Aliyah was superb, such knowledge , friendly approach and lovely girl, a credit to you at dfs, do not discount Sam or Ben at merryhill center, we went back the day after we saw what we wanted and Ben... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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Lees wat reviewers zeggen
Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... Toon meer
Bedrijf heeft geantwoord
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... Toon meer
Bedrijf heeft geantwoord
Extremely helpful sales assistant, Ailyah, told her what I was looking for, the configuration I was after and she showed me the perfect sofas, ordered on the spot! Fantastic service, can’t wait for de... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, Verenigd Koninkrijk
- 0333 999 9844
4,9
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I recently bought sofas from DFS…
recently bought sofas from DFS Furniture in Dudley and I am very happy with the overall experience. The staff were friendly and professional. My salesman explained everything clearly and was very patient with me. He even offered me a good discount which made me even happier.
The customer service was excellent and they handled everything smoothly. I would definitely recommend them and visit again. Thank you!
14 juli 2026
Antwoord van DFS Furniture - Dudley
Hello Ahmed,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Helpful
Helpful, personable staff, sam and sham informed us of all our choices and made buying a suite very enjoyable.
The merry hill store staff, in particular Matt, Sam and sham have been helpful, personable, friendly and knowledgeable in all our dealings with them.
11 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Top notch service from start to finish
From the first day that we meet Matt we found that he actively listened to our needs and requirements and solved any problems that arose quickly and efficiently. His product knowledge we found helped us to finalise on our decision, he troubleshoot problems we cane across amd provided tailored recommendations for our needs. The interaction was friendly and no pressure put onto us to make a sale. It was such a pleasure to have dealt with Matt and hope that on our next purchase that we would be lucky to have him deal with our next buy.
9 juli 2026
Antwoord van DFS Furniture - Dudley
Hello Sarah,
We're really grateful you shared this amazing 5* review. We are glad to hear that Matt helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Helpful and friendly staff
Helpful and friendly staff.
Matt explained everything really well and went above and beyond to get us the furniture we wanted.
7 juli 2026
Antwoord van DFS Furniture - Dudley
Hello Graham,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Went to another store at digbeth to buy…
Went to another store at digbeth to buy could not find anything went to merry hill and had no problems buying a new sofa made easier to buy with great help from assistant .No problem at all.
6 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Ben was very very helpful.Im a…
Ben was very very helpful.Im a pensioner and he was very patient with me, answering all my questions.He explained everything to me and my wife.
By the way thought your showroom was really nice.
6 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Max was unbelievable helpful thankyou .
6 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Was able to walk the store without…
Was able to walk the store without being pestered by sales assistants until I was ready whereby Mat was very helpful, professional, listened to what was required and advised accordingly.
6 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Tony
Tony was very polite, he was very knowledgeable about my new sofa. He wasn't just a sales assistant he spoke to me like a friend. Thankyou
5 juli 2026
Antwoord van DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tony.
Kind Regards,
Jordan
DFS Customer Support
There was no one coming around pressure…
There was no one coming around pressure us to buy today. The staff asked if you need anything just ask.when we chose a couple of sofa’s, the assistant was very helpful and friendly no pressure you got to pay today or the discount or offers are gone .Very polite Thank you
27 juni 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
It was brillant
3 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
A big thumbs up to Matt at Dudley
A big thumbs up to Matt at Dudley, who made purchasing our new sofa an easy and pleasurable experience! We found him to be affable and knowledgeable. He answered any of our queries and freely informed us about the different choices but without any pressure. Many thanks for today.
4 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Matt made my purchase easy and straightforward, I’m very happy with the service provided.
4 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for sharing your 5 star review with us.
Kind regards,
Holly M
DFS Customer Support
Very good customer service
Very good customer service. I have been served by Tony , been great, he knows his job
3 juli 2026
Antwoord van DFS Furniture - Dudley
Hello Max,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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