Great customer service, didn’t feel pressured at all, everything was explained very clearly, pricing broken down really well, did buy extra stuff I didn’t realise I needed but glad that I have. James... Toon meer
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I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... Toon meer
Bedrijf heeft geantwoord
This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... Toon meer
Bedrijf heeft geantwoord
After visiting the Eastbourne store which was very busy we were quickly observed and where served by Gary who was very efficient and placed our order with ease
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Broadwater Way, BN22 9PW, Eastbourne, Verenigd Koninkrijk
- 0333 999 9842
4,9
Uitstekend
5K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Emma was very helpful and very…
Emma was very helpful and very empathetic to my needs to assist me in my purchase
Thank you
20 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The thing I like was the fact we could…
The thing I like was the fact we could browse uninterrupted at the many sofas without being pressured the staff was always visible if we needed assistance or a question answered this made it a much better experience and when we were ready to engage in a purchase the staff member was very friendly and the whole process went off very smoothly
19 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Really good customer service
Really good initial conversations with Gary then when we returned and he wasn't on duty, Tracey really did a super job of talking with us and explaining everything. Great customer service.
14 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello Gail,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS
Great experience at DFS Eastbourne over the last week. I visited several times and each time the staff were friendly, helpful, patient… never pushy. Their knowledge of the products was reassuring. They were happy to highlight potential downsides to specific sofa choices based on my lifestyle info I told them.
Very pleased with my experience.
20 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Great customer service
12 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We have been today & brought a new sofa…
We have been today & brought a new sofa Tracey dealt with us & she was amazing she answered all our questions & she explained everything to us impeccable service
19 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good service
Good service . Friendly. Just a bit too pushy on selling after care. Trying to sell something I didn’t want. Nearly walked out.
12 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Sale
No, pressure.
Answerd all question put foward, with an honest reply.
Gave me time to think it over, with no constant rush to get a sale..
Just don't like the delivery charge added as an extra... as it is not an extra in my mind, when there is no other option that can be taken.
Just add the price to it with free delivery.
19 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
5 Stars for Tracey and DFS
I couldn’t have asked for better service at DFS, and that’s down to Tracey.
She listened to what I actually needed, showed me options that genuinely suited my space and budget. She was patient with all my questions about fabric and delivery, honest with her answers, and she kept me updated exactly when she said she would.
Made the whole thing easy. Thank you, Tracey — a real credit to DFS.
19 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
A very engaging sales lady
A very engaging sales lady who didn't try to oversell the product but gave us confidence in the purchase.
18 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
DFS Eastbourne
We brought a new sofa today from the DFS in Eastbourne. It was just so easy, the staff were brilliant. So helpful and informative. Gary guided us through every step of the way explaining the different styles and help us choose the configuration that suited us best. Explained everything we needed to know. It was great. Would definitely recommend and use again without thinking twice.
18 juli 2026
Antwoord van DFS Furniture - Eastbourne
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service
Excellent customer service . Emma answered all our questions and more besides . Was helpful and cheerful through out . The store layout was very thoughtfully laid out making it is to select our item .
18 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Plenty of choice,Matt helpful and…
Plenty of choice,Matt helpful and entusiastic. Lots of deals to be had as well as interest free credit.
10 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
I was very Impressed By the Lady who…
I was very Impressed By the Lady who dealt with us Tracy was superb went through every thing with me very Knowledgable But not pushy I am absolutely Delighted with my choice Many Thanks
15 juli 2026
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Excellent service from Gary at DFS…
Excellent service from Gary at DFS Eastbourne branch. He made it very painless. Everything was explained regarding the sofa and delivery
10/10 thank you
13 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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