Service from start to finish was excellent DFS Aberdeen. Ashley gave us time to look around and didn’t rush us into making a decision. Once we had decided on a sofa, everything was explained clearly a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really happy with my experience at DFS Aberdeen . The staff that helped us were really friendly and helpful and made the whole process easy. They gave me plenty of time to look around and helped me fi... Toon meer
Bedrijf heeft geantwoord
Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... Toon meer
Bedrijf heeft geantwoord
Customer service was great. Just came to see if needed any help then left us which is good. as you don't feel pressure. When we had chosen product the sales rep was very attentive and explained every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Bedford Road, AB24 3LH, Aberdeen, Verenigd Koninkrijk
- 0333 999 9809
4,9
Uitstekend
5K reviews
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I had a truly enjoyable experience at…
I had a truly enjoyable experience at DFS Furniture in Aberdeen. From the moment I walked in, I felt completely at ease—the atmosphere was welcoming and relaxed, which made the whole visit feel like being at home.
The staff were friendly, attentive, and very helpful without being pushy. They took the time to understand what I was looking for and guided me through the options with great care and professionalism.
It was a smooth and pleasant experience from start to finish, and I left feeling confident in my purchase. I would highly recommend DFS Aberdeen to anyone looking for quality furniture and excellent customer service
25 mei 2026
Antwoord van DFS Furniture - Aberdeen
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very friendly and knowledgeable sales…
Very friendly and knowledgeable sales team, always upselling (obviously) but pretty honest and with good advice.
5 juni 2026
Antwoord van DFS Furniture - Aberdeen
Hello Mr Kossmann,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Aberdeen
Hello Ryan,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Neil in Aberdeen was great…loved the…
Neil in Aberdeen was great…loved the service and made it very easy to buy.
Can’t wait for everything to arrive.
5 juni 2026
Antwoord van DFS Furniture - Aberdeen
Hello Mike,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic and attentive service
Fantastic and attentive service. Fully informed, nothing any trouble
4 juni 2026
Antwoord van DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Extremely efficient
Extremely efficient, helpful, nice and polite employee. Couldn't have asked for a better experience.
3 juni 2026
Antwoord van DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Aberdeen
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
very helpful sales assistant
very helpful sales assistant, hastle free, pleasant experience
26 mei 2026
Antwoord van DFS Furniture - Aberdeen
Hello Christopher,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Simon, who dealt with us, was great
2 juni 2026
Antwoord van DFS Furniture - Aberdeen
Hello Mr Gilmour,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Mary was kinda and helpful.
1 juni 2026
Antwoord van DFS Furniture - Aberdeen
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Fantastic service
Fantastic service, in and out within 20 mins got exactly what I wanted, deal was done that fast that I don’t even think I got the guys name
2 juni 2026
Antwoord van DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Lee was helpful
1 juni 2026
Antwoord van DFS Furniture - Aberdeen
Hello Dan,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and helpful staff
1 juni 2026
Antwoord van DFS Furniture - Aberdeen
Hello James,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great Service, great staff
I was greeted promptly by Simona, who was very helpful. I had more or less made up my mind which sofa I wanted (Somerford) but, as usual, there is always another fantastic choice and Simona was helpful and patient while I finally made up my mind to stick with my first choice. She took me through the options and care plan and was very thorough and did not pressure or rush me in any way. A credit to the team.
31 mei 2026
Antwoord van DFS Furniture - Aberdeen
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
Chris was amazing in helping us get the right sofa. Excellent interpersonal skills.
31 mei 2026
Antwoord van DFS Furniture - Aberdeen
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Friendly, knowledgeable member of staff
We were approached early on our arrival into the shop but not too early. The introduction by Helen was that she was here to help if we needed, not too pushy but very knowledgeable and happy to answer any questions. We had not intended to purchase but the good offers and lovely support resulted in us purchasing 3 sofa's and a foot stool.
31 mei 2026
Antwoord van DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We went in with a small idea on what we…
We went in with a small idea on what we wanted. Simon had greeted us and he then helped us make a decision on what was the best sofa to go for in which helped us make the decision very easy and proceeded to order our sofa
31 mei 2026
Antwoord van DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Lee.
31 mei 2026
Antwoord van DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Ordered a new sofa and coffee table and…
Ordered a new sofa and coffee table and the table came within 2 weeks damaged. They are still to collect this and replace. On top of that our new sofa was to be delivered this Monday just gone and the delivery guy said to me the sofa is not in his van and thought it had been left in Glasgow. I am based up in Aberdeenshire. I am heavily pregnant with a toddler and I had organised my sofa to be removed from
My house in prep for
This new sofa. I now have no sofa and DFS said they are very sorry and that it was damaged in transit. I still don’t know what’s happening or when we will get this sofa as I cannot wait another 8 weeks when due a baby in 4 weeks.
Order no. 67ZDE3932
25 mei 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Aberdeen
Good Morning Danielle,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
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