DFS Furniture - Farnborough Reviews 

Great team effort who where all really helpful and professional. Would highly recommend.

Knowledgeable, friendly and most of all helpful

Excellent experience buying our first couch. Having never bought a house John who helped us at the DFS in Farnborough took the time to explain our options and really made us feel comfortable choosing DFS. Overall very happy with our choice

Competent, professional and very pleasant.

Very helpful and pleasant sales women,everything explained and doubled checked.

Sonia, at DFS Farnborough, was very welcoming. She was polite and allowed us to view sofas in our own time. She checked in a few times and was on hand to answer questions. She was very polite and helped us with the purchase. Overall a nice and relaxed visit and purchase. I would definitely recommend both this store and Sonia if you are looking to buy a sofa.

The lady who seved us was lovely and very helpful made the whole experiance effortless

I wanted to share the exceptional experience my partner, my dad, and I had at your store over the weekend of 6th–7th June.
We visited on Saturday to test a shortlisted sofa, and Billy greeted us with fantastic assistance, clearly explaining the features without any pressure. We returned on Sunday to purchase, and even though Billy was busy with another customer, he politely acknowledged us without interrupting his service. Shortly after, the store manager proactively approached us to let us know Billy would be right with us.
This "customer-first" approach is incredibly rare these days. Retail staff can often be pushy or intrusive, but the team here got the balance perfectly right. When Billy joined us, he guided us through the entire buying process step-by-step with immense patience, professionalism, and a calm, respectful manner.
Thank you to Billy and the management team for making this such a pleasant, stress-free buying experience. They are a credit to DFS!

Ben the advisor at Farnborough was absolutely brilliant 🤩 he helped us to make sure we were well informed about our recent purchase. He was extremely knowledgeable, supportive and helpful. He gets a highly recommended and professional rating really good 6 stars ✨ Thank you so much…

Billy was incredibly helpful and despite me changing my mind constantly, never lost patience with me. The process of ordering was quick and easy.

As a follow on to this, unfortunately head office have been less than helpful. It seems they are in direct competition with the stores and are only willing to give good customer service if you order directly through them.

Very helpful and friendly everything was explained properly excellent service.

Service was amazing!!
From the moment I stepped in, from the moment I left!
Thank you to Billy, absolute amazing member of staff.

Very helpful made the whole experience easy with no problems.

We have been in a few times to DFS mainly for other people but this time was for us and the staff were really helpful, respectful and not pushy. We were able to look around the store at our own pace and didn’t feel like we was being watched or followed.
We dealt with Billy on this occasion as he greeted us when we first came in. He was so professional, relatable and really helpful throughout. Made spending a lot of money really easy and quick (surprisingly pain free too).
Excited to receive my sofa in a few months.

The serviced I received in store was fantastic

Helpful and informative

Very good experience with a really nice salesman. He was patient with us changing our minds and took his time to help us.

Excellent customer services

Everyone was very helpful and patient. No one was pushy and the complementary hot chocolates were great.