DFS Furniture - Hereford Reviews 2.967

Gem was very assertive helpful providing many different options leading us to the sofa that we wanted

My daughter and I were served by a lovely lady called Jemima at your Hereford store today. She was so helpful, friendly and knowledgeable. I would definitely recommend the store to friends and family. Jemima is a real asset to your company. 10/10 for her customer service. Fantastic!

Great customer service by the 2 gents who served us. Would highly recommend to anyone wanting a 5 star service. Walked away buying a great sofa.

The service was very good, the lady was polite and explained everything we need to know.

Louise, she was excellent. Really enjoyed dealing with her. Professional & friendly.

I found George very helpful knowledge and a friendly person. He helped me buy the sofa that is perfect for me.

Jemima listened to what I needed and took me to the perfect sofa. She was professional and friendly throughout.

The staff in Hereford are very nice and helpful

Excellent service young lady who served us was very good

Excellent experience at DFS from start to finish. The staff were friendly, knowledgeable, and gave us plenty of time to choose without any pressure. They answered all our questions and made the whole process easy and enjoyable. And also lovely coffee from the management team. We’re delighted with our purchase and would happily recommend DFS to anyone looking for quality furniture. Thank you!

Great pricing up, helped with offers to package with the sofa

Lovely welcoming staff. Our lady staff member asked if she could help point us in the right direction for what we were looking for. After looking at several options, we went away to think about them and returned later on to buy our chosen chairs. We were taking them away with us and there was a mark on the one which the lovely housekeeping lady swiftly removed.

Very professional service. Everything explained really well.

Lovely staff helpful and informative. Made our purchase a good experience

They were very helpful and polite explained everything I needed to know clearly

Initially I was looking for a 2 seater sofa bed for a spare roomwhen I first visited DFS a week ago. I was helped by a young man, Harry, who was very polite, helpful and knowledgeable. He showed me around the store discussing various possibilities _ including sofa chairs and cuddler sofas in all price brackets. The final choice was reduced to 2 /3 models and the cheapest was an ex-display model. In addition,he kindly wrote down measurements, prices and delivery times. I visited the store again yesterday and we discussed in depth the various options including overall size of the sofa; size and difference in mattresses; ease of pulling out the frame and back; cushions; depth of seat and how it might look in the space available. Harry also explained guarantees for frame and fabric; quality and care; choice of legs and silicon feet We also discussed how often it wd be used as a bed and as it would only be a few times a year, we then looked at alternatives, including 2 seater sofas in French Connection range. The Carlisle2 seater display cuddler sofa was on offer so I went home with all the measurements etc in order to place it into the room. I also read the on-line reviews which were very positive and also helped in making the final decision. My 3rd visit to DfS was today when we looked at the sofa again, going through guarantees, care etc again. Harry also turned the back cushion for me to display the small button option which I had read about on-line. Harry introduced me to the manager Alex who was also very helpful and we discussed delivery options as the sofa has to remain in store until 8 July. Harry completed the on-line forms of which he gave me a paper copy and Ipaid a deposit. Altogether it was a very positive and enjoyable shopping experience. I never felt under pressure to make a purchase but I really wanted to because of the detailed, comprehensive information I was given in a very relaxed, professional atmosphere. I would certainly recommend the friendliness of the staff and customer service I received atthe Hereford store.

Knowledge and politeness

We had an excellent experience at DFS Hereford thanks to George. As first-time sofa buyers, we weren't sure exactly what we were looking for, but George was incredibly helpful, patient, and knowledgeable throughout the process. He took the time to understand our needs, answered all our questions, and guided us through the different options without any pressure.
Thanks to his advice and support, we found our very first sofa and couldn't be happier with our choice. George made the whole experience enjoyable and stress free. We highly recommend him to anyone visiting DFS Hereford.
Thank you

best product best customer service jumaima was really good to us explaine everything and make us comfortable