I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... Toon meer
Bedrijf heeft geantwoord
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Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... Toon meer
Bedrijf heeft geantwoord
Very friendly staff and very helpful. Have previously bought a sofa from here and decided to purchase another one as great experience before. Zoe Chichester sold me my sofa and found her very friend... Toon meer
Bedrijf heeft geantwoord
We were struggling to decide on a sofa, Paula was very helpful with their input. Very friendly staff who are happy to help and guide on the process of choosing a sofa and ordering.
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
76/77 Station Way, RH10 1FP, Crawley, Verenigd Koninkrijk
- 0333 999 9511
4,9
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was made to feel welcome and no…
Was made to feel welcome and no pressure to purchase. Tom served us who was very helpful and knowledgeable and helped us work out what was right for us .
23 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very professional and friendly
The whole process of my purchase was very easy from start to finish and well explained by the DFS assistant Ms Chichester,she was very professional and friendly.
21 juni 2026
Antwoord van DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
19 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Annie has been a gem right from the…
Annie has been a gem right from the enquiry through to the ordering stage. Very knowledgeable, efficient and friendly. Now looking forward to receiving my new sofa.
Thanks Annie
13 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff helpful,informative and polite
8 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
When you buy the something from the…
When you buy the something from the DFS, make sure did not buy the insurance because they make the money they did not cover anything
3 juni 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Crawley
Good afternoon Rizwan,
Thank you for sharing your feedback with us, we are disappointed to hear you remain unhappy with the insurance policy provider. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
⭐⭐⭐⭐⭐ Excellent Experience
⭐⭐⭐⭐⭐ Excellent Experience
I recently purchased a sofa from this store and had a great experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the perfect sofa for my home. Delivery was on time, and the sofa arrived in excellent condition. The quality is fantastic, very comfortable, and exactly as described. I would highly recommend this DFS shop to anyone looking for quality furniture and great customer service
2 juni 2026
Antwoord van DFS Furniture - Crawley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Antwoord van DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Zoe was very helpful and efficient in…
Zoe was very helpful and efficient in helping us to choose the sofa that was right for us.
31 mei 2026
Antwoord van DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Good experience we got more ideas about…
Good experience we got more ideas about the sofa materials. Thank you.
23 mei 2026
Antwoord van DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Hello Neil,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Staff were very helpful and friendly.
17 mei 2026
Antwoord van DFS Furniture - Crawley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Store was very presentable
Store was very presentable. Staff Tom was very helpful with some other staff. Both found solutions we as a family looking for.
I can definitely recommend this store.
16 mei 2026
Antwoord van DFS Furniture - Crawley
Good morning Anil,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Not a positive experience.
Unfortunately I have not had a positive experience with DFS. I ordered the Gilmorton Sofa through the Crawley branch to only receive the incorrect coloured sofa after approximately 3 months. The Branch offered me to keep the incorrect sofa for what I would consider an insulting discount. Not even enough to cover my lost wages taking the day off work for the delivery. However, I eventually received the correct sofa after waiting approximately 5 months for DFS to offer me an embarrassing £50 deduction for the inconvenience. Overall, not happy in the slightest with the time taken and 'thank you for your patience' discount.
4 januari 2026
Antwoord van DFS Furniture - Crawley
Good morning Jake,
Thank you for taking the time to share your review, your feedback is greatly appreciated and we are very sorry for the overall experience you have received with DFS.
I see that a replacement furniture was agreed upon, which follows your consumer rights since only one solution is needed. Because our furniture is handmade to order, there is a lead time for all items, including replacements. You were also offered a £50 goodwill gesture as a kind offer, since the store manager had already provided a solution. We apologise that you are still unhappy and hope the replacement items meet your expectations.
Kind regards,
Lia
DFS Customer Support
Really friendly staff helped made me…
Really friendly staff helped made me understand would definitely recommend very nice young lady, Annie.
14 mei 2026
Antwoord van DFS Furniture - Crawley
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Annie.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
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