Had a Wonderfull young lady named Imogen help us today .What made it for me was, she wasn't pushy was incredibly helpful clear and concise made sure we were 100% happy with our order and more importan... Toon meer
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Lees wat reviewers zeggen
Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... Toon meer
Bedrijf heeft geantwoord
Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... Toon meer
Bedrijf heeft geantwoord
I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc. I purchased the Arundel furniture and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, Verenigd Koninkrijk
- 0333 999 9763
4,9
Uitstekend
5K reviews
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Antwoord van DFS Furniture - Colchester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Matthew the salesman was very helpful…
Matthew the salesman was very helpful and knowledgeable being able to help us get exactly what we wanted and clear help us through all steps of the purchase process
30 juli 2026
Antwoord van DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Staff was very helpful
30 juli 2026
Antwoord van DFS Furniture - Colchester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Nice experience
No one hassling you left you to browse and helpful and knowledgeable Singh was excellent knew his stuff!!
29 juli 2026
Antwoord van DFS Furniture - Colchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great service and can’t wait to get our…
Great service and can’t wait to get our new sofa, thankyou for everything DFS Colchester
29 juli 2026
Antwoord van DFS Furniture - Colchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Once I explained what I was looking for…
Once I explained what I was looking for Mabs was very helpful and able to advise me on what sofas would meet my requirements to help me to decide on what best to purchase to fit in the space available in my lounge.
27 juli 2026
Antwoord van DFS Furniture - Colchester
Hello Adam,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady that sold the furniture was…
The lady that sold the furniture was very good at explaining everything,
First class service
27 juli 2026
Antwoord van DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful and friendly service from mabi…
Helpful and friendly service from mabi and Emma . Knowledgeable about the furniture and care of it
26 juli 2026
Antwoord van DFS Furniture - Colchester
Good Morning,
We are really happy that Mabi and Emma met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent service from Mr Singh
Mr Singh talked us through all the information and helped us. He was extremely knowledgeable on the products and we selected a new suite. Very pleased, very friendly man with great personality.
27 juli 2026
Antwoord van DFS Furniture - Colchester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
My wife and I recently visited DFS..
My wife and I recently visited DFS Colchester and had a great experience. Grant, the sales assistant, was extremely knowledgeable and helpful without being at all pushy. He gave us plenty of time to browse and make our own decision, which we really appreciated.
Grant also took the time to have a friendly chat with us about how long we'd lived in the area, which added a lovely personal touch to the experience. Overall, the customer service was excellent, and we felt comfortable and well looked after throughout our visit.
We'll definitely be returning to DFS in the future and wouldn't hesitate to recommend the Colchester store. Thank you, Grant, for making our furniture shopping such a pleasant experience
26 juli 2026
Antwoord van DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Grant met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
The sales assistant was very helpful…
The sales assistant was very helpful and let us take are time in deciding which sofa we wanted.
25 juli 2026
Antwoord van DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS staff were very informative about…
DFS staff were very informative about their products and very helpful
25 juli 2026
Antwoord van DFS Furniture - Colchester
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
We were seen my Tarlok who was very…
We were seen by Tarlok who was very helpful and welcoming. Would highly recommend his service.
25 juli 2026
Antwoord van DFS Furniture - Colchester
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Tarlok.
Kind Regards,
Jordan
DFS Customer Support
Great experience especially Elaine
Great experience especially Elaine, brilliant employee,
25 juli 2026
Antwoord van DFS Furniture - Colchester
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We experienced a quick and friendly…
We experienced a quick and friendly service whilst purchasing one of your products today in store.
We were well informed on packages we could purchase alongside the furniture as well as given a fair understanding on costs with and without.
Would highly recommend anyone to visit your store if in need of one of your products.
24 juli 2026
Antwoord van DFS Furniture - Colchester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great experience shopping in store
The consultant we spoke with in store was very friendly. He helped us take measurements and made suggestions regarding the range we were looking at.
17 juli 2026
Antwoord van DFS Furniture - Colchester
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Cuddler Chair
I was looking to purchase a cuddler chair for our snug.
Emma and Mabs were extremely helpful and showed me the wide variety of cuddlers they had in store.
I went with the New Studio Boucle Motion Cuddler Chair, as I didn’t want to purchase a footstool.
I could not have asked for a better service.
23 juli 2026
Antwoord van DFS Furniture - Colchester
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
We were greeted by a lovely member of…
We were greeted by a lovely member of staff called Tarlock. He was very welcoming and helped us throughout our visit. He was very understanding and talked us through everything that we needed to know.
23 juli 2026
Antwoord van DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Not good!
I bought two sofas in the store, got an email saying they were in stock and would be delivered one week later.
Late afternoon on the day before delivery I had my existing furniture removed and then received a phone call saying actually one of the sofas wasn’t in stock and so only the two seater would be delivered. The other one will be more than a week later. Absolutely rubbish service, how can the warehouse not know for 6 days that they can’t fulfill a delivery!
16 juli 2026
Antwoord van DFS Furniture - Colchester
Good morning,
Thank you for taking the time to share your review with us, we are so sorry to hear of your experience and the delay with your items. Express items are delivered on a stock by stock basis, however stock is replenished very quickly and once the item has arrived with the courier delivery will be arranged without further delay.
Kind Regards,
Holly M
DFS Customer Support
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