We were welcomed straight away at the entrance by a young man named Warren. He took the time to show us a great selection of products, including styles we had seen and liked elsewhere. We ended up pur... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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Lees wat reviewers zeggen
I was really happy with my experience in store today, I went in with my fiancée to look for a new sofa. We were approached by Rushi (apologies if this is spelt wrong) who was kind and listened to all... Toon meer
Bedrijf heeft geantwoord
On entering the store Mike was the person who came forward to greet us and ask what help we needed. He pointed out the chair models to suit us, their finishes, availability, cost etc. Having ta... Toon meer
Bedrijf heeft geantwoord
Staff service was phenomenal. The staff (Layla) took me through all process of applying for a credit with so much patience. I understood all that was involved and what i had to do. Buying my piece of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, Verenigd Koninkrijk
- 0333 999 9758
4,9
Uitstekend
3K reviews
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Antwoord van DFS Furniture - Cheltenham
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sales assistant was very helpful she…
Sales assistant was very helpful she covers everything that we needed to know from start to finish a pleasant experience all round
8 juli 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Going above and beyond to make sure my…
Going above and beyond to make sure my order was correct and just what I needed.
4 juli 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff, left us to look around in our own time and we didn't feel pressured into buying.
4 juli 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Customer service was excellent and…
Customer service was excellent and there is plenty of choice.
4 juli 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Warren, Great Staff, took the time to speak to us as a couple and individually to fit both of our needs
We were welcomed straight away at the entrance by a young man named Warren. He took the time to show us a great selection of products, including styles we had seen and liked elsewhere. We ended up purchasing a mattress from him. It was a really positive experience overall, and I would recommend this DFS store above all others and any other furniture store.
1 juli 2026
Antwoord van DFS Furniture - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Staff service was phenomenal
Staff service was phenomenal. The staff (Layla) took me through all process of applying for a credit with so much patience. I understood all that was involved and what i had to do. Buying my piece of furniture was just effortless. I appreciate.
30 juni 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were helpful
Staff were helpful, not pushy let me wander and compare the various sofas and helped me measure to ensure that everything would fit.
had a few problems when I ordered - was unable to do it on line so had to phone. though the lady I spoke to did speak a little fast and was trying to push various extras which I might add I thought were already included in the quote i got in store.
22 juni 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. I am really sorry for the optional extras being offered and we will ensure to feed this back to the relevant team. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The delivery guys were brilliant!
22 juni 2026
Antwoord van DFS Furniture - Cheltenham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing customer experience.
I was really happy with my experience in store today, I went in with my fiancée to look for a new sofa. We were approached by Rushi (apologies if this is spelt wrong) who was kind and listened to all of our questions. We didn't feel pressured or swayed to any particular product and was given a fair and unbiased service. We felt really comfortable in conversation with Rushi, we weren't rushed and her customer service was excellent. We ended up purchasing a sofa that we are incredibly happy with, given all information on and left without a single question unanswered. We will definitely be returning in the future for more furniture when required.
29 juni 2026
Antwoord van DFS Furniture - Cheltenham
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very good
Michael knew the product and also explained everything to us.Very clearly we were impressed with the price and the care package we are repeating customers, so we will definitely be back.
27 juni 2026
Antwoord van DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Michael.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Laila was really helpful with our sofa purchase today and clearly explained all the additional extras.
27 juni 2026
Antwoord van DFS Furniture - Cheltenham
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Online ordering experience was great
Online ordering experience was great. Quick and easy and the sales rep was really useful and knew lots of information.
In-store was an okay experience but they weren’t particularly helpful in loading and closed the back doors after we put the sofa into the van but we parked at the front of the store so had to walk all the way round which felt rude.
19 juni 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
A stressless purchase
A stressless purchase. The young lady who served us was very pleasant and helpful. We were given time to browse and select without any pressure. When it came to purchasing the suite we wanted, it was really straightforward. Thank you.
25 juni 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
16 mei 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Fantastic service so far (delivery is…
Fantastic service so far (delivery is yet to come!) but shop service was excellent!
22 juni 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Cheltenham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sales assistant was most accommodating
Sales assistant was most accommodating, during the sale negotiations.
16 juni 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Friendly and competent service.
13 juni 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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