Talked me through the whole process. Explained the differences between manual/power/power assist. Didn't push me to buy anything else. Provided drinks while we waited, excellent customer service. Expl... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bethany provided me with all the information needed to make a suitable purchase. Lovely range available but once Bethany knew what we were looking for she was able to guide us in the right direction t... Toon meer
Bedrijf heeft geantwoord
I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was... Toon meer
Bedrijf heeft geantwoord
Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Cobridge Road, ST1 5LG, Stoke-on-Trent, Verenigd Koninkrijk
- 0333 999 9747
4,9
Uitstekend
5K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great experience
Great experience
Staff were fantastic in store
The staff I spoke to on the phone (Beverly ) was lovely and really helpful
31 mei 2026
Antwoord van DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
7 juni 2026
Antwoord van DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Linsey was very helpfull and explained…
Linsey was very helpfull and explained everything g
14 mei 2026
Antwoord van DFS Furniture - Hanley
Hello Bernadette,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Andy in Stoke store was absolutely…
Andy in Stoke store was absolutely amazing and very patient with having to find a way to fit enough sofas in our lounge due to our large family.
Cannot fault it great personality, happy, supportive, fab people skills nothing wasn't a problem.
Please give this guy acknowledgement for his hard work and amazing customer skills
Regards
Angela and rob
6 juni 2026
Antwoord van DFS Furniture - Hanley
Hello Angela,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable very…
Very helpful and knowledgeable very good experience. Went through everything that I needed.
6 juni 2026
Antwoord van DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Hello Jake,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Great customer service
Honest, straight talking staff who efficiently assisted me in make my decisions and my purchase.
Great customer service all round, especially from Beth
5 juni 2026
Antwoord van DFS Furniture - Hanley
Hello Tim,
Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Explained everything well till I knew…
Explained everything well till I knew what I was getting very friendly
29 mei 2026
Antwoord van DFS Furniture - Hanley
Hello Geoff,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great service made everything simple
Great service made everything simple. Even helped with measuring to ensure it will fit
3 juni 2026
Antwoord van DFS Furniture - Hanley
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly Staff
Very friendly Staff. Explained everything in detail. Couldn't ask for more.
2 juni 2026
Antwoord van DFS Furniture - Hanley
Hello Paul,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Impressed.
The Salesman Ross made our visit first class. He was very knowledgeable and made our purchase very easy.
1 juni 2026
Antwoord van DFS Furniture - Hanley
Hello Kathleen,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We brought a new sofa today in store
We brought a new sofa today in store. We were very happy with the service that john gave us. He clearly explained all aspects of the product and the other items you have in store. We didn't feel no pressure to buy ( unlike other furniture stores). I would like to say that john is an asset to your company. Thanks Mr cooper.
31 mei 2026
Antwoord van DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Linzi was really helpful and explained…
Linzi was really helpful and explained everything really well I’d definitely recommend dfs to friends and family
24 mei 2026
Antwoord van DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Hanley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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