We had such a great experience buying our new sofa! The whole process was so easy and straightforward from start to finish. The lady who helped us was absolutely lovely, friendly and really helpful wi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieEaslea Road, Moreton Hall Estate, IP32 7BY Bury Saint Edmunds, GB
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Lees wat reviewers zeggen
A very pleasant experience all round. We were helped by Matt to find exactly what we were looking for and Emily who did the paperwork. Both explained everything clearly and at no time did we feel rush... Toon meer
Bedrijf heeft geantwoord
Staff are amazing - so helpful, friendly and knowledgeable about their products. They were clear about pricing and offers, without being pushy. The website is clear and so easy to use, with all the... Toon meer
Bedrijf heeft geantwoord
DFS in Bury St Edmunds has been by far the best to deal with over the last2 days going to different stores. Matt and Rachel were brilliant,never pushy,left us to try out sofas, and very helpful when n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Easlea Road, Moreton Hall Estate, IP32 7BY, Bury Saint Edmunds, Verenigd Koninkrijk
- 0333 999 9749
4,9
Uitstekend
3K reviews
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Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for your feedback, due to the limited space in store we cannot showcase all of our products, however everything can be found on the DFS website.
Kind regards,
Holly M
DFS Customer Support
A good warm welcome cup of coffee give…
A good warm welcome cup of coffee give you time to look around with no pressure Rachel from bury st Edmunds depot very good a good member of your team very helpful very nice to talk to
26 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rachel.
Kind Regards,
Jordan
DFS Customer Support
Amazing service! Wonderful experience!
Really enjoyed today and the service we received in DFS. The lady that served us today on 26th June 26 was so personable, kind and made the experience of buying our next sofa with you guys. Thank you!!! That’s the reason we come back each time to you guys. She was amazing with my son. We’re so excited for our new sofa! Thank you!!!
26 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Helpful staff
18 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
The finance I applied for wasn’t…
The finance I applied for wasn’t accepted but the staff were very helpful and followed up and we were able to get accepted in my partners finance for the purchase and we look forward to the new sofa and seat arriving
18 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Helpful staff that went above and…
Helpful staff that went above and beyond to help me find exactly what I was looking for. Nothing was too small a job. He even carried some furniture around to colour match for me
23 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Extremely helpful making our disition…
Extremely helpful making our disition easy . Explaining in detail any questions we asked to make our experience easy to understand . Giving all the time we needed to make a purchase with confidence.
20 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service - all staff were helpful - coffee was a nice touch and Imogen knew what she was talking about
19 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The chap we purchased the sofa with was polite relaxed and friendly
The chap we had assistance from to order a sofa was VERY polite and informative and ensured he gave us the correct legal information and detail about the plan, the fabric protector etc his attention to detail and manors were 10/10
The disappointing thing is that a female sales assistant almost pounced on us as soon as we stepped through the doors which is an awful way to manage a business, we appreciate it wasn’t her fault this is clearly a head office decision and they are just doing as instructed, this is also not a one off as every time we have been into the Bury St Edmund’s store recently this has been a similar experience, the hard sell as soon as you walk in isn’t required 🙏🏻🙏🏻
18 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Excellent service
Excellent service! Lady who served us so polite and helpful. Not often this happens now days!
18 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent customer service
Imogen served is in Bury St.Edmunds today. We purchased some items, she was very professional and nothing was too much trouble. Faultless.
17 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
The customer service was really…
The customer service was really friendly and helpful could not have been better
16 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable…
Very helpful and knowledgeable explained all the details.
16 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello Avril,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful knowledgeable and polite…
Very helpful knowledgeable and polite staff. Excellent service.
11 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello Vanessa,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The lady called Rachel at bury st…
The lady called Rachel at bury st Edmund was very knowledgable answered all our questions and pointed us in the right direction very pleasant
6 juli 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Dan was fantastic understood all my…
Dan was fantastic understood all my needs very happy with what I purchased now just waiting on delivery thank you very much
29 juni 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Dan.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Bury St Edmunds
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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