication, I was told that I may actually receive two packages, implying there was no reason to be upset.

When the package finally arrived, it still did not contain the correct-sized copper rings for the drivers, and I only received one shipment. This experience included multiple inconsistencies and incorrect information, which has been very disappointing.

14 november 2025
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Antwoord van Custom Cans

Thank you very much for your honest feedback. We will take that on board and try to improve things. This year we stopped taking custom orders in october in the hope of having more time to deal with the increased orders at christmas but it sound like you still got really let down.

I have refunded your order for you.

Beoordeeld met 5 van de 5 sterren

Custom headphone cable

Easy to use website with lots of colour options. Clear advice on delivery timescales, which were bettered. And the cable was beautiful and sounds great. It was a gift and is much appreciated.

21 november 2025
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