Aliyah was superb, such knowledge , friendly approach and lovely girl, a credit to you at dfs, do not discount Sam or Ben at merryhill center, we went back the day after we saw what we wanted and Ben... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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Lees wat reviewers zeggen
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... Toon meer
Bedrijf heeft geantwoord
Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... Toon meer
Bedrijf heeft geantwoord
Extremely helpful sales assistant, Ailyah, told her what I was looking for, the configuration I was after and she showed me the perfect sofas, ordered on the spot! Fantastic service, can’t wait for de... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, Verenigd Koninkrijk
- 0333 999 9844
4,9
Uitstekend
4K reviews
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Great experience
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we answered, the assistant wasn’t trying to force a sale or push us like many others can be I would use her name but unfortunately I didn’t quite catch it. Overall it was a good experience.
Thank you.
26 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Concise clear no time wasting clear…
Concise clear no time wasting clear response to questions
26 juli 2026
Antwoord van DFS Furniture - Dudley
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Ecellent customer service
Excellent customer service from shami, he went above and beyond
26 juli 2026
Antwoord van DFS Furniture - Dudley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Steff was great to deal with We had a good experience with Steff…
We had a good experience with Steff looking after us, lovely girl very personable. We were helped to make the order and she explained all our options so we could make an informed choice. So we placed the order and now we await these new items
24 juli 2026
Antwoord van DFS Furniture - Dudley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Steff met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Aaliyah was superb
Aaliyah was superb, she was so helpful and friendly. She went all the way to get us all the best deals. Go to Dfs Dudley and ask for Aaliyah. She will provide best customer service tailored to your choice and budget.
25 juli 2026
Antwoord van DFS Furniture - Dudley
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aaliyah.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Dudley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Matt was very thorough when explaining…
Matt was very thorough when explaining everything from our 1st visit to our visit today to place our order. He went though everything and explained it very well and asked us if we were happy with everything he had told us. Very professional and knowledgeable would highly recommend
24 juli 2026
Antwoord van DFS Furniture - Dudley
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful and lovely staff
Experience was quick, efficient and helpful. Lovely staff very friendly!
23 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer service was fantastic I…
Customer service was fantastic I received today, lady was very helpful and attentive would recommend going here for a sofa top customer service and customer satisfaction form the lady who served me forgot her name she had Chanel glasses and curly hair .she is great :)
22 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We've purchased numerous sette's from…
We've purchased numerous sette's from DFS over the years..... the reason is, we've always experienced great customer service
20 juli 2026
Antwoord van DFS Furniture - Dudley
Hello Jeff,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Tony was great
Tony was great, very personable and informative, customer service was great, didn't feel pressured into making a purchase and he listened to what I needed.
19 juli 2026
Antwoord van DFS Furniture - Dudley
Good Afternoon,
We are really happy that Tony met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
First Time Visit
Visited DFS for the first time to purchase a new sofa - it took x3 visits to make a final decision
All staff members we interacted with were friendly & helpful
In particular, Aaliyah who we completed our purchase with was amazing.
She explained everything clearly, made sure we understood the lead time for delivery and also was completely clear on expectations if we should need to claim on the additional cover we purchased for damage etc.
A credit to the DFS team
12 juli 2026
Antwoord van DFS Furniture - Dudley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aaliyah.
Kind Regards,
Jordan
DFS Customer Support
Fabulous- 5 Star service from Aaliyah
Fabulous- 5 Star service from Aaliyah, So helpful and professional- A credit to DFS - Highly recommend.
19 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Lovely sales person
Lovely sales person, easy to deal with and he informed us of all the options you have to offer.
19 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The sales person was great
The sales person was great! Informative but not too pushy ( Aaliyah)
18 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Big shout out to Tony for great help.
17 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very nice person did not push things…
Very nice person did not push things nice quality furniture 👌
17 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Friendly service but left good time and…
Friendly service but left good time and space to have a good look around and find what we liked.
14 juli 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
I recently bought sofas from DFS…
recently bought sofas from DFS Furniture in Dudley and I am very happy with the overall experience. The staff were friendly and professional. My salesman explained everything clearly and was very patient with me. He even offered me a good discount which made me even happier.
The customer service was excellent and they handled everything smoothly. I would definitely recommend them and visit again. Thank you!
14 juli 2026
Antwoord van DFS Furniture - Dudley
Hello Ahmed,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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