deVOL Kitchens Reviews 

Simply the best. 5 Stars isn’t enough!

We have just had our third deVOL kitchen installed and it’s perfection. Working with deVOL is an absolute pleasure and they truly go the extra mile to ensure full customer satisfaction.

We are so looking forward to enjoying our new kitchen and perhaps working again with them in the future.

We worked with deVOL from Sydney Australia to design our Real Shaker + Haberdasher’s kitchen in 2022, using Zoom consults and email to develop the plans. The experience was an absolute pleasure and very enjoyable - everyone we had contact with demonstrated professionalism and were easy to deal with. The quality of the kitchen is outstanding and just beautiful - even better than we had hoped! The kitchen and accessories were all packed incredibly well and with much care and thought to make unpacking smooth. There was a considerable surcharge added by deVOL to cover this additional crating and packing effort. Everything arrived in perfect condition.
My only slight disappointment is that after our plans were signed off in mid-2022, deVOL soon thereafter introduced a number of new standard cabinetry options to their Real Shaker range - I wish we'd been told these options were coming as our only alternative at that time to address a particular design challenge was more custom cabinetry (which we already had needed for a couple of sections and was super expensive, impacting our budget). Ultimately we included a cupboard from the Haberdasher’s range as a compromise. It was a 6-month lead time from when we signed off to when the order was ready for shipment to us. For overseas clients, I strongly recommend organising your own shipping - our independent freight forwarder was a third of the cost of deVOL's shipping quote. Install went very smoothly with our trades and was a perfect fit. Overall we love our deVOL kitchen and accessories, which bring us joy every day and every element is both functional and beautiful. Would jump at the chance to do it all over again!

We became aware of this extraordinary company only after we began our kitchen renovation with a local business. At this point, I was facing so many decisions and although I could feel what I was looking for in our space, I confess to feeling a bit overwhelmed and confused. The moment I found deVOL, my vision became completely clear. Honestly, it felt as if everything I could envision was placed in front of me. The beauty and thoughtfulness in the simplicity of their designs had me hooked. I am so thankful that I was able to incorporate several of their pieces into my space, including our brass faucet, and pot rail, several different styles of creamware lights, VERY comfortable bum stools and an incredibly gorgeous Curiosity Cabinet. All of these items are so beautifully handmade, and we will never tire of looking at them. Customer service went above and beyond to make me feel as if I were standing in their shop...not far away in another country. Delivery was a breeze, and the unsolicited order updates were much appreciated. I cannot recommend deVOL Kitchens enough. A truly phenomenal company and a pleasure to have shopped with.
Sincerely,
Marie Way
Cape Cod, Massachusetts, USA

Hi, we bought deVOL's lovely Ionian Aged Brass Taps set including the hot tap & tank. We recently had to replaced the tank after several years and Rhys @ deVOL was fantastic to work with as he liaised with Perrin & Rowe. Very professional, helpful and expedient service provided. Thank you Rhys & the deVOL/Perrin & Rowe Team - great products & fantastic support service! G, London

We had a fantastic experience from start to finish with Devol - their customer service was exceptional (with a special shout out to Jordan and John) and the finish was exceptional. Even when we had some issues along the way (including with our structural engineer having mis-measured the room!), everything was dealt with smoothly and efficiently - nothing ever felt like it was too much.

Exceptional communications and care with coordinating this purchase - and exchange. Taps are just beautiful and worth the wait - so looking forward to seeing them in our farmhouse kitchen! Thank you, Georgina for your kindness and attention to detail - we appreciate YOU and the beautiful craftmanship of the DeVOL team!

Had a Devol kitchen for a while now and whenever I go back for aftersales service it is always impecable. This time I had a leaky tap and Liberty sorted the issue out in minutes with a new seal kit. You get what you pay for as they say.

A productive and pleasant design process resulted in a lovely design... something special we'd not have come up with ourselves. The implementation phase went smoothly and the finished result is as wonderful as we hoped it would be. A very pleasant 'surprise' was the (hidden) solidity and quality of the units themselves. Not just good looking but well made.

