Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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Lees wat reviewers zeggen
Carrie was very helpful without being pushy, so much so we went back 2 months later to find her when we were ready to buy. She explained everything really well and made the process a nice experience.... Toon meer
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... Toon meer
Bedrijf heeft geantwoord
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, Verenigd Koninkrijk
- 0333 999 9758
4,9
Uitstekend
3K reviews
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We entered DFS and we were asked by an…
We entered DFS and we were asked by an advisor if we needed any assistance, we said we were just looking not intending to buy anything today, for a sofa and reclining chairs we were left so we could look around, if we required any assistance we just needed to ask. We liked the way we could sit and try and wander around without being harassed. We then made a choice and our advisor Ruchira came and advised us of colours and answered any questions we had. She was very professional and helpful. We felt she offered us a good deal and decided there and then to buy our new sofa and reclining chairs and looking forward to them being delivered in a few weeks.
1 april 2026
Antwoord van DFS Furniture - Cheltenham
Good morning Naida,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very nice member of staff
Very nice member of staff , very helpful made the purchase easy and effortless would recommend
31 maart 2026
Antwoord van DFS Furniture - Cheltenham
Good morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful and very friendly
Very helpful and very friendly. Didn't catch their name but was very happy with the service from a clean and tidy store.
31 maart 2026
Antwoord van DFS Furniture - Cheltenham
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Lovely choice of furniture and great…
Lovely choice of furniture and great savings. Really easy to afford with the 4 years 0% interest! Customer service was 10/10. Rouiche was very helpful and patient with our bundle! 👍
29 maart 2026
Antwoord van DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Really good service
Really good service, helpful and informative from the staff member. Provided relevant knowledge about products and finance terms. Made sure the sofa could be delivered up to my 3rd floor flat. I knew what I was going in to the shop to order, completed in 15 minutes.
30 maart 2026
Antwoord van DFS Furniture - Cheltenham
Good morning Louis,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
I was listened to and had time to try…
I was listened to and had time to try out several models to find the right one
28 maart 2026
Antwoord van DFS Furniture - Cheltenham
Good morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service. The lady was very knowledgeable and spent a long period of time going over different style sofas/measurements that would fit my needs and different fillings. Nothing was to much trouble. They even had a sale on which was a bonus. Looking forward in receiving my new U shape sofa.
Thank you :)
28 maart 2026
Antwoord van DFS Furniture - Cheltenham
Good morning John,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
was very helpful and…
Member of staff was very helpful and although informed us of extras wasn’t pushy at all.
Very good experience.
Answered all our questions.
27 maart 2026
Antwoord van DFS Furniture - Cheltenham
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Buying 2 sofas
The sales women was very helpful gave us excellent advice on care of the furniture treated us with upmost respect
26 maart 2026
Antwoord van DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Mike was such a great help and…
Mike was such a great help and explained everything to us, but also didn’t try to oversell to us
25 maart 2026
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Positive experience
Staff in Cheltenham were so helpful and knowledgeable. Great systems for displaying the configurations of the sofa on a large screen.
21 maart 2026
Antwoord van DFS Furniture - Cheltenham
Good afternoon Ben,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Cheltenham
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
We didn’t feel hassled when arriving in…
We didn’t feel hassled when arriving in store when we did need assistance the lady who served us was very knowledgeable and gave great advice.
20 maart 2026
Antwoord van DFS Furniture - Cheltenham
Good afternoon Ruth,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent service received from the…
Excellent service received from the sales assistant apologies i forget their name.
14 maart 2026
Antwoord van DFS Furniture - Cheltenham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Cheltenham
Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
The assistant was very understanding…
The assistant was very understanding and helpful communication skills and information about the furniture. 10 out 10thank you very much.
17 maart 2026
Antwoord van DFS Furniture - Cheltenham
Good morning Angela,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Antwoord van DFS Furniture - Cheltenham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
It would have been 5 stars but the…
It would have been 5 stars but the delivery times were absurd. We picked a sofa and fell in love with it and then they told us how long it would take to deliver as it was made to order and none were in stock. Took around a month to arrive however it is exactly what we wanted. If delivery times were shorter it would have been 5 stars.
2 februari 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Cheltenham
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
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