DFS Furniture - Hanley Reviews 

Beth helped us choose the right sofa for our needs. She was very thorough. Listened to our concerns and explained in great detail the whole buying process and delivery options etc

Sales lady was very good, not pushy and we did a deal quickly. That's how I like to do business,person to person//TO

Before visiting DFS, we looked around several furniture showrooms, but none of them met our expectation and excellent customer service we received at DFS. From the moment we walked in, we felt welcome and well looked after.

Linzi was incredibly friendly, patient, and professional throughout the entire process. She took the time to understand our needs and helped us choose the perfect sofa and other furniture for our home. She explained everything clearly, including the available options, the ordering process, and how to care for and maintain our furniture. She never rushed us and gave us plenty of time to make the right decision.
Even during the billing process, she was kind, helpful, and made everything smooth and stress-free.
We are extremely happy with our purchase and would highly recommend DFS, especially Linzi, to anyone looking for outstanding customer service and quality furniture.

Ross was very knowledgeable and helped my mum understand her options. Staff were all very pleasant and not pushy. In the end mum has bought a really nice sofa which I think she'll be pleased with.

It was okay, i was not hassled, I was left to do my own thing.

Despite dealing with computer problems, Ross was very helpful. Explained everything in detail and made parting with money a pleasant experience
Excellent service thank you.

Everybody there was very warm and welcoming.
Very easy to sort out everything

Kelly made the ordering of the furniture very easy and explained everything very well

Very friendly staff attended to us helped us pick the right chair customer service was very good.

Excellent service from the lady who attended us
Very helpful and useful information given
No problems at all
Looking forward to having our furniture delivered

We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store nearby, couldn't find anything suitable & returned.. purchased the one we liked in a different colour than the one on display. Very happy with our choice & look forward to delivery.

Great customer service

Kelly was really helpful and polite. She asked us about any extras we needed.

The information provided by Chrissie about the sofa we were looking at purchasing

Welcoming and friendly knowledgable but not too pushy
We bought a sofa and chair

The sales rep was very helpful and kind
Nothing was too much trouble for him.

Very friendly and knowledgeable salesman, who answered all our questions, and helped us make a decision…

I was greeted politely at the door and made aware that I was able to ask for assistance. The salesman was always close to hand and as soon as I had question he was genuinely happy to help! I was able to browse freely with no pressure. There were not too many salespeople jumping on me, and making cringey smalltalk which I hate. The sale was quick, clear and job done. I felt like a valued customer. I had sofas 14 years ago from here and they were great quality!! I would not hesitate to go back. I would seek out the same salesman if possible.....the right balance of chatty and genuine but not overfriendly.

Not pressured whilst in store, we were only browsing to start with but we then saw a sofa we really liked and John looked after us from start to finish, extremely knowledgeable about sofa and protective products.

The sales person was professional and advised us how to order the furniture online if we decided to order it, to save returning which was perfect.