Was made to feel welcome and no pressure to purchase. Tom served us who was very helpful and knowledgeable and helped us work out what was right for us .
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The whole process of my purchase was very easy from start to finish and well explained by the DFS assistant Ms Chichester,she was very professional and friendly.
Bedrijf heeft geantwoord
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... Toon meer
Bedrijf heeft geantwoord
⭐⭐⭐⭐⭐ Excellent Experience I recently purchased a sofa from this store and had a great experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the perfect sofa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
76/77 Station Way, RH10 1FP, Crawley, Verenigd Koninkrijk
- 0333 999 9511
4,8
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was made to feel welcome and no…
Was made to feel welcome and no pressure to purchase. Tom served us who was very helpful and knowledgeable and helped us work out what was right for us .
23 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very professional and friendly
The whole process of my purchase was very easy from start to finish and well explained by the DFS assistant Ms Chichester,she was very professional and friendly.
21 juni 2026
Antwoord van DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
19 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Annie has been a gem right from the…
Annie has been a gem right from the enquiry through to the ordering stage. Very knowledgeable, efficient and friendly. Now looking forward to receiving my new sofa.
Thanks Annie
13 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff helpful,informative and polite
8 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
When you buy the something from the…
When you buy the something from the DFS, make sure did not buy the insurance because they make the money they did not cover anything
3 juni 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Crawley
Good afternoon Rizwan,
Thank you for sharing your feedback with us, we are disappointed to hear you remain unhappy with the insurance policy provider. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
⭐⭐⭐⭐⭐ Excellent Experience
⭐⭐⭐⭐⭐ Excellent Experience
I recently purchased a sofa from this store and had a great experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the perfect sofa for my home. Delivery was on time, and the sofa arrived in excellent condition. The quality is fantastic, very comfortable, and exactly as described. I would highly recommend this DFS shop to anyone looking for quality furniture and great customer service
2 juni 2026
Antwoord van DFS Furniture - Crawley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Antwoord van DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Zoe was very helpful and efficient in…
Zoe was very helpful and efficient in helping us to choose the sofa that was right for us.
31 mei 2026
Antwoord van DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Good experience we got more ideas about…
Good experience we got more ideas about the sofa materials. Thank you.
23 mei 2026
Antwoord van DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Hello Neil,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Staff were very helpful and friendly.
17 mei 2026
Antwoord van DFS Furniture - Crawley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Store was very presentable
Store was very presentable. Staff Tom was very helpful with some other staff. Both found solutions we as a family looking for.
I can definitely recommend this store.
16 mei 2026
Antwoord van DFS Furniture - Crawley
Good morning Anil,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Not a positive experience.
Unfortunately I have not had a positive experience with DFS. I ordered the Gilmorton Sofa through the Crawley branch to only receive the incorrect coloured sofa after approximately 3 months. The Branch offered me to keep the incorrect sofa for what I would consider an insulting discount. Not even enough to cover my lost wages taking the day off work for the delivery. However, I eventually received the correct sofa after waiting approximately 5 months for DFS to offer me an embarrassing £50 deduction for the inconvenience. Overall, not happy in the slightest with the time taken and 'thank you for your patience' discount.
4 januari 2026
Antwoord van DFS Furniture - Crawley
Good morning Jake,
Thank you for taking the time to share your review, your feedback is greatly appreciated and we are very sorry for the overall experience you have received with DFS.
I see that a replacement furniture was agreed upon, which follows your consumer rights since only one solution is needed. Because our furniture is handmade to order, there is a lead time for all items, including replacements. You were also offered a £50 goodwill gesture as a kind offer, since the store manager had already provided a solution. We apologise that you are still unhappy and hope the replacement items meet your expectations.
Kind regards,
Lia
DFS Customer Support
Really friendly staff helped made me…
Really friendly staff helped made me understand would definitely recommend very nice young lady, Annie.
14 mei 2026
Antwoord van DFS Furniture - Crawley
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Annie.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.