From conception to the carpenter putting our kitchen together - the whole experience with Devol has been exceptional! We enjoyed working with the design and logistics team and the carpenter said that everything was so well labeled that it was a breeze putting everything together

I’ve had a most wonderful experience with DeVol. The customer service is exceptional and the products are exquisite. I ordered lighting, hardware and a cafe brass bar for my kitchen window. These products are gorgeous and worth every single penny!!

I would never change a thing even if I could! working with deVol is the best decision that we took. We are based in France, so we ordered our kitchen without even seeing it in real life before, but we trusted them from the very beginning. We have quite a big kitchen (over 60 sqm) and everything is just perfect. We have almost not changed anything in design from the very first draft. We were very lucky to work with Lucy Bedford, who did an amazing job. Everything was delivered in perfect condition. We had a professional carpenter to install the kitchen in our home once we've got it. The result is just phenomenal, it's truly a dream kitchen. and if i was ever to move someplace else, I'd definitely work only with them. Thank you DeVol team, we can't wait to share pictures with you. Kat & Matt

From start to finish it was been such a pleasure to work with deVOL Kitchens. My kitchen design from Matteo was exactly what I had envisioned and he was so helpful, creative and easy to work with. All the fitters that came on site did such a fantastic job - the workmanship of the kitchen and fitting was superb. I would highly recommend deVOL. I am so happy with my new kitchen, it is beautiful and functional - perfect!

Very pleased with the deVOL team in the design and planning of my kitchen

My experience with deVOL was amazing from beginning to end.

First of all, the kitchen is of outstanding quality, stunning craftsmanship, and beautiful pieces of furniture. After six months, the cabinets are still a joy to use and touch every time. They are sturdy, well made and beautifully proportioned, everything opens and closes perfectly. The wood is gorgeous. No chips of paint yet, despite heavy use, including by children. Love touching the aged brass hardware, which is developing a lovely patina.

We'd considered opting for cheaper carcasses with custom-made doors, but are so glad we went for the solid, handmade furniture from deVol.

The design process was a joy, the team extremely patient, competent and flexible. They went through several iterations with us and accommodated several delays our side. If there is an adjustment you'd like, do ask for it, they'll find a way for almost anything. Our project manager, John, is extremely helpful, knowledgable and efficient. Couldn't have wished for a better service.

Super quick and uncomplicated communication throughout, and outstanding aftercare. We had ordered a table along with the kitchen proper and had issues with water rings on the oiled table top. They sent someone to sand it back and refinish. When a larder cupboard we ordered in a second step was delivered, the team fixed a minor issue with one drawer (presumably due to an installation mistake by our own contractor's team).

Brief, I cannot recommend them enough.

We had our Devol kitchen fitted a year ago and it is stunning! Fantastic service from start to finish. Beautiful, elegant cabinetry and fittings have made the kitchen our favourite room in the house. Fitters were excellent and got the job done without any stress to us. A year on and it still looks as good as new. Would highly recommend Devol-you will not be disappointed!

I will keep this brief as we are in the process of legal proceedings against devol for the terrible service they provided us.
I am not one for leaving bad reviews but the public have right to know about our experience with devol.
These platforms are here to share our experiences and below in brief, is ours.

I myself have dealt with many kitchen companies, from low spec through to high spec over the years due to the trade I am in so I am more than qualified to talk about this and to bring this to the public’s attention.

It is simply not fair to treat people the way we were treated and I would not want anyone to have to go through what we did and still are going through.

I can see that there are many great reviews on here but please just be careful and if you have a bad feeling from the beginning then please have a long hard look at things and consider your options.

I can not express how bad an experience this was and still is. I can not express how much stress this has and still is bringing to us.

I have never experienced anything like it before and never want to again.
Know one should have to go through what we did.

We opted for a kitchen and utility totalling approx £46k with no appliances.

We had issues right from the very beginning, starting with the design. I was then willing to pull out during this design experience but my wife was adamant she wanted to carry on, so we did.

