From the greeting to the purchase, it was a pleasure to be in the store. I was given advice on my sofas as to whether I had sufficient space to get it in my home, also as to the colour what it looks l... Toon meer
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I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... Toon meer
Bedrijf heeft geantwoord
I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... Toon meer
Bedrijf heeft geantwoord
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, Verenigd Koninkrijk
- 0333 999 9831
4,9
Uitstekend
3K reviews
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Pleasant customer experience
Grant was very helpful while looking for a sofa that had low leg height and shallower depth on the seating, as my wife is short and finds it uncomfortable if her legs cannot touch the floor. We discussed comfort options and cushion depths, etc., and were shown a range of possible choices. His knowledge of the resilience and build quality was very useful. We were told about warranties and delivery charges so nothing was hidden. Overall, a pleasant experience.
28 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Good range of designs to choose from
Good range of designs to choose from. Well presented showroom. Friendly and helpful staff. Interest free options are great.
24 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The salesman was friendly and…
The salesman was friendly and professional and had great knowledge about the products. I was even offered a coffee!
27 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello Nicola,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service.
Friendly show room, polite and informative member of staff. Clearly went through everything with us to explain the options and ordering process. Great customer service from Lewis!
27 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello Phil,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Salesman very knowledgeable and patient…
Salesman very knowledgeable and patient and never pushy,A1
25 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff were great didn't really push or…
Staff were great didn't really push or jump on you soon as you walked in, wanted to add console so again wasn't pushed I had to ask, bit expensive but you get what you pay for in my experience added cover as had recliners and I have young children again was offered not pushed. Sofas range dramatically in price, basic sofas even the Amanda Holden range were pretty decent prices it's the extras that cost haha
25 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Lewis …
Lewis was extremely helpful snd patient whilst I changed my mind through the process. He explained everything thoroughly . Very happy
with the service
25 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The no hassle and friendly approach…
The no hassle and friendly approach from the sale people but when needed advice was close by and very knowledgeable.
22 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff not explaining terms and…
Staff not explaining terms and conditions clearly. No flexibility and no explanations from them. Very poor service and will be advising people not to purchase. Sales person very rude when speaking on the phone.
14 mei 2026
Antwoord van DFS Furniture - Llantrisant
We are very sorry to hear that you felt the sales team did not advise you of the terms and conditions in store regarding changing and cancelling your order. We understand how disappointing this must be. For store orders, customers are required to sign paperwork that outlines the policies for cancelling and amending orders once they are in production. We will ensure your feedback is passed on to the relevant departments, and we sincerely apologise for any inconvenience this may have caused.
Kind Regards,
Vanessa
DFS Customer Support
Very pleased with from choosing what we…
Very pleased with from choosing what we wanted and the choice of colour David was so helpfull and explained to us with everything before buying our furniture
22 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Dave was excellent and very helpful
Dave was excellent and very helpful. Will definitely return in the future. Everyone was very friendly when you walk in.
22 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
very attentive to our needs and gave immediate attention.
very attentive to our needs and patian
21 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Five star staff
The staff from buying and aftercare have been amazing so lovely to deal with helpful kind friendly staff I had an issue with a power pack they did everything they could to help so nice and polite with me even when I called everyday they even delivered to my house themselves top service nice people to deal with thank you for your kindness!!!
21 mei 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Llantrisant
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
e had the pleasure of dealing with…
We had the pleasure of dealing with McEnzie...he was very professional and knowledgeable...along with this he was very polite and patient .
There was a very good variety of sofas on display ...however it is very difficult to monitor the size of the sofa from a large store to your home even though we had taken measurements
20 mei 2026
Antwoord van DFS Furniture - Llantrisant
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Fabulous customer service
Fabulous customer service, friendly, very helpfull and a lot of patience 100%
20 mei 2026
Antwoord van DFS Furniture - Llantrisant
Hello Janet,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Llantrisant
Good morning Anne,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Leah was very helpful and she answered…
Leah was very helpful and she answered all our concerns and questions calmly, professionally and with patience.
17 mei 2026
Antwoord van DFS Furniture - Llantrisant
Good morning Jeswin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Please take my advice and avoid DFS
Please take my advice and avoid DFS. We have had our sofas delayed 3 times and by the time we get another delivery date it will be 14 weeks since we ordered (if doesn’t get delayed again). It’s difficult speak to anyone and when you do they are dismissive and say other customers have similar issues - which I think says it all. DFS have failed us as customers and likely will be left with no option other than to cancel and go elsewhere.
18 mei 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Llantrisant
We are very sorry to hear that your furniture order has been delayed. We understand how disappointing this must be and this is not the level of service we aim to provide. According to our records, your order is due to arrive at your local distribution centre on 29/05/2026. Once it has been received, we will contact you directly to arrange delivery and discuss your complaint further.
Kind Regards,
Vanessa
DFS Customer Support
Lovely comfy furniture
Lovely comfy furniture, good range of materials, colours & styling, very up to date x
10 mei 2026
Antwoord van DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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