I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... Toon meer
Bedrijf heeft geantwoord
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Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... Toon meer
Bedrijf heeft geantwoord
Very friendly staff and very helpful. Have previously bought a sofa from here and decided to purchase another one as great experience before. Zoe Chichester sold me my sofa and found her very friend... Toon meer
Bedrijf heeft geantwoord
We were struggling to decide on a sofa, Paula was very helpful with their input. Very friendly staff who are happy to help and guide on the process of choosing a sofa and ordering.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
76/77 Station Way, RH10 1FP, Crawley, Verenigd Koninkrijk
- 0333 999 9511
4,9
Uitstekend
1K reviews
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The lady was very helpful very kind…
The lady was very helpful very kind answered all my questions
2 maart 2026
Antwoord van DFS Furniture - Crawley
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
The young lady that took us through the…
The young lady that took us through the order was very polite and explained everything well, she answered all our questions with good knowledge
1 maart 2026
Antwoord van DFS Furniture - Crawley
Good afternoon Vee,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Service provided at DFS Crawley
Member of staff at DFS Crawley was very helpful. Knowledgeable on the products available and explained things in detail to ,which put my mind at rest. Truly gave a 5 star service.
28 februari 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Lorraine A
DFS Central Customer Support
Very helpful member of staff
Member of staff was very helpful. Explained the terms and conditions of my purchase. She was very polite and explained the options available to me which put my mind at rest. A real pleasure to do business with. Truly a 5 star service.
28 februari 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Knowledge and Helpfulness
Helpfulness, friendliness and knowledge of product and care.
24 februari 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
My experience at DFS Crawley was very…positive
My experience at DFS Crawley was very positive. The sales person Paula was very professional and polite. She had a very good knowledge of the product I wanted and gave some good advice on maintaining my new purchase. I would have no problem recommending DFS and Paula.
22 februari 2026
Antwoord van DFS Furniture - Crawley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Paula met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Crawley, a pleasure.
The trip to DFS Crawley was painless. We had in mind a corner sofa and Tom made it very easy to understand the durability, size differences and fabrics that would suit our needs.
Thank you Tom for your help. Can not wait to get the set in 2 weeks ( express delivery pack).
22 februari 2026
Antwoord van DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tom.
Kind Regards,
Jordan
DFS Customer Support
Amazing
Amazing! We went in 30 minutes before close, but the staff were still so attentive and talked us through the process of ordering a sofa! Very quick and efficient and I left with all information I needed.
22 februari 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
the customer service was great
the customer service was great. she thoroughly explained everything we need and not sure about. it made us want to purchase the item straight away.
22 februari 2026
Antwoord van DFS Furniture - Crawley
We appreciate you taking the time to leave us this great review! We are so glad to hear that you had a positive experience and helpful assistance.
Kind Regards,
Vanessa
DFS Customer Support
Be prepared to wait
It was okay, shame the assistant had to keep going off to check other people’s orders. Could have been a lot quicker
22 februari 2026
Antwoord van DFS Furniture - Crawley
Good afternoon John,
We really appreciate your kind review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Fabulous experience
Derryn was amazing, so helpful. There was no pressure to buy and wrote all details down for me to take away. This enabled me to ensure I bought the most suitable sofas. I returned and Derryn was available to go through the buying process and make it easy.
19 februari 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Good morning Trudy,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great staff no pressure to buy
2 februari 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Colleague who helped us was amazing
Colleague who helped us was amazing, really knew his stuff and very friendly.
1 februari 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Quick and professional service
Quick and professional service, with a personal touch. Went out of their way to resolve a query.
27 januari 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Our sales Lady Annie was amazing
Our sales Lady Annie was amazing, didn't rush us, explained EVERYTHING so clearly and took the time to listen, she wasn't there to just get a sale, she was there to ensure we got what we needed. She was so good we ended up buying two sofas.
24 januari 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience purchasing our new…
Great experience purchasing our new sofa, the lady who served us was very polite and knowledgable when asking questions
24 januari 2026
Antwoord van DFS Furniture - Crawley
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Would recommend
First time I’ve brought a sofa from DFS. Did some research online and decided to visit the showroom.
I was very impressed by the service we received, discussed options and it wasn’t a hard sell.
10 januari 2026
Antwoord van DFS Furniture - Crawley
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Had a lovely chap Tom who helped us…
Had a lovely chap Tom who helped us with the purchase of our sofa. He was great to talk to and was an overall smooth purchase.
22 januari 2026
Antwoord van DFS Furniture - Crawley
Good Afternoon Samantha,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Good afternoon Kim,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
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