I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He... Toon meer
Bedrijf heeft geantwoord
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Staff gave sufficient time to wander and test out what we were looking for. I think the staff members name was Thomas, but he was brilliant. Diplomatic, realistic, humorous. He had the sofa we were lo... Toon meer
Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everythin... Toon meer
Bedrijf heeft geantwoord
Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
49 Boucher Road, BT12 6HR, Belfast, Verenigd Koninkrijk
- 0333 999 9803
4,9
Uitstekend
10K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Overall experience was excellent
Staff gave sufficient time to wander and test out what we were looking for. I think the staff members name was Thomas, but he was brilliant. Diplomatic, realistic, humorous. He had the sofa we were looking for, and gave us brilliant reassurance.
10 augustus 2026
Lynn was extremely friendly and…
Lynn was extremely friendly and helpful. She took her time and explained everything even with our 3 year old interrupting her asking for baby shark on her iPad! Purchase went smoothly and we can’t wait for our new sofa to arrive. Thanks
17 augustus 2026
Eva was fantastic
Eva was fantastic. Really informative, helpful and friendly. Made the whole process very easy. First class service and brilliant customer service!
17 augustus 2026
Very pleasent experience
We were made to feel relaxed no pressure into picking anything. Everything was explained right down to how to look after the furniture. Sarah was very pleasant and was able to answer our questions
17 augustus 2026
Very helpful would highly recommend…
Very helpful would highly recommend Belfast based couldn't do enough for you
10 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Amazing customer service
Amazing customer service, friendly environment fast reliable service highly recommended
17 augustus 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Robin made us very welcome and knew…
Robin made us very welcome and knew exactly how to help us
9 augustus 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Friendly helpful staff
Getting to sit and try the sofa was great. Eva who sold us the sofa was fantastic really nice interaction with her, really knows the products well. Friendly and very informative. Very happy with the sale.
16 augustus 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
David our salesman was a lovely…
David our salesman was a lovely friendly guy who really knew his stuff. Felt very confident in buying from him.
16 augustus 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Staff were extremely helpful and made…
Staff were extremely helpful and made the purchase very simple and explained everything thoroughly
16 augustus 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
David was efficient and helpful in…
David was efficient and helpful in helping me purchase a sofa. Highly recommend
16 augustus 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Lorenza Sofa
Robin was easy to deal with, explained everything and made the purchase very easy and straightforward, pleasure to deal with.
15 augustus 2026
Antwoord van DFS Furniture - Belfast
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Ciara was brilliant
Ciara was brilliant, delivering all the information we needed promptly and efficiently 10/10 service
15 augustus 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very disappointed
They can tell customers that the light can make you purchase can have a different colour than what it was in there showroom
8 augustus 2026
Antwoord van DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to share your review with others.
We are very sorry for any confusion or frustration cased. We do advise that different lighting can alter the view of a sofa. For example, the same sofa can appear different in warm light cool light and natural lighting.
If you do need any assistance, please do call our team on 03339999777 and they would be happy to see how they may be able to assist.
Kind regards,
Jordan
DFS Customer Care
Our experience was fantastic today at…
Our experience was fantastic today at DFS! Thomas was brilliant so friendly and easy to talk to. He listened to exactly what we wanted and was so helpful! If we need anymore furniture we will be back to Thomas!!
14 augustus 2026
Antwoord van DFS Furniture - Belfast
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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