When it came to the installation, we had more than 10 return visits by devol to try and rectify so many items.
Some items were attempted twice, three times. Some are still not right but we would not let them back in again.
We saw approx. 8 different fitters during the whole experience.
It went on for over 9 months before we told them that they were not allowed back in to our home.

One of the worktop companies that they use (UK stone) are terrible - I believe devol also use another worktop company so please opt for these and hopefully they can deliver for you. You can use an independent stone company but they can start blaming each other if there are mistakes so it’s sometimes best to use one company to do all. That’s why we opted for this one stop shop approach.

I felt for the senior project manager as the project went on.
Very nice man and done the best he possibly could with what he had to work with and we thank him for his approach.

Just to briefly list a few of the items:
Patronising emails from the MD.
One worktop piece was the wrong colour and they tried to say it was a shadow.
Had to cut the worktop in situ as it was out to the sink. It took me to go to another worktop company to tell them that items in the worktop were not acceptable as they were not willing to accept my word.
Re do a worktop piece twice.
Worktop up stands done twice and still not right.
Cut our £15k floor in numerous places which still needs to be rectified.
Utility had to be re fitted.
Paint touching up terrible.
Panels had to be cut, filled and painted.
Units out of square.
I could go on and on and on…….

There are some great reviews on here - I believe it’s a case of getting too big too quickly and they just can’t cope, hence all the different fitters attending and some not great.
Their different fitters, finish their kitchens in different ways. You can’t have different fitters coming in to finish off someone else’s work or try and put someone else’s work right - it just doesn’t work like that.

If you do chose to go with devol then I would suggest that you demand that you want the same fitters start to finish.
Please do not use their worktop/stone company, UK stone.
I would strongly suggest not using devol but there is no guarantee you will be treated the way we were. It may go well and I really hope it does if you do choose them.
I would hope that they took something away from our job and may have hopefully changed their ways. Please do your research and I wish you all the best.

It can be a stressful affair even if all goes well - you do not need to go through what we have and are.

Devol did refund us what they thought was the right amount but it was not enough for what we have had to go through and all the compromises we have had to accept.

There is no exaggerations in the above and I have only touched on the whole experience. I can and will go into more detail if I feel the need to.

DeVol produces an absolutely stunning product. If you are looking for a spectacular product with originality and pristine workmanship, without a doubt, DeVol products are it! I truly believe you get what you pay for. LOVE LOVE all that I have purchased and will definitely return to purchase more.

Well, I thought I would leave it a week or two to see if a door fell off, or the paint cracked or a shelf split – not a bit of it. From the first contact with de Vol the interaction has been thoughtful, receptive and skilled. The package from design, through site visit, planning, to installation has been a pleasure – and the cost – an arm and a leg – feels like an arm and a leg well spent. In the design stage we were listened to and genuinely helped and advised. The installation was by two highly skilled, personable craftsmen who took pride in their work. de Vol have taken our kitchen, put in more [higher quality] surfaces and furniture back in and yet made it all more roomy. Thank you.

We have been admirers of DeVOL cabinetry for quite some time and particularly adored the timelessness, originality and impeccable craftsmanship of these features. We went on a journey recovering the original features of our 1800s Victoria era home and thought to implement some of the beautiful styling features that DeVOL were launching at the time. When we heard that DeVOL were creating porcelain pendent lighting we reached out to their team (Kat Major) and had them shipped to our little island in Australia (Tasmania). It was the best choice we made. We now have eleven of these gorgeous pendants (our favourite being the little tutu pendant) lighting our home. They create the perfect atmospheric lighting that is so in-tune with the age of the home. We are extremely happy with the quality of these products and the service we experienced. Thank you, DeVOL. Kerran and Samuel, Lumière Lodge, Hobart (July 2018).

After watching For the Love of Kitchens, we visited the showroom at Coates Mill. We were not disappointed! Beautiful showroom, I would highly recommend visiting. The staff are very friendly and we went on to buy a kitchen from deVOL. The whole process was great, from the kitchen design through to installation. Our new deVOL kitchen is stunning and we are very happy - my favourite room in our house!