DFS Furniture - Colne Reviews 

faz was very helpful went through everything with us .A lovely lady couldn't do enough for us.

Great service and choice, got exactly what I was looking for and the process was simple.

Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . Very helpful no faff or time wasting …. Purchase made in a matter of minutes. An excellent service with no compromises! Thanks Faz 😊

Ben was so knowledgable and made our experience amazing! We have been happy with everything and have already recommended dfs to family members. 10/10

Our experience at DFS was nothing short of exceptional, and that was all thanks to the wonderful Aisha.

From the moment we walked through the doors, Aisha welcomed us with genuine warmth and enthusiasm, making us feel completely at ease. She patiently guided us through the showroom, taking the time to understand our vision for our new home rather than simply trying to make a sale.

Her eye for design was incredible—she helped us find a sofa that perfectly complements the style and décor of our home, while also ensuring it was the ideal size for our space. Every recommendation felt thoughtful, personal, and tailored to exactly what we were looking for.

What could have been an overwhelming decision became an exciting and enjoyable experience thanks to Aisha’s expertise, kindness, and impeccable customer service. She truly went above and beyond, and it’s rare to come across someone so passionate about helping customers find exactly what they need.

Thank you, Aisha, for making such an important purchase feel so special. We absolutely love our choice and couldn’t recommend both you and DFS highly enough!

Lovely happy welcome , great service , everything went smoothly , even let my puppy try out the sofa xx

When entered the store we were met by Farzana who was very friendly without being pushy. We were left to look around at our leisure, when we wanted for help Farzana couldn’t have been more helpful. It was nice to be in a national store that gave such good customer service.

The sales assistant was very helpful giving us all the information we needed.

We bought a Visionary cinema sofa, the sofa was made to order with an outdated Bluetooth system, this is not compatible with our 2 Yr old tv. DFS stated is is our fault for not checking the sofas compatibility. Can't believe a made to order item is being fitted with a legacy system. Now we g have to pay DFS £150 to return it. Shocking customer service.

Excellent service, very pleased

Been into the Colne store a couple of times and on both occasions the customer service person that assisted us was Faz , she was extremely helpful and knowledgeable , answered all our questions and made sure we fully understood . She was very polite , and easy to talk to , and humorous which is a bonus ,
I wouldn’t hesitate to recommend ,
Looking forward to the delivery of our new Suite in a few weeks .

Knowledgable, friendly staff member. Answered questions that were asked quickly. Didn’t push the sale, this was really important. We felt he helped us buy a suite rather than sold us one.

Fazz was a fabulous sales person. She went through every swatch and cushion style. Helped me choose . Was clear about the cost and was really friendly

Great experience from start to finish with Faz.

Friendly helpful and knowledgeable staff. We dealt with Faz at Colne. Not pushy and great with our 3 year old.

Just been served by Faz at the Colne branch. So friendly, explained everything we needed to know. Was not pushy which was a delight and gave to chance to make our decision between couple of choices.

The customer service from Tahseen was brilliant throughout - he was throughly polite and his knowledge on the products was comprehensive which reflected in his advice. 5 star - an asset to the company

Lovely service