Dealerloyaltyprotection Reviews 

Detailed and friendly

worst aftermarket protection plan. i work with many over the past at my business. i emailed them what they wanted ,custumer got in contact with them told them to pay the bill and they would pay it back then sent a denial claim.

Clarrissa made this process easy and digestible for me. She is an asset to your team. Keep up the great work

I recently experienced significant challenges with Empire Auto Protect and their claim provider, Dealer Loyalty Protection, pertaining to a warranty claim for my Porsche. Despite Dealer Loyalty Protection asserting that my claim has been resolved with a refund ON BBB NOT TRUE !!

My attempts to reach them have been futile, as the contact number provided on the BBB does not connect, suggesting a possible block on my calls. This situation, coupled with false information on the resolution of my claim, raises concerns about the legitimacy of both companies.

Potential buyers should exercise caution when dealing with Empire Auto Protect and Dealer Loyalty Protection, as my experience suggests a lack of transparency, unresponsiveness, and potential fraudulent practices. I encourage others to thoroughly research and consider alternative options for warranty services to avoid similar pitfalls.

Big shout out to Clarrissa , I was very frantic and couldn’t figure out how to proceed . I got in contact with clarrissa and she walked me through so easily . Thank you so much

Purchased GAP with them on my refinance. Vehicle was hit by a red light runner going on month 2 no gap payment.
Now these people are trying to pay 700 and some odd dollars for a GAP that is at over 1200. My policy cost 695.. I was told I missed my November payment on my car, I did not and have proof, my January 23 payment i took an extension on for hardship for that month they see that as a missed payment.
They dragged their feet saying my insurance hadn't gotten back to them with documentation, I called my insurance spoke to them for 10 mins and hafld every bit of info they needed.
They don't want to pay a damn thing.
They will low ball you with whatever they can.

Michele was the only good experience I had with this company.she was very polite cheerful and made me feel really comfortable with practically any questions or concerns I had.she made sure my questions were relayed to the right person when it was hard to contact them at their office

Thank you Michele sloezen

Michele at dealer loyalty protection is so helpful. She’s efficient she’s organized and she is quick getting back to you. I am a service rep and I have been dealing directly with her for 6 months and she is the best !!! She is so professional, knows her job very well and is always so sweet! Thank you so much Michele for all of your help always !

First time dealing with warranty and I had my doubts. Thanks to my andjuster Esquire, the claim process was quick and easy completely hands free for me. He took care of everything all I had to do is pay $100 deductible.

Wanted to take the time to say thanks to Esquire as he helped me with my issue as well as answered my many questions. Really took the time and made sure he understood my problem. Two thumbs up, great experience. Thank you.

I had an an excellent experience with dealer loyalty protection. The claim process was very easy and quick.

I give Zaiheer 5 stars. Great customer service, respectful of my needs and an asset to his employer.

What made my experience great was my dealing with Orlando. He was professional and courteous answering all of my questions.

I spoke with Orlando and he was very respectful and professional in guiding me through the process. Great customer service!

We are a service center and had a customer bring in his vehicle with 3rd party warranty from Dealer Loyalty Protection

We serviced the vehicle in the beginning of Oct, Dealer Loyalty responded via email authorizing the an oil pan job of $2800. After completion, we released the vehicle to the customer and then the headaches began. They stopped responding to our emails for payment and even hung up on us multiple times. Over the past few months we must have called over 60 times and maybe spent a total of over 25 hours going back and forth with them. I have the email addresses of Shawn, Esquire, Ralph, Ahmed, and Chris. They all gave us the same runaround but sometimes they would give us a different story then either hung up the phone or put us on hold for over 20 min to figure things out.

Finally on Dec 18th we finally got paid. They shorted us over $300, citing they do not pay for engine diagnostic time, and various fluids such as engine oil. However they never once mentioned that to us during our email or phone conversations. Did they expect us to reuse the old oil drained out of the pan? We've worked with other 3rd party warranty companies before, while generally accepted are bad companies, Dealer Loyalty Protection takes the number 1 spot forever. The only way we will ever work with this company again is if the customer pays us first and goes after them for reimbursement. Good luck to you all.

Would give negative stars. They open every morning determined NOT to pay on their trash warranty plans. How much proof and expertise do they need over and above a dealer-specific failure video. How in the devil does one provide real-time proof of a compressor failing. It’s all internal. Horrible company!!! I will NOT stop until I’m refunded from this horrible warranty.

Shari please contact me at achiriu1987@gmail
I am interested in filing a complaint..
Thanks.

If anyone has dealt with this company and is from the State of Missouri. Please contact me. I am in the process of filing a complaint with the Missouri Attorney General and will include your experience as well. This company should not be in business.

Shari Huckins

Total fraud and scam. I bought my policy with $0 deductible. When I recieved the booklet,the card in it says $0 deductible but in the booklet it says 25% deductible and reimbursed policy that goes for them and Empire Auto Protect who sold me the policy and they are contracted with Dealer Royalty Protection for any claim to be handled.
Now that my car needs repairs it's been sitting at the dealer for more than a month after Dealer Loyalty had agreed to send the parts to the dealer and get it fixed. I have called them about 20 times they either don't pick up the phone,or put me on hold and forget about me,or they would say someone will call me back and they never do (I don't get it,why would someone call me back if I'm with you on the line and you could resolve the problem or provide me with details information. But I think this common sense applies to a company with some legitimacy). When the dealer called them to check why the delay?They said that they need to speak to me. Few more days and I will be taking legal action against this FRAUDULENT company. DON'T WASTE YOUR TIME AND MONEY,STAY AWAY FROM THEM.

Don’t waste your time and money with these morons. They denied my transmission claim and said it was “ pre-existing” which is BS because the vehicle was fine when I bought it had no check engine light and drove smooth. They sale warranty’s for used cars so that whole “pre existing” word is just an excuse to get out it.
They don’t return any emails and the claim manager Shawn won’t call me back and is ghosting us. At the end of the day I gave them a lot of money for their service in case something goes wrong with my car and unfortunately it needs a new transmission now and they failed to provide the service I paid for so now out of money and getting it back has not been easy so far. Who knows if I will even get any of it back. Now it’s going to cost thousands to get a new transmission and this is why I bought this warranty so I wouldn’t have this issue if this happened to me but that was all a lie.
I wish someone can get a lawyer and shut these scammers down.