DFS Furniture - Birmingham Reviews 

Friendly staff ease of purchase thanks

Thank you to all the staff who helped us today. The service you offered was great. We didn't feel pressured or rushed and staff were on hand to answer questions and took the time to go through all options with us. Staff even took the time to engage with our (slightly feral) child and kept him happy throughout the process. Thank you to Iran especially for your help in finalising all the figures and order. Excited for our new sofa to arrive ❤️

Shaun was very pleasant to deal with. He was very efficient

Hi I had a great experience, staff were so pleasant and helpful. They approached me a few times asking if I needed help.Would recommend to friends

Imran was excellent, very helpful, knowledgeable, and very patient with us while we made our decision.!

This is our third purchase in 20 years from this DFS branch. Just like previous experiences, the staff were knowledgeable, efficient and genuinely look after you.

Stag Very friendly, good knowledge. Easy process buying.

Visited DFS Birmingham today , looked after by Kev.
No pressure sales , left to browse .
My 9 year old picked out a perfect pair of sofa’s .
Everything was done professionally & easily .
Thank you

Your coworkers were very helpful and kind to us they gave us grate options and told us their opinion on which sofa was best.

Jimmy was brilliant from start to finish—super helpful, not pushy at all, and made the whole process quick and easy. Highly recommend asking for him!

Great service today at the Camp hill Middleway store Birmingham- I didn’t get the guys name sadly but excellent service
Not pushy for sale but helpful and answered all our questions brilliantly
We have ordered our sofas
Order 45ZQR6274 really excited
Definitely recommend
Thank you

We had a great experience with Jimmy at DFS Birmingham. We visited DFS as a friend of ours bought from DFS and we loved the sofa. Jimmy was patient and explained the difference between the models. We went back another day to finally buy the sofa and the staff was gracious to stay another 20 min post closure time to wrap things up. The other staff at DFS Birmingham were quite friendly as well.

Had a really lovely experience. We were welcomed at the door which we didnt get in other places, but were given time to explore on our own and consider our options. We had a good level of engagement with the staff especially Jimmy. We were given alternative options on sofas which would be best for our home. Jimmy was very informative, clear and professional.

had an excellent experience with the customer service team. They were friendly, professional, and went above and beyond to help me. My questions were answered promptly. It’s refreshing to receive such outstanding service. Thank you for making me feel valued as a customer.

Very helpful staff member Imran.
Not pushy at all and knowledgable.

As soon as we walked through the door Kevin made us feel very welcome nothing was to much trouble 12/10 customer service all we can say is Kevin is a great asset to your company

We had a great experience thanks to Jimmy. He provided excellent customer service from start to finish, giving us honest advice without any pressure. He was incredibly patient with us, even though we spent a long time in the showroom and never made us feel rushed.

Jimmy took the time to show us around, explain the different fabric options and went through the care and maintenance instructions. His knowledge, professionalism, and friendly approach made choosing our furniture so much easier. We really appreciated all of his help and would highly recommend asking for Jimmy if you’re visiting.

Comfortable sale didnt feel pressured,was given good advice,sales lady was lovely and extremely polite

Very detailed and informative by the staff no over selling which is appreciated. Don’t life feeling pressured, and we was shown multiple options good customer service

The lady who served us was attentive but also gave us space to consider options. The whole process was very easy