dacemotorgroup.co.uk - Dace Car Supermarket Reviews 

I’ve just bought my new car from Dace Motor Company, I dealt with Callum Davies. I received great service, highly recommend Callum and his team at Dace.

Had mechanical problem(s) with £9000+ car we had bought from the first week.

As with a second hand car you do expect the odd thing here and there but its how the company handles it which would make them stand out from the rest!

While under the basic warranty you get as standard (3 months) the first problems got addressed and other than being without the car and sorting other transport while the car is being worked on we couldnt complain.

After 4 1/2 months it is a totally different experience after a more serious mechanical issue occurred with the braking system and dace couldnt be anymore disinterested as "I am well out of warranty".

Currently trying to claim under Consumer Rights Act 2015 but again they couldnt be more disinterested and waiting for a reply to emails is very slow ( I can only assume they are really busy with faults on numerous cars)

Could have been sorted so easily and been a different outcome as isssue in question is maybe a £300-500 job which you would think a big company would sign off straight away and sort out being under 6 months, but they would rather let a family struggle to pay it which speaks volumes.

So my advice would be to do your checks and get everything in writing rather than over the phone or use another dealership.

I had an excellent experience dealing with Mike. He was professional, friendly, honest, and extremely helpful throughout the whole process. He took the time to answer all my questions without ever making me feel pressured, and made buying my Audi TT a smooth and enjoyable experience.

It’s clear that he genuinely cares about his customers and takes pride in providing great service. Excellent service from start to finish!
Sammi

Summary of Events:
Initial Fault & Unhanded Handover (July 24th): Just 15 days after collection, a loud clicking sound developed from the front driver’s wheel area when turning left or right. I called to report this and noted that the owner’s manual and service history pack were missing. After chasing a callback, I spoke with Tony, who stated he needed to locate the paperwork in another building and instructed me to ring warranty directly as he could not transfer the call.
Poor Customer Service & Friday Brush-Off: I called warranty and left a message. At 17:01, I received a call that rang once and was cut off as I picked up. Calling straight back, I was informed the department was closed for the weekend—a manipulative tactic to avoid dealing with a Friday evening issue. When an agent called on Monday to book a Thursday appointment, my feedback regarding this deliberate "one-ring" dismissal was ignored.
Failed Mobility & Expense Incurred: Because the vehicle was unsafe/unfit to drive, I had to pay for taxis to get to work in Stockport on Tuesday and again on Thursday morning after dropping the vehicle off.
Drive Shaft Defect & Communication Breakdown: At 13:00 on Thursday, I was informed the drive shaft was faulty and the car had to be kept. I called at 13:31 to request a courtesy car, leaving word for an email response due to work meetings. Receiving no response, I emailed Sales at 16:01, which was also ignored, forcing me to pay for another taxi home.
Conflicting Information: On Friday, July 31st at 10:08, Michelle left a voicemail stating Dace no longer provides courtesy cars. I had to pay for yet another taxi back to Stockport to collect the vehicle. To add to the frustration, upon collection, sales staff asked if I had been given a courtesy car and explicitly stated that courtesy cars are available—contradicting Michelle's claim.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose. Selling a car with a major drive shaft failure within 15 days of collection is a clear breach of this, and the total lack of support or mobility solutions left me significantly out of pocket.
Required Resolution:
Full Reimbursement for Taxi Expenses: Full repayment of all taxi receipts incurred between Stockport and my workplace/home due to the vehicle being inoperable and the failure to provide transport (Total: £49.77 — receipts attached).
Warranty Extension: A 12-month warranty extended free of charge to restore faith in the reliability of the vehicle given the immediate major mechanical failure.
Vehicle Documentation: Delivery of the missing owner's manual and full service history pack.

Great and straightforward service by Mike H

Bought a car here from Dylan a few weeks ago and my experience was second to none, he made my whole experience so easy. I did not feel as though I was speaking to your typical sales person for a single second, no pushing, nothing scripted. Just honest conversation from start to finish. Extremely professional and gave me a lot of great advise. I’ll definitely be coming back. Thanks again Dylan and to your team

Lewis W helped my daughter Lily purchase her first car everything was done professionally, and easy was a pleasure dealing with Lewis would definitely recommend and would buy our next car from Dace. Thank you Lewis

Mike has been amazing! Made me feel relaxed! Sorted everything for me, and went above and beyond!
Thankyou Mike! Ill be using you again in the future!!

Everything was perfect Mike hogan was so
Helpful in all
My questions for first time buyer

We went to look at cars and Lewis helped us look at cars and helped reach a good price. Great customer service!!! Would highly recommend

Lewis was great and went above and beyond to meet our requests and help me purchase my next car. He was friendly and approachable.

This is the second car I have bought from Dace and would highly recommend

Bought focus sales guy bang on after 2 weeks of having the car it needed disc and pads which we was told they would not do but bring it in so they could have a look and pay for it when they change the warranty isn’t worth the paper it’s wrote on I mean 17k for a car that needs new disc and pads but wrong really I’d just avoid there extended warranty do anything to get out of it

Our First visit to Dace car garage and we were very impressed with the service we had there staff very welcoming and very helpful especially Lewis Birch he was very helpful couldn't do enough for us went out of his way to help us very friendly we would definitely recommend this garage to others we couldn't fault them and buying the car and collecting the car was very smooth experience.

Apparently the 82 piont check doesn't pick up the airbags fault or that the key won't go into the ignition half the time. Got a one year warranty from them which promised I could use any garage anywhere in the country. Phoned to use it and was told we don't pay for diagnostic we only pay for labour up to 60 pounds and hour. And if the parts are to expensive we won't pay for that, you will have to bring it back here and we'll fix it. I love 200 miles away. What else can you say. Ater some initial miscommunication Jason from dace has been extremely helpful in resolving all of the issues to my complete satisfaction. I would definitely use dace again as they did go above and beyond to make sure i received a professional and high standard of service.

Mike was brilliant, he was so accommodating and made the process easy. Would highly recommend Dace for your future cars 10/10

I had a really positive experience buying my fabulous Hyundai Tucson from Dace motors 2 weeks ago.
Friendly , helpful and great advice from salesman Tony Jackson. He made me feel confident in my purchase. Post sales communication has been excellent too .

John the salesman was excellent, helpful and knowlegeable.
Great customer service and made a great cup of coffee.

Noel at Dace Germany Motors was very friendly and helpful. He supported my situation and helped with my purchase. Great detail on the car I purchased. Thanks Noel for your hospitality and great customer service.

Excellent service from
Tony Jackson, professional quick service, now driving about in a much needed mini bus! Thankyou!