Experience was great we had a lovely lady called Charlie she was so helpful very informative gave us every detail we needed and made sure that everything was just right for us I would definitely r... Toon meer
Bedrijf heeft geantwoord
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I bought a pair of sofas at the back end of 2024 from the Peterborough store and I've had nothing but lies and hassle from them. I called yesterday to see why my replacement sofa hadn't bee... Toon meer
Bedrijf heeft geantwoord
We were met with Charley today in our kings Lynn store, who was very friendly, professional and had great knowledge of all the sofas. Charley Was very patient with explaining all the offers, fabrics... Toon meer
Bedrijf heeft geantwoord
Service was prompt and polite , had all our questions answered with ease , was able to advise us of prior furniture we perchased with you for us to be able to buy a second sofa to match .
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Hardwick Road, PE30 4NA, King's Lynn, Verenigd Koninkrijk
- 0333 999 9748
4,9
Uitstekend
3K reviews
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The salesman was very helpful without…
The salesman was very helpful without being too pushing
5 augustus 2026
Colin was helpful and courteous
5 augustus 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Matt did what no-one else would
I bought a pair of sofas at the back end of 2024 from the Peterborough store and I've had nothing but lies and hassle from them.
I called yesterday to see why my replacement sofa hadn't been delivered yet, and I was advised that there was no trace of a replacement been ordered.
Fast forward to today, and I received a call from Matt at the King's Lynn store who called up to see what the problem was as it had been passed down to him.
Matt listened to the problem I had encountered from Day 1 with the Peterborough store, he called WS up who are the delivery company they admitted straight off that they had knowledge of the issue, and Matt had this all sorted within 50 minutes exactly.
Matt is a credit to the DFS brand and I would strongly recommend the kings Lynn store to anyone looking for a new sofa, ask for Matt.
5 augustus 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Kings Lynn
Good afternoon Paul,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for trusting Matt, and we will ensure this is resolved for you.
Kind Regards,
Holly M
DFS Customer Support
Gave advice on purchase
Gave advice on purchase. The assistant was very helpful. Gave us full information
4 augustus 2026
Antwoord van DFS Furniture - Kings Lynn
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Service was prompt and polite
Service was prompt and polite , had all our questions answered with ease , was able to advise us of prior furniture we perchased with you for us to be able to buy a second sofa to match .
1 augustus 2026
Antwoord van DFS Furniture - Kings Lynn
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Phil was an excellent representative…
Phil was an excellent representative for your company. He was helpful knowledgeable and very informative with product aftercare. Very satisfied with the service we received.
30 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Phil.
Kind Regards,
Jordan
DFS Customer Support
We could browse without feeling…
We could browse without feeling pressured to buy. When we wanted help they were there and answered all our questions, nothing was too much bother.
30 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great experience
Experience was great we had a lovely lady called Charlie she was so helpful very informative gave us every detail we needed and made sure that everything was just right for us
I would definitely recommend asking Charlie for help she is great
2 augustus 2026
Antwoord van DFS Furniture - Kings Lynn
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Charlie met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
A great team
I was attended by Charlie..made me feel welcome she was very knowledgeable and made the whole experience great.
31 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The lady who helped us was very polite…
The lady who helped us was very polite and honest and helpful
30 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Cannot get an order right
After a 12 week wait, a bed settee arrived which had been an ex showroom display. I ordered the sofa care protection, it was dragged along the lorry, then it had stains on the arm and a stain along the side.
I ordered another Layla sofa which should have been identical but was a completely different colour and material, then given the runaround by customer support.
Do not buy from DFS
30 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Kings Lynn
Good Morning Mrs Young,
Thank you for taking the time to leave us your review. We do appreciate any feedback. We are very sorry to hear you're not happy with your furniture and the service you have received from DFS.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Enjoyable shopping experience
Good selection of power recliner chairs and sofas, and great quality. Was approached by a polite and helpful salesman who offered guidance and explained offers available. Was not under any pressure and it was an enjoyable shopping experience, which resulted in our purchases.
28 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Colin was a great help his service was…
Colin was a great help his service was first class
28 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Hello Marc,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We had a great experience and they gave…
We had a great experience and they gave great service..but it's cause we brought a sofa after all
27 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Kings Lynn
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were met with Charley today in our…
We were met with Charley today in our kings Lynn store, who was very friendly, professional and had great knowledge of all the sofas. Charley Was very patient with explaining all the offers, fabrics ect on all 3 of the sofas we interested in. Over all we were very happy to make the purchase after the excellent service we received.
25 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Charley.
Kind Regards,
Jordan
DFS Customer Support
A complete range available and Aaron…
A complete range available and Aaron was perfect to deal with
25 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Kings Lynn
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service explained everything…
Excellent service explained everything very well no pushy service really relaxing made welcome
24 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lady who sold us the furniture
Lady who sold us the furniture
Was great and very helpfull
I was happy with purches
I left verry happy and would come back
24 juli 2026
Antwoord van DFS Furniture - Kings Lynn
Hello Barry,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
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