Cycles UKReviews 

Great company, ordered a bike helmet and it came really quickly and exactly as described.

I visited your Greenwich branch today and I left feeling like a piece of dirt. 
I was enquiring about having some work done on my bike.  The assistant said I could have a bike mot for £15. I replied that I didn't need an mot, I just needed the gears indexing and the brakes adjusting and asked how much it would be. He said if I left it in the shop he could get a price and I agreed to bring it in on Wednesday. I gave my details and just checked that it wouldn't cost anything and he said it will be £15 if I didn't get the work done. I'm other words he was duping me into getting the mot even though I expressly said I didn't need it. 
Effectively, he was holding me over a barrel. I'm perfectly capable of doing the work myself but I'm very busy at the moment. He was treating me like an idiot. 
The whole time he didn't listen to me he just talked at me in a really arrogant manner. It was really narcissistic and unpleasant. 
This is the second visit to the shop. I had a similar experience with him the first time. I'd bought something that I believed was faulty and before I had even had a chance to explain he said I wouldn't be able to get a refund. 
Of course I won't return. It's a shame, my company has just moved offices over the road so a good local cycle shop is very handy. 
Incidentally, we've just been offered the cycle to work scheme. I know there's been a lot of interest but the first thing I'm going to do tomorrow is to Slack all 40 people to warn them of buying from your shop. 
I don't know the name of the shop assistant. He's black and about 6' tall. I doubt if you'll have any problem identifying him. He was working on the till with a woman at about 17.30 today, Monday 16th Sept. 

I received fantastic service from Tom. Saved my cycle trip. Gave me a number of options then fixed the problem in about 30 minutes. Like to give credit when it’s due and this was great customer service. Thank you.

Website is basic and could look better. But they have so much choice and everything is at a very competitive price so I don’t mind! Great experience overall, fast and free delivery too.

Good customer services, will use again.

I recently had the pleasure of working with Adam and the entire team at Cycles UK in Canterbury, and I cannot speak highly enough of the exceptional service they provided. From the moment I walked into the store, I was met with genuine enthusiasm and a level of expertise that immediately put me at ease. Adam and his team took the time to truly understand my needs, preferences, and cycling goals. Rather than simply pushing the most expensive options, they were dedicated to helping me find the perfect bike that suited both my requirements and budget. Their focus was always on what would be best for me, ensuring I felt confident and excited about my choice.

Once the bike was selected, the attention to detail didn’t stop there. The team meticulously set up the bike, ensuring everything was perfectly adjusted and ready for my first ride. They walked me through each component, offering tips and advice that only seasoned professionals would know. This level of care and dedication made the entire experience seamless and enjoyable, leaving me with a bike that felt custom-made just for me.

What truly sets Cycles UK Canterbury apart, though, is their outstanding after-purchase service. Adam and the team continue to support me long after the sale was completed, offering maintenance tips, answering any questions, and providing tune-ups to keep my bike in top condition. Their commitment to customer satisfaction is truly unparalleled, and it’s clear they take immense pride in the relationships they build with their customers. I’m beyond grateful for their help and couldn’t be happier with my experience—thanks to Adam and the team, I’m now cycling with confidence and joy!
I now own a red Trek Dual Sport 3 as well as the Carbon fibre Red Trek Domane.
Hope Trek don’t release a red mountain bike 😉

Item out of stock so a refund is on the way apparently.
Back light highlighted on Hot Deals website may have overwhelmed their order expectations.

The Cycle helmet I wanted was in stock, at a great price and was delivered within 48 hours at no extra cost.

Good price and service. Got what I wanted when I expected it.

Item came right on time and was as described, no issues

Great hybrid cycle at a discount price.
Superb customer service. Was delivered within 3 days of ordering.

GOOD SERVICE
excellent price and great service

Prompt delivery and well made. However a bit smaller than I expected..

Silver service by Paul on Trek and have to say it is a different bike and ride! Runs beautifully. Highly recommended and great service

Excellent service, excellent deal on the bike that I bought which was built and delivered incredibly quickly (and was well wrapped/protected in the box which was appreciated).

Staff were super helpful when I called with a query and to change the delivery date; nothing was any trouble and they were flexible, helpful and knew exactly what they were talking about.

I can’t remember the last time I got such straightforward quality customer service, it was so refreshing.

Ordered a chainset. Arrived within 2 days - missing left hand crank. Oops. Returned using instructions on website and full replacement arrived within 2 working days. Good service.

Ordered my bike from Cycles UK and can’t fault the service, bike was hand delivered and shown how to use as was an E-bike and it was like new even though it was Ex Display, bike was polished and cleaned to a very high standard, would use Cycles UK again for sure 👍🏻

Excellent communication. Inadvertently ordered incorrect size. Problem sorted veet swiftly.

Highly recommended!

Spot on service. 👍👍

Easy ordering and quick delivery.