Very happy with the service we received from Paul, who helped us choose our sofas and chair. He made helpful suggestions which we took on board without being pushy and was friendly and chatty througho... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We always use DFS when we need a sofa, our previous sofas lasted 12 years and still in good condition, but we have changed our decor. We have always been happy with the service and quality hopefully... Toon meer
Bedrijf heeft geantwoord
Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... Toon meer
Bedrijf heeft geantwoord
I attended DFS Banbury and purchased a beautiful recliner. Blake a DFS salesman was so helpful, explained everything to me, options, insurance, cleaning. Super helpful and approachable. Hopefully sofa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Lockheed Close, OX16 1LX, Banbury, Verenigd Koninkrijk
- 0333 999 9752
4,9
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cheryl in the Banbury store
Cheryl in the Banbury store, absolutely fantastic!! Super personal, welcoming and caring. Highly recommend
16 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
It was a great service
It was a great service , Blake was knowledgeable and took us through all the options open to us ! He was informative with out pressure and thorough .
15 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
The service we received was very good
The service we received was very good. From the help to find the right sofa bed to the information given and coffee offered during the process. It made the whole experience really relaxed and non stressful
2 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Fantastic service from Blake at DFS…
Fantastic service from Blake at DFS Banbury. He was incredibly helpful, knowledgeable and friendly, offering great advice throughout. Nothing was too much trouble, and the whole experience was a pleasure from start to finish.
Blake was a real pleasure to deal with. Highly recommended!
11 augustus 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Holly was brilliant from start to…
Holly was brilliant from start to finish. Knowledgeable about the sofas and products she was selling, and keen to let us know about the guarantees and cleaning process that DFS has to offer.
10 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Amazing experience being helped by Holly. 10/10
We were so happy with our shopping trip to get a couple of sofas from your Banbury store. We had chosen what we had wanted before our visit. A lovely young lady called Holly served us and she could not have been more helpful and professional. She dealt with all our questions with ease and was just wonderful. You have a very valuable member of staff there DFS. An absolute 10 out of 10 from us.
10 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello Carol,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Banbury
Hello Laura,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The sales lady was exceptionally…
The sales lady was exceptionally helpful, and made the purchase very easy and pleasant.
9 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Amazing service at Banbury DFS,Paul was…
Amazing service at Banbury DFS,Paul was so nice and very helpful
8 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I thought the process of choosing our…
I thought the process of choosing our chairs was very
good. I felt we were given the time needed to browse
effectively and enough interaction to ensure we had all the information we needed to base our decision on.
The guy who dealt with us was extremely helpful and
patient and exhibited sound knowledge which is always helpful.
8 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Banbury
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS Banbury sales - Cheryl
We visited Banbury DFS to look into buying a set of sofas and were assisted by Cheryl who was excellent. Covered off all the options available in a professional friendly manner. Highly recommend! 11/10 top customer service no complaints :0)
7 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
Thanks for your lovely feedback, we’re glad to hear Cheryl met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Thank you Paul
We recently purchased a new sofa from DFS, and I wanted to leave a special review for Paul, who looked after us throughout the whole process.
As soon as we walked into the store, Paul greeted us, introduced himself, and asked if we needed any help. We explained that we were just browsing, and he completely respected that. There was no pressure, no hovering, and no feeling that we were being watched while we looked around. It made for such a relaxed and comfortable shopping experience.
When we found a sofa we liked, we approached Paul for more information. He was incredibly knowledgeable and took the time to explain all of the different options available without ever making us feel rushed. We told him we wanted to go home, check our measurements, and think about it. Once again, he respected our decision completely and didn't become pushy or try to pressure us into buying.
Three days later, we returned to the store and were pleased to see Paul again. He remembered us, was fantastic with our children, and made us all feel so welcome. His friendly manner, product knowledge, and honest guidance gave us complete confidence in our decision.
Thanks to Paul's excellent service, we bought our beautiful new sofa, along with the matching snuggle chair, coffee table, side table, rug, and a care warranty! It wasn't because we felt pressured—it was because Paul genuinely helped us find the perfect pieces for our home and explained the benefits of each option.
We left the store feeling excited, happy, and looking forward to our new furniture arriving. Thank you, Paul, for making what could have been a stressful purchase such an enjoyable experience. You're a real credit to DFS, and we will definitely be back in the future.
7 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello Katrina,
We're really grateful you shared this amazing 5* review. We are glad to hear that Paul helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
From the moment we arrived Paul looked…
From the moment we arrived Paul looked after us explained everything about the suite we had chosen he was very professional and helpful throughout our visit put us at ease as we had told him about a negative past experience we had with DFS so we couldn't have asked for a better person to have dealt with us thank you very much Paul
7 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello Jean,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Paul.
Kind regards,
Lia
DFS Customer Support
Once I had chosen the chair I wanted
Once I had chosen the chair I wanted, it was easy to find a very helpful staff member, who took me through the procedure. Very Helpful, and pleasant young lady.
6 augustus 2026
Antwoord van DFS Furniture - Banbury
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Finding so many lovely things that we…
Finding so many lovely things that we needed under one roof.
We were amazed at the quality and new it would fit so well into our new house.
Thanks and praise have to go to all the knowledgeable staff there
5 stars from us
6 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Staff very helpful
6 augustus 2026
Antwoord van DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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