Yes we did 👍🏽 purchase a sofa... thanks to Bal at the Birmingham branch ... highly recommended with his sales experience & lovely hospitality like we were on hoilday lol ... excellent product knowle... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a very good experience at your Birmingham store. I was shown options in sofa beds and was given information about colours and materials. I purchased a sofa bed using the 4 year 0% and the Ag... Toon meer
Bedrijf heeft geantwoord
The salesman Amjad was really amazing, listened to what I wanted & explained the item purchased & others sofas I was considering & in the end chose what I wanted with Amjads help. Also the manager L... Toon meer
Bedrijf heeft geantwoord
Unfortunately we forgot the name of the gentleman who helped us today. However he was very helpful with looking for the right sofa with our preference of colour, fabric feel and style of sofa. We walk... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
John Kempe Way, B12 0HU, Birmingham, Verenigd Koninkrijk
- 0333 999 9782
4,9
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Overall Jimmy privided an excellent customer service. Jimmy was friendly and approachable. I appreciate that he changed his lunch time to attend us though he was already on his way out.
Jimmy was very informative and provided all the information. This was helpful in making the right choice in making the purchase. I was very happy with the overall service and friendly staff.
12 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Bally at dfs birmingham is a absolute…
Bally at dfs birmingham is a absolute legend, went through so many sofa options with us untill we found the ones we wanted thanks to him. The service delivered was 10/10. highly recommend visiting that branch and getting help from bally.
12 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lady was very helpful
Lady was very helpful, didn't feel pressured, explained everything in detail, 10 out of 10
11 juni 2026
Antwoord van DFS Furniture - Birmingham
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
I knew what I wanted prior to attending…
I knew what I wanted prior to attending store in Birmingham. Sales person was very helpful and efficient - providing good information. Happy with the outcome
11 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very good and nice staff
7 juni 2026
Antwoord van DFS Furniture - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Excellent service from B'ham DFS store
Excellent service from Bham DFS store, Summer was very helpful and followed up when agreed, thank you.
9 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
Imran provided excellent service. He was friendly, professional, and very helpful from start to finish. A credit to the DFS team.
6 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Dealt with Stef who was attentive and…
Dealt with Stef who was attentive and patient helping us through the whole buying procesa
8 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Birmingham
Hello Elwyn,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Sandra was brilliant she never pounced…
Sandra was brilliant she never pounced on us like so many others( which is annoying) and she was so helpful with assisting us in purchasing our sofa.
7 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent services from Baldev
Thank you for the excellent services at Birmingham DFS, particularly Baldev who helped us find a perfect couple of sofas for an amazing price, and his patience when answering our every query. He served us drinks and made us comfortable to review the particulars. Much appreciated when buying our first sofas
7 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Birmingham
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Birmingham
Hello Mercy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service from Irum at …
Excellent service from Irum at Sofology. She was friendly, professional, and very helpful throughout our visit. She took the time to understand what we were looking for and helped us choose the perfect sofa. Her customer service was outstanding, and she made the whole experience easy and enjoyable. Highly recommended!”
29 mei 2026
Antwoord van DFS Furniture - Birmingham
Hello Alia,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Irum.
Kind regards,
Lia
DFS Customer Support
Friendly staff who left us alone till needed
Friendly staff who left us alone to stroll around the store but were there when we had a question.
5 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello Mrs Jones,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Brought wrong sofa had to wait another 6 days
Brought wrong sofa and had to wait 6 more days
28 februari 2026
Antwoord van DFS Furniture - Birmingham
Good morning Rose,
Thank you for taking the time to share your feedback and to bring this issue to our attention. It is very disappointing to hear incorrect furniture was supplied, this is not the service we would ever aim to provide. I do sincerely apologise for any intal difficulties however, I am glad this has since been resolved. We hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I received excellent customer service…
I received excellent customer service from staff member Jimmy who explained everything in great detail.
2 juni 2026
Antwoord van DFS Furniture - Birmingham
Hello Jeanette,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very friendly
Very friendly, knowledgeable and helpful staff without being pushy, excellent customer service.
1 juni 2026
Antwoord van DFS Furniture - Birmingham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
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