I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... Toon meer
Bedrijf heeft geantwoord
Really great experience in the llantrisant store. Staff there there very friendly and welcoming and grant who sold us our settee was very knowledgable and made the whole experience stress free.
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, Verenigd Koninkrijk
- 0333 999 9831
4,9
Uitstekend
3K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
As always great service and not pushy…
As always great service and not pushy and allow you to browse at your leisure, but on hand to answer any questions
16 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Sales rep was brilliant very knowledgeable and helped us…
Sales rep was brilliant and helped us out
15 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Very helpful within the sales process
15 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great Customer Service
Myself and my partner had a great experience purchasing a sofa in the Llantrisant store today. Mackenzie was very knowledgeable and helpful when explaining the process and what additional products were on offer. I would highly recommend going into store as we saw sofas online and changed our mind after seeing them in person.
14 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mackenzie.
Kind Regards,
Jordan
DFS Customer Support
Gary was a pleasure to deal with
Gary was a pleasure to deal with. Very helpful and knowledgeable. Excellent service.
14 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Before you buy furniture from this lot
Before you buy furniture from this lot, take a look at the reviews of their delivery company "The Sofa Delivery Company".
Thugs in a van that do not care about the furniture they deliver or your property, they certainly do not care about customer service.
Needless to say they ruined the furniture they delivered, in my opinion they try to hide the fact they damaged it and left as soon as possible.
I am still waiting for a customer service manager to call to arrange a return of the damaged furniture and cancellation of order.
12 augustus 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Llantrisant
Good afternoon David,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
This is truly disappointing to hear and we are really sorry about your experience with one of our delivery drivers.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Marvellous experience
Marvellous experience , this is about the 5th item I have bought off DFS, Gary approached me after about 5 mins of entering the store , wasn’t too pushy just pointed me in the right direction of the recliners. I called him back over when I pitched the sofa I wanted, we discussed my options, fabric, extras, delivery etc. offered me a drink . Made sure I understood everything , took my details , wi fi was playing up so I went to do some shopping came back and it was all done. Fantastic
13 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
very satisfied with my experience today…
very satisfied with my experience today very helpful explained everything to detail good customer service
11 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Extremely helpful salesman
9 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello Aryl,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great thank you very much
4 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello Dean,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Review for Josh llantrisant…
This was our second time visiting llantristant. We popped in on the weekend & seen what we wanted so returned mid week to finalise things & met Josh.
Josh was great. He went thought the sofa fabrics & details with us. Put us at ease.
Went through online options.
Thank you for your help
10 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Josh.
Kind Regards,
Jordan
DFS Customer Support
Grant was brilliant
Grant was brilliant. So helpful, not pushy, friendly, sense of humour and just great.
10 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Llantrisant
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Very informative and patient staff and…
Very informative and patient staff and very helpful ok cheers
8 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
We were served by Gary today and he…
We were served by Gary today and he went above and beyond to help us. Loved his approach not pushy but helpful
8 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Salesman Mckenzie was very helpful and…
Salesman Mckenzie was very helpful and not pushy at all
7 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Found the purchase to be very pleasant
Found the purchase to be very pleasant. Very helpful and friendly assistant. Would highly recommend.
8 augustus 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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