First class service! I submitted my request and received my voucher the same day. I found the process very simple and when I ran into a small issue there was a number to phone and a real human being r... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very quick turnaround from requesting a certificate to receiving and getting a new bike, all happened in a week. Loads of different options to buy the bike from online to in store. I would recommend.
Bedrijf heeft geantwoord
Everything went smoothly with the purchase of my new bike and I can't think of anything that you could do to improve the process or experience. Many thanks from a happy cyclist.
Bedrijf heeft geantwoord
Having used cyclescheme in the past, I was disappointed with this experience. I had to reapply to be able to access my chosen retailer. I spent over 40 minutes on the phone only to have a certificate... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Contactgegevens
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Verenigd Koninkrijk
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very easy to use
Very easy to use. Wouldn’t be able to afford a new bike without the scheme
5 maart 2026
Antwoord van Cyclescheme
Hello Callum
Thank you for taking the time to leave feedback.
We're happy to hear that our scheme made a new bike accessible to you; it's great to know it's easy to use. Thank you for your positive feedback.
Kind regards
The team at Cyclescheme
Very happy
Very happy with how easy it was done. From applying for it through my work and then receiving the bike.
4 maart 2026
Antwoord van Cyclescheme
Hello Roddy,
Thank you for taking the time to leave a review.
We're very happy to hear that the process, from application through your work to receiving your bike, was so easy for you. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
I used Cyclesheme last month to get my first Electric Mountain Bike
I used Cyclesheme last month to get another bike, I also used them several years ago. Again they were exceptional, and the advice was great, and the system was clear and smooth. The chart timeline bar showing how my application and progress was, to the stress out of the process. Also the shops are set up so well to deal with Cyclesheme, it was very smooth, and a very happy rider.
4 maart 2026
Antwoord van Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that you had another exceptional experience with our service! It's great to know the application process and timeline bar eased any stress. We're also glad the shops made it smooth for you.
Kind regards
The team at Cyclescheme
Excellent choice of retailers
Excellent choice of retailers. Whole process took around 2 weeks from application to bike delivery. I used Tredz online shop and couldn't fault them.
20 februari 2026
Antwoord van Cyclescheme
Hello Tony,
Thank you for taking the time to leave a review.
We're happy to hear that you had an excellent experience with the retailers available and that the delivery process was smooth. Thank you for your positive feedback regarding your experience.
Kind regards
The team at Cyclescheme
Really easy to use and get vouchure now…
Really easy to use and get vouchure now have my new bike 👍👍
1 maart 2026
Antwoord van Cyclescheme
Hello Morley,
Thank you for taking the time to leave a review.
We're happy to hear that our service was easy to use, and you got your new bike. Thank you for sharing your positive experience with us!
Kind regards
The team at Cyclescheme
Generally very good
Generally very good. Great level of information regarding the stage of progress, but could move a little quicker.
27 februari 2026
Antwoord van Cyclescheme
Hello Richard,
Thank you for taking the time to leave a review.
We're happy to hear that you find the level of information great. We appreciate your feedback and will consider how we might improve the pace of progress.
Kind regards
The team at Cyclescheme
Overall a great scheme to save money
Overall a great scheme to save money, cycle to work, be healthier, etc.
However the back and forth between each stage makes it quite difficult to know exactly what you can or cannot get. For instance, I checked the price of all my items but as did not put the order through, missed the cost of delivery.. This meant that I had to find alternatives or would have had to start from scratch again... The bike I wanted was on sale and there was less than 5 left in stock so I didn't want to miss out and ended with no helmet. I wonder if there was a way to be more flexible, for instance for the employer to agree on a price range?
25 februari 2026
Antwoord van Cyclescheme
Hello OW,
Thank you for taking the time to leave a review.
We appreciate your feedback on the scheme's benefits. We're sorry to hear about the difficulties you experienced with pricing and stock availability, especially regarding delivery costs and the helmet.
Due to the nature of the signed agreement, we cannot be flexible when the request has been put through. This is because everything is pre-agreed and contractual so it cannot be changed.
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello John,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme and our partner retailer.
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Juan,
Thank you for taking the time to leave a review.
