Really good experience visiting dfs today, the lady that helped us Louise was fantastic and took time to talk us through everything. We didn't feel rushed, and felt all our questions were answered.
Bedrijf heeft geantwoord
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A very good range of furniture and a well laid out store Heather was an excellent sales representative who knew her stock and helped with the options and choices available We would highly recomme... Toon meer
Bedrijf heeft geantwoord
Very pleased with our visit,staff were great especially Curtis, wife came away extremely happy even treated her to the cleaning pack for it 😂 Win Win.
Bedrijf heeft geantwoord
Kurt from Exeter DFS was brilliant at helping us purchase our new sofa. He was approachable & could answer all are questions. 10/10 service! Thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, Verenigd Koninkrijk
- 0333 999 9816
4,9
Uitstekend
4K reviews
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Brought a 3.6k sofa here
Brought a 3.6k sofa here, initial customer service was pretty good. The sofa isn’t one year old. So far stitching has come away in various places, main chair squeaks and creeks like a pirate ship and now one of the motor has gone. Completely unfit for purpose sofa. Been waiting for 3 months for a repair to be told the motor is made to order and it’ll take 4 months 😂. Now they are refusing a refund. Don’t spend Your money here, wish we went back to Oak furniture land instead of these jokers who have their sofas made in the Middle East.
9 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Exeter
Hello Damian,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. If this cannot be achieved we will order service parts and come back to replace the faulty component.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
We had a good experience at DFS Exeter
We had a good experience at DFS Exeter. The staff were friendly and happy to answer any questions without being pushy. They took the time to help us find what we were looking for and explained the options .Really good customer service
7 juli 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly, helpful, knowledgeable staff
Friendly, helpful, knowledgeable staff. Easy to deal with giving you confidence in your purchase.
8 juli 2026
Antwoord van DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful consultant friendly and…
Very helpful consultant friendly and informative
8 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Exeter
Hello Marion,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Heather was very helpful and kind
Heather was very helpful and kind. She went through the whole process with me and ensured I was happy. She was informative and made sure I understood everything.
7 juli 2026
Antwoord van DFS Furniture - Exeter
Hello Bryony,
We are really grateful for your kind words and for sharing your experience in our store with Heather. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The sale person no pressure clear info
The sale person no pressure clear info. I knew what I wanted and they provided me the service.
30 juni 2026
Antwoord van DFS Furniture - Exeter
Hello Denis,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We visited your Exeter store and Curtis…
We visited your Exeter store and Curtis was amazing - so helpful and knowledgeable.
We give him a 10/10 score !
6 juli 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Professional and efficient service
Professional and efficient service. Mark, the salesperson, was clear and precise and made everything clear in advance.
5 juli 2026
Antwoord van DFS Furniture - Exeter
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mark.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Fast selection/order put through and…
Fast selection/order put through and good customer service
4 juli 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Highly recommended
Marcus was extremely friendly, helpful and professional, as was his colleague whom we met briefly. He was able to provide full information about the product and extras we could have without being ‘pushy’. He also allowed us to borrow the fabric swatches so that we could go to the carpet store nearby to choose a carpet to match our choice of sofa before we made the purchase.
There were plenty of options/styles/colours of sofas to choose from and the showroom was laid out well.
Overall a great experience and we left extremely happy with our choice. Would definitely recommend this store.
4 juli 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Great experience
We had the full attention of the extremely knowledgeable sales assistant Jane who was wonderful.
She made it a truly pleasant shopping experience. We would not hesitate to recommend her.
1 juli 2026
Antwoord van DFS Furniture - Exeter
Hello Barry,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
The staff at the Exeter store were all…super helpful.
The staff at the Exeter store were all helpful and took the time to assess my needs before showing me a range of compact sofas.
1 juli 2026
Antwoord van DFS Furniture - Exeter
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful man
Very helpful man. Helped me make up my mind on colour and material of sofa and found a rug for me too. Thanks
1 juli 2026
Antwoord van DFS Furniture - Exeter
Hello Juliet,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We had a great experience shopping at…
We had a great experience shopping at DFS, the staff were attentive but not pushy and allowed us to wander around and try out sofas at our own leisure, only popping by occasionally to give any more information should we need/want it. We ended up coming back to order a sofa which was a very reasonable price for the quality/size. The process too was extremely easy and again, we were well informed during that process. Even during any upsells in the checkout process, it never felt pushy, only informative. We would absolutely recommend and shop here again if we needed to.
29 juni 2026
Antwoord van DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Exeter
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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