I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Derby DFS and we spoke to Tasinah who was very nice. She sorted us out nicely with our new sofa for delivery in about a week. This to replace a previous DFS sofa from 2017 but the one we have ordered... Toon meer
Bedrijf heeft geantwoord
Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... Toon meer
Bedrijf heeft geantwoord
We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Mansfield Road, Meteor Centre, DE21 4SY, Derby, Verenigd Koninkrijk
- 0333 999 9818
4,9
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Tasinah, Coffee and Comfort…
Tasinah made our experience comfortable and relaxed. We attended with our 5 year old so you can imagine keeping her entertained whilst picking our sofa was difficult! All our questions were answered, and at no time did we feel rushed or pressured. Thanks for the help. PS… decent coffee as well. 👍🏻
20 juni 2026
Antwoord van DFS Furniture - Derby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Tasinah was a huge help when choosing…
Tasinah was a huge help when choosing our new sofa, she went above and beyond with us but also our 5 year old daughter. She made such an effort would recommend her 100 times over. If you need anything at all from dfs then ask for Tasinah
20 juni 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The service i received buying my sofa…
The service i received buying my sofa was fantastic. I'm very pleased and can't wait to receive my sofa.
13 juni 2026
Antwoord van DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We didn't feel under pressure to buy…
We didn't feel under pressure to buy and we was informed of the product in a detailed way
This enabled us to make the decision to buy the furniture
The person who served me and my husband was called Suni and her customer service was really good
Overall my experience was excellent and I'm looking forward to my new furniture
19 juni 2026
Antwoord van DFS Furniture - Derby
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Nicky was lovely & sorted exactly what…
Nicky was lovely & sorted exactly what I wanted happily
18 juni 2026
Antwoord van DFS Furniture - Derby
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Derby
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Friendly staff helped me with the…
Friendly staff helped me with the choice of sofas and the combinatipn I wanted for the sofas i chose.
9 juni 2026
Antwoord van DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Derby
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Customer Service in the shop
Customer Service in the shop. Wayne was particularly helpful and thorough in detailing the product being purchased and it's up-keep once delivered. He was patient when i asked questions and seemed to want to fully inform customer of details. Process was easy and didn't feel pressured as some sales people can be a little full on.
15 juni 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
It was so nice from start to finish
It was so nice from start to finish. We just went in to look around and ended up shopping 😭😂🤷🏼 It was a fantastic and very helpful service so definitely will go back but first I need to save up again😂😂🤷🏼
14 juni 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Derby
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nicola was very helpful and very polite…
Nicola was very helpful and very polite
She made us comfortable and relaxed
We’ve used DFS before and also as our family as we’ve always had great service from your store would recommend any one to go there.
Thanking you very much
Mr Keith Carr
14 juni 2026
Antwoord van DFS Furniture - Derby
Hello Keith,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Nicola.
Kind regards,
Lia
DFS Customer Support
Very good service and was extremely…
Very good service and was extremely helpful & friendly.
13 juni 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Competent
Competent, friendly and knowledgeable staff member Amy, the sofa was exactly what we were looking for.
13 juni 2026
Antwoord van DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Friendly, Helpful sales assistants
Friendly, helpful sales assistants especially Tassina and Nicky
13 juni 2026
Antwoord van DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great experience
Extremely helpful, knowlegeable,, made us feel at ease, helped pick a suite to meet our needs and budget
13 juni 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service & knowledgeable staff,
Great service & knowledgeable staff,
Everything explained.
12 juni 2026
Antwoord van DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Incredible staff
Amy was brilliant with helping us pick out a sofa. The whole experience from start to finish was easy, efficient and very pleasant.
12 juni 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Quick service and respondibe
11 juni 2026
Antwoord van DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The lady that served us was so helpful…
The lady that served us was so helpful I was allowed to take a swatch colour that made it so much easier to match up
11 juni 2026
Antwoord van DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.