Friendly staff Lynne greeted us when looking and offered help and advice . Offering coffee too whilst looking round. When we made a decision Mike assisted with order and explained everything well... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Wonderful Service at DFS Hereford I had a fantastic experience at DFS in Hereford. The staff were incredibly friendly, welcoming and helpful. A special thank you to the gentleman who helped us ch... Toon meer
Bedrijf heeft geantwoord
I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened... Toon meer
Bedrijf heeft geantwoord
Jemima was so helpful, listened to what we wanted, explained everything carefully, double checked all details - she made a big decision really easy!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Newtown Road, Hereford Retail Park, HR4 9LH, Hereford, Verenigd Koninkrijk
- 0333 999 9828
4,9
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I’m not happy for the stuff because…
I’m not happy for the stuff because there are no communication they only try to sell the products at the same time no good communication with the people I don’t like Italy
8 augustus 2026
Antwoord van DFS Furniture - Hereford
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the service received and the lack of communication from DFS.
I have tried to contact you today however I am really sorry I missed you. If you would like to discuss the issue with us further we will look to get any problems resolved on 03339999777.
Kind Regards,
Lorraine E
DFS Central Customer Support
Nice friendly staff very knowledgable
Nice friendly staff very knowledgable, helpful and understanding
8 augustus 2026
Antwoord van DFS Furniture - Hereford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - Hereford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The helpful and kind staff who were not…
The helpful and kind staff who were not at all pushy and took the time with our order.
6 augustus 2026
Antwoord van DFS Furniture - Hereford
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Excellent advice and fully informed…
Excellent advice and fully informed about my new sofa purchase. Michael was super friendly and personable.
5 augustus 2026
Antwoord van DFS Furniture - Hereford
Hello Beci,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We purchaDisappointing experience due to misleading sales advicesed a bed from DFS after…
We purchased a bed from DFS after specifically asking the salesperson whether it required self-assembly. My husband is disabled and only has the use of one arm, so this was a very important factor in our decision.
We explained this to the salesperson, who assured us that it was "just four bits to put together" and would be very easy. Based on that advice, we went ahead with the purchase.
Unfortunately, this was completely inaccurate. The bed arrived entirely flat-packed and required full assembly, which was exactly what we had explained we could not manage.
Had we been given honest and accurate information, we would not have bought this bed. We feel we were misled simply to secure the sale, which was extremely disappointing. Customers should be able to trust the advice they are given, particularly when they have clearly explained their circumstances.
21 juli 2026
Antwoord van DFS Furniture - Hereford
Good Morning Sarah,
Thank you for taking the time to leave us your review. We do appreciate any feedback.
With our extended home ranges, some of these items do require self assembly but will be placed into the room of choice by our third party delivery company. This is reflected in the delivery charge.
We do assure you that the delivery process is always discussed at the point of sale when purchasing in our store or over the phone and is shown on the checkout when placing your order online. I have taken a look into your order and I have tried to contact you today however I am really sorry I missed you.
Once again please accept our sincerest apologies for any inconvenience caused.
Kind Regards,
Lorraine E
DFS Central Customer Support
Very professional and not pressured into buying
On the first visit Lyn spent along time with us going through all the items we wanted then recommended a sofa and chair and the fabric. Today Michael again spent along time with us going through the options and fabrics the actual purchase procedure was very clear and fully explained
4 augustus 2026
Antwoord van DFS Furniture - Hereford
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lyn and Michael.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Hereford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Staff Harry were so informative and…
Staff Harry were so informative and helpful.we highly appreciate his service
3 augustus 2026
Antwoord van DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The advisor who looked after us was…
The advisor who looked after us was excellent he was careful to give us all the information we needed and was friendly and efficient. I can honestly say it was because of him we felt comfortable and happy to buy the sofa.
Mike was by far the best employee we came across in your store and because of him we will be happy to shop in this store in the future.
3 augustus 2026
Antwoord van DFS Furniture - Hereford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I just bought a sofa...
Husband and I started today considering that we may need a new sofa, having loved our old one to death....
Both of us, thankfully, had the same idea of what we wanted, so only one sofa passed our specific needs.
We were greeted as we came into the store, but it was very good to be left alone to look around, as other showroom staff can be a little omnipresent!
It was lovely to speak to a lady called Lynne and a young man called Harry. Both were SO helpful and nothing was too much effort.
I never expected to end the day having chosen and paid for our ideal sofas!
And hopefully, our new comfy living room buddies will be with us within 2 weeks.
Perfect.
3 augustus 2026
Antwoord van DFS Furniture - Hereford
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Antwoord van DFS Furniture - Hereford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Hereford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Quick easy and helpful
The person who helped us was very knowledgeable made the process quick and seamless and went above and beyond to get delivery as quick as possible.
2 augustus 2026
Antwoord van DFS Furniture - Hereford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The lady was very patient with us and…
The lady was very patient with us and explained everything and took time with us and helped us gave us time to choose which sofa we liked went through everything great customer care
31 juli 2026
Antwoord van DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Tom was a good egg.
30 juli 2026
Antwoord van DFS Furniture - Hereford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
My DFS experience
I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened and gave me options and advice from his experience and my preference to the French Connection range I'm already familiar with. The service was excellent, all staff including Jen very polite and friendly. Thanks!
30 juli 2026
Antwoord van DFS Furniture - Hereford
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tom.
Kind Regards,
Jordan
DFS Customer Support
Very helpful advice for choosing the…
Very helpful advice for choosing the best sofa for us in our price range.
29 juli 2026
Antwoord van DFS Furniture - Hereford
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Another great experience at DFS
Another great experience at DFS. No pushy sales. We were left alone until we were ready to make our purchase, then George was very helpful and explained everything in great detail. A little more push at this point to sell us the aftercare products but backed off when we made it clear we were not interested.
George was great a giving advice and very knowledgeable about both sets of furniture we purchased.
In all a great experience.
22 juli 2026
Antwoord van DFS Furniture - Hereford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Antwoord van DFS Furniture - Hereford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
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