Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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Lees wat reviewers zeggen
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... Toon meer
Bedrijf heeft geantwoord
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... Toon meer
Bedrijf heeft geantwoord
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, Verenigd Koninkrijk
- 0333 999 9758
4,9
Uitstekend
3K reviews
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Very helpful staff
Very helpful staff, guided me through the order and explained everything
9 augustus 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Service was excellent
Service was excellent, very welcoming and good attention to detail to ensure order was correct. Simon who served us was very helpful and made the shopping experience enjoyable
8 augustus 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent
We just visited the Cheltenham branch and had excellent service from an Indian (I think) lady she was very knowledgeable and didn't pressure us , we are excited to get our new sofa
8 augustus 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
About new sofa
Great lovely people there as good customers service as I bought new a sofa already
5 augustus 2026
Antwoord van DFS Furniture - Cheltenham
Hello Blanca,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Choosing a new recliner sofa.
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, store was very helpful and helped us to find one that suited us. The professional, friendly approach was much appreciated.
When we got home with the measurements, we realised that the sofa wouldn't fit through our front door. However, Natalie in customer services was very helpful, and assured us that the sofa could be brought in separate pieces and assembled in situ.
5 augustus 2026
Antwoord van DFS Furniture - Cheltenham
Hello Bob,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Natalie.
Kind regards,
Lia
DFS Customer Support
Very helpful and everyone from the team were lovely and friendly.
Very helpful and everyone from the store was lovely. Even got offered coffee, which has never happened. Lots of choices and the sofas we tried were really lovely. Would recommend to everyone!
4 augustus 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Having not had a great experience in my…
Having not had a great experience in my local DFS we went to Cheltenham branch and they couldn’t be more helpful! Purchased my corner sofa with all the help and advice needed!
4 augustus 2026
Antwoord van DFS Furniture - Cheltenham
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly and efficient service
27 juli 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great experience buying furniture at DFS
Although we knew exactly what we wanted, Sam, the customer advisor, was really helpful, and came to discuss everything with us. Being very satisfied with all the relevant information we placed our order. Could not fault San and DFS .
3 augustus 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The gentleman that served me today was…
The gentleman that served me today was very helpful very friendly
2 augustus 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
It was a wonderful experience staff and…
It was a wonderful experience staff and service was excellent
31 juli 2026
Antwoord van DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Carrie was wonderful in the Cheltenham…
Carrie was wonderful in the Cheltenham store.
Very helpful and knowledgeable about everything.
And such a lovely person.
Thankyou Carrie.
19 juli 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
wonderful staff
wonderful staff , extremely helpful and knowledgeable about the products
30 juli 2026
Antwoord van DFS Furniture - Cheltenham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Our experience was excellent the…
Our experience was excellent the service we received very helpful informative and very friendly professional customer service very happy.
25 juli 2026
Antwoord van DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Very helpful. Explained everything clearly. Broke down the payments for extra. Stress free experience.
26 juli 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly experience with Kia
26 juli 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very happy customer
I was about to give up looking for a sofa because I couldn’t find exactly what I wanted and was just about to leave the store feeling very disappointed when I was approached by a very pleasant young lady called Leila who offered to help me. She asked what I was looking for and took me straight to the style sofa I had described , looked up the exact configuration and colour options and found exactly what I wanted. I came away feeling quite elated and excited to wait for the delivery
25 juli 2026
Antwoord van DFS Furniture - Cheltenham
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Leila met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I had a lovely experience with Laila…
I had a lovely experience with Laila who helped me order my first sofa for my first home, she was very friendly and helpful would highly recommend!
25 juli 2026
Antwoord van DFS Furniture - Cheltenham
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Laila met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Thank you to Sam at the DFS Cheltenham…
Thank you to Sam at the DFS Cheltenham store. This is our first time sofa shopping and we were able to find the perfect sofa for our home. Sam was friendly and very helpful!
4 juli 2026
Antwoord van DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
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