DFS Furniture - Belfast Reviews 9.964

Staff was very welcoming especially Eva , we've been with DFS for years and we highly recommend them.

Customer service was at very high standard. Very kind man explained everything and answered all my questions. I’m very satisfied with customer service. Well done and Thank you so much.

Very kind and took his time with us, made sure we were happy with our choices

The man that helped us was absolutely amazing he helped us with everything and helped us pick our perfect dream sofa

Helpful and informative support by the associate. Transparent of all costs throughout

Thomas was great. Very efficient and knowledgeable in all aspects. Explained everything in great detail

I think the sale Assistants name is Kerry .. She was very helpful in everyway.. Very polite very pleasant and explained every detail about my Sofa .. So thx Kerry

Well laid out showroom, lots of choice with helpful friendly staff

We recently bought a sofa, had a great experience from start to finish. Sean was incredibly helpful, friendly, and knowledgeable, taking the time to answer all of our questions and helping us find the perfect sofa without any pressure. The customer service was excellent, and the whole process was smooth and easy. Thank you, Sean, for making it such a positive experience. We can't wait for our new sofa to arrive.

Having perused the showroom we were approached by Kerry and asked if she could assist us in anyway. Kerry’s knowledge of the different sofas and the materials they are available In was impressive. Having decided to purchase her professional manner discussing the various options was second to none.

Great, friendly customer service - zero pressure, zero stress!!
Thomas was very informative & never felt rushed to make decisions.
Thomas took his time to talk through all possible options from the fabrics to the electrics.
I will definitely be a return customer due to my positive customer service experience. Thank you Thomas.

Bright airy show room with friendly knowledgeable staff.

Eva was fantastic and helped us so much to find our perfect sofa!

Top call service in Belfast with Thomas!

Staff were so helpful and informative.Excellent customer service

This is our 2nd time getting sofa from DFS. The 1st set of sofa lasted for 16 years, and the reason why we bought our sofa from them for the second time was because 1st-we love the their designs, so many designs to choose from( that took us ages to decide which one we wanted). Second- durability, our old sofa was an absolute proof that despite some minor pet scratches & scruffs it still was generally good. 3rd- affordability, their price is so much better compared to other sofa shops we've been and you pay for the price that doesn't sacrifice the quality. On top of it is the 0% interest finance offer, you can pay it for up to 4 years depends on how you want to pay it.
We also wanted to thank and give Michael(sales staff) a two-thumbs and a massive 5 stars for being so nice and helpful. He gave all his time in answering & explaining everything up to the smallest details. He made us feel welcome & comfortable and made sure that we were happy with everything before he placed our order.
I recommended DFS before and I will still do.

I am extremely disappointed with my experience with DFS.

We ordered a large electric corner sofa, an electric recliner chair and a footstool in February and waited almost four months for delivery, which finally took place mid June. We were happy to wait for quality furniture, but unfortunately the experience from delivery onwards has been unacceptable.

The two delivery men openly told us it was their first day on the job and neither appeared to know how to assemble the furniture properly. Our £300 footstool arrived with a broken leg and, unbelievably, the suggested solution was to glue it back on. We refused and sent it back.

After the delivery team left, I sat on the corner section of the sofa and it collapsed beneath me because it had been assembled incorrectly. I was left with bruising to my leg and hip and later discovered that a metal support bar had not even been fitted. Given that I have a two-year-old child in the house, this was extremely concerning from a safety perspective.

I immediately contacted DFS and specifically requested an experienced technician to inspect the furniture. Instead, the same delivery team returned. While they corrected the sofa, I then discovered that the electric recliner chair had also been assembled incorrectly.

Since then, I have spent nearly 2 weeks repeatedly contacting DFS for updates. Every call results in promises of call-backs, managers contacting me, or queries being raised, yet nothing actually happens. At this time I am still waiting for someone to come out and properly fix furniture that was incorrectly assembled from day one.

What should have been an exciting delivery after a four-month wait has turned into a frustrating and stressful experience. The quality control, installation process and customer service have all fallen well below what I would expect from a company charging thousands for furniture.

I rarely leave negative reviews, but customers should be aware that if something goes wrong, getting it resolved appears to be incredibly difficult. I am left with damaged furniture, ongoing safety concerns, and no confidence that DFS is treating the situation with the urgency it deserves.

Sean the store advisor was a great help!

Myself and my partner have just bought our very first home and wanted to buy a lovely new bed for moving in. DFS had a lovely selection and we found our dream bed and mattress. Sean couldn’t have been more helpful and made the process so easy for us. We are delighted :) thank you so much!