Talked me through the whole process. Explained the differences between manual/power/power assist. Didn't push me to buy anything else. Provided drinks while we waited, excellent customer service. Expl... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bethany provided me with all the information needed to make a suitable purchase. Lovely range available but once Bethany knew what we were looking for she was able to guide us in the right direction t... Toon meer
Bedrijf heeft geantwoord
I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was... Toon meer
Bedrijf heeft geantwoord
Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Cobridge Road, ST1 5LG, Stoke-on-Trent, Verenigd Koninkrijk
- 0333 999 9747
4,9
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ross was excellent very helpful and…
Ross was excellent very helpful and professional a lovely man.
5 juli 2026
Antwoord van DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Welcoming
Welcoming, clean well layer out store. The staff member was knowledgable and helpful staff.
5 juli 2026
Antwoord van DFS Furniture - Hanley
Hello,
Thank you for sharing your 5 star review with us.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Really helpful and polite
Really helpful and polite. Responded fantastic and easily to any questions that were asked. Service was fantastic!
4 juli 2026
Antwoord van DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Went in with knowing what I wanted
Went in with knowing what I wanted, made so quick and easy. Did not try to push any extras onto me. Accepted when I said no the first time. Overall a quick, easy and joyful experience. Thank you very much Andy!
4 juli 2026
Antwoord van DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The staff are really good and I forgot…
The staff are really good and I forgot his name. He well explained everything I needed to know
3 juli 2026
Antwoord van DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Friendly
Friendly, efficient service both at my first visit and on my return to confirm the purchase
2 juli 2026
Antwoord van DFS Furniture - Hanley
Hello Glen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Hello Mr Newman,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent experience
Excellent experience, they didn’t hassle you when you went in and just greeted you and said if you need anything just let us know so overall excellent experience
1 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Hanley
Hello Paul,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ross was really helpful
Ross was really helpful, and was good fun to deal with. He looked after us well and made us a great coffee :) When we said we were just moving to the area, he gave us lots of places to go.
30 juni 2026
Antwoord van DFS Furniture - Hanley
Hello Louise,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
DFS Journey . Staff very helpful in the store from…
Staff very helpful in the store from start to finish. Delivery was on time and my walls are still intact. Delivery men were very nice and respectful. The sofa is a little hard but I am sure it will soften when I have used it for a while. Colour of sofa same as in the showroom. All in all i would recommend DFS and use them again.
22 juni 2026
Antwoord van DFS Furniture - Hanley
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Quick experience under one rooff
Quick experience under one roof.
After looking on line for a sofa we chose Dfs. we approached a lady named Chrissi. told her which sofa we liked. Then mentioned we were looking for a bed as well. Chrissi mentioned that if we purchased a bed at the same time we would only pay for one delivery which would save us £129.00 plus the mattress and the base together a further saving £50 pounds which was great £180 pounds saving brilliant. chrissi was so helpful. she double checked everything so it right. we came out of Dfs a happy couple. Thank you.
28 juni 2026
Antwoord van DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Chrissi met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Both times we came to the store we were…
Both times we came to the store we were dealt with by John, he was fantastic. Very friendly and helpful
25 juni 2026
Antwoord van DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
John with the jazzy shoes - great
John with the jazzy shoes was a fantastic help, he made us feel comfortable in store and helped us with great knowledge of the sofas.
24 juni 2026
Antwoord van DFS Furniture - Hanley
Hello Connor,
Thanks for your lovely feedback, we’re glad to hear John met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very friendly helpful staff
16 juni 2026
Antwoord van DFS Furniture - Hanley
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful and pleasant
Kelly was very helpful with our order. She was very pleasant and explained everything thoroughly.
22 juni 2026
Antwoord van DFS Furniture - Hanley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Beth was great very clear in explaining…
Beth was great very clear in explaining processes and very cheerful well done
21 juni 2026
Antwoord van DFS Furniture - Hanley
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.