We're glad you enjoyed your experience with us. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
Workhorse staff really know their…
Workhorse staff really know their stuff, explaining everything to me in clear language, I’m not a real biker! So it was nice to have it all explained to my level of understanding. Quick, efficient, incredibly helpful and are still advising me on various things. Best service I’ve had in a long time. Well done Dave and Jake
26 februari 2026
Antwoord van Cyclescheme
Hello Miriam,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme and our partner retailer.
Happy riding!
Kind regards
The team at Cyclescheme
My company tried to register onto…
My company tried to register onto cyclescheme for months now. We have filled out the online questionnaire and sent all the required information but Cyclescheme did not activate our account. When we call they say to send a mail but when you send a mail nobody replies.
A real waste of time, ressources and energy.
26 februari 2026
Review zonder uitnodiging
Antwoord van Cyclescheme
Hello Bilal,
Thank you for taking the time to leave a review and very sorry to hear you are having issues regarding your account activation.
We have had some small delays which we apologies for, so please ask the company admin to contact us directly and we will happily chase this up for you.
They can contact us via email to cyclescheme.collab@bhnetwork.com.
Kind regards
The team at Cyclescheme
Amazing experience with Cyclescheme
Amazing experience with Cyclescheme. I applied on my work intranet site on a Sunday afternoon. By 9am Monday I had a confirmation that the request was going through, and by 9:30am I had my voucher to buy my e-bike! Incredible. I needed to change retailer when I found out the bike I wanted had gone out of stock, but with just one quick phone call to Cycscheme my voucher was reset and reissued. I've never come across a process as fast and efficient as this. Wish I could score them more than 5 stars!
25 februari 2026
Antwoord van Cyclescheme
Hello Martin,
Thank your for taking the time to leave a review.
We are over the moon to hear of your positive experience and generous feedback. We will always do our best to make the process as quick and easy as possible, and we are happy that our customer service was able to change the retailer for you.
Kind regards
The team at Cyclescheme
It was simple and straight forward
It was simple and straight forward. The voucher came through quickly. I could use the voucher at a bike shop I trust and regularly use. My only criticism is that the cycle to work scheme did not let the bike shop know that the voucher had been approved. I assumed that they would.
21 februari 2026
Antwoord van Cyclescheme
Hello Ann,
Thank you for taking the time to leave a review.
We are pleased to hear that your experience using Cyclescheme was easy, smooth and quick to arrive.
We do not specifically tell retailers that certificates have been approved, however they do have access to systems that allows them to see what status a certificate has got to. As we only give out the necessary codes to the user, the retailer wouldn't be able to move forward until they (the user) popped into the shop (or called) the retailer directly.
Kind regards
The team at Cyclescheme
Went in shop at 9 in morning picked a…
Went in shop at 9 in morning picked a bike what wanted then went at 4 clock same day all ready to ride home greatttttt
23 februari 2026
Antwoord van Cyclescheme
Hello Mr Deighton,
Thank you for taking the time to leave a review.
We are pleased to hear you had such a smooth and quick process selecting and receiving your shiny new bike!
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Darryl,
Thank you for taking the time to leave a review.
We are happy to hear you found our scheme easy to use.
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Martin,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello David,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Happy cyclist
The whole process was quite straight forward, and fairly quick. There was a small issue filling in the on-line form to receive the e-certificate. I rang the help line. It was answered without delay, and within 5-mins the problem was rectified (cache history needed deleting). Good service. I now have the bike, have ridden it, and am a happy cyclist.
9 februari 2026
Antwoord van Cyclescheme
Hello Troy,
Thank you for taking the time to leave a review.
We are pleased to hear that you found the process straight forward, and that our customer service team was able to help you out of a pinch. We are always around should someone need a hand.
Happy riding!
Kind regards
The team at Cyclescheme
Very highly recommend
Brilliant professional and friendly service. Nothing too much trouble and not rushed. Very highly recommend.
7 februari 2026
Antwoord van Cyclescheme
Hello Clare,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with our service. We always do our best to make the process run and smoothly as possible, and are always available to help.
Kind regards
The team at Cyclescheme
Easy and straightforward process
Easy and straightforward process. Looking forward to riding my bike.
7 februari 2026
Antwoord van Cyclescheme
Hello James,
Thank you for taking the time to leave a review.
We are glad to hear you found the process nice and easy. You'll be riding your new bike really soon!
Kind regards
The team at Cyclescheme
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.