When we went to the store this morning we looked around for a bit before speaking with Emi a customer servicerepresentative in the store. She was very helpful and quite knowledgeable about the prod... Toon meer
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Lees wat reviewers zeggen
We’ve just picked up our new recliner set and couldn’t be happier with the whole experience ⭐️⭐️⭐️⭐️⭐️ A huge thank you to Ice, our sales consultant, who was absolutely fantastic from s... Toon meer
Bedrijf heeft geantwoord
I visited DFS along the A10 twice, first to look at the choices available and second to make a purchase, both times we were assisted by Molly who was friendly, knowledgable and not pushy. She thorough... Toon meer
Bedrijf heeft geantwoord
Excellent service provided at this branch from Lisa. She answered all of our questions and went through everything to make sure we were happy with the selection. The branch has a large range of sofas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Great Cambridge Road, EN1 1UJ, London, Verenigd Koninkrijk
- 0333 999 9783
4,9
Uitstekend
7K reviews
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Antwoord van DFS Furniture - Enfield
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Ritchie made our experience of choosing…
Ritchie made our experience of choosing a sofa for my daughters and her partners first home the easiest, he was friendly, informative and very helpful with sizes, prices, material and colour options
7 juni 2026
Antwoord van DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
I was very pleased the way I was…
I was very pleased the way I was treated by a lady called May very friendly and helpful
6 juni 2026
Antwoord van DFS Furniture - Enfield
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful nothing was too much for…
Very helpful nothing was too much for him. Showed me everything that I was interested in and let me sit down and relax. Even made me a nice cup of coffee. Went through everything with me.
6 juni 2026
Antwoord van DFS Furniture - Enfield
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful and friendly sales advisor
6 juni 2026
Antwoord van DFS Furniture - Enfield
Hello Cassi,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great experience because I got the…
Great experience because I got the seeing all the different range of sofa and got good feedback on each of sofa. This gave me the decision to choose the right sofa at the end of my visit
5 juni 2026
Antwoord van DFS Furniture - Enfield
Hello Patricia,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Enfield
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Customer service
I went to dfs to look for a family size sofa and I found one that I liked. The lady that help me was so funny, helpful and patient. She never force me into buying extra that others do and made sure I was happy with sofa.
4 juni 2026
Antwoord van DFS Furniture - Enfield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Iqbal is the main man
Iqbal is the main man. He listened to what we needed and made the perfect recommendation. We ended up buying 2 sofas there and then.
4 juni 2026
Antwoord van DFS Furniture - Enfield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great choice of furniture
Great choice of furniture
Staff were very helpful and informative
3 juni 2026
Antwoord van DFS Furniture - Enfield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Enfield
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Excellent customer service.
23 mei 2026
Antwoord van DFS Furniture - Enfield
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Order and sales no issues
24 mei 2026
Antwoord van DFS Furniture - Enfield
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Major safety hazard & total silence after flawless sales
Five stars for the DFS Enfield showroom team, but zero stars for customer care.
The first part of our delivery arrived with a major defect: a footstool with an unattached top and ~30 exposed nails. This is a serious hazard in a house with three young daughters. I called DFS on Wednesday, but because it was dispatched by a third party, I was fobbed off with a promise of a callback. It is now Sunday - total silence.
It is incredibly disappointing to go from such a premium in-store experience to being left in limbo with a dangerous product. With our main sofa arriving in a few weeks, this total lack of accountability leaves us feeling incredibly anxious about what's to come.
DFS, you need to rectify this immediately.
17 mei 2026
Antwoord van DFS Furniture - Enfield
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
I had an amazing experience at DFS…
I had an amazing experience at DFS Enfield thanks to the Aysel who helped me and my family. Aysel was friendly, patient, and extremely knowledgeable, taking the time to understand exactly what I was looking for without ever making me feel pressured. She explained all the options clearly, answered every question with confidence, and made the whole process smooth and enjoyable.
Her customer service was outstanding from start to finish, and they really went the extra mile to make sure I was happy with my choice. It’s rare to receive such genuine, helpful service, and I would definitely recommend DFS Enfield because of this excellent experience. Thank you for making sofa shopping so easy and stress-free!
30 mei 2026
Antwoord van DFS Furniture - Enfield
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Aysel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fantastic
Great experience, very welcomed very helpful and polite colleague safe who helped us with everything
30 mei 2026
Antwoord van DFS Furniture - Enfield
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Was great to meet your sales team they…
Was great to meet your sales team they were so friendly and helpful
23 mei 2026
Antwoord van DFS Furniture - Enfield
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
We had an excellent experience at DFS…
We had an excellent experience at DFS today, thanks to Lisa. From the moment we walked in, she was friendly, professional, and incredibly knowledgeable. She took the time to understand exactly what we were looking for, answered all of our questions patiently, and provided helpful advice without being pushy.
Lisa made the whole process smooth and enjoyable, and her outstanding customer service really stood out. She is a credit to DFS and went above and beyond to ensure we found the perfect sofa. We couldn't be happier with our purchase and would highly recommend asking for Lisa if you visit DFS Enfield.
Thank you, Lisa, for such a fantastic shopping experience!
30 mei 2026
Antwoord van DFS Furniture - Enfield
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lisa.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Enfield
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Non-intrusive and extremely helful servicepful very…
The experience in the store was very positive. We were able to walk around the store freely without being 'harrassed' by staff. When we needed help we got it from a staff member who; was pleasant, knowledgeable and extremely helpful.
29 mei 2026
Antwoord van DFS Furniture - Enfield
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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