Good sales - not too pushy and I had time to look around the store before having a sales person trying to sell me something. The sales person I dealt with was not too pushy and explained everything.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered couch today in store. Very good experience. Excellent choices in materials and colours, great selection, and nice to be able to really get a feel for the couches in store. Compared to other fu... Toon meer
Bedrijf heeft geantwoord
Wow this Shop is well laid out neat tidy and nice and bright , with a great choices of sofas and other furnishings 10/10 DFS . Chris the gentleman that took care of us was very warm and welcoming, fu... Toon meer
Bedrijf heeft geantwoord
Sam was absolutely amazing, she went thru everything, gave us advice on the upkeep of our new sofa . She told us what to expect when we get it delivered, fantastic service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Salhouse Road, Unit 5, NR7 9AZ, Norwich, Verenigd Koninkrijk
- 0333 999 9764
4,9
Uitstekend
8K reviews
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Staff really helpful
19 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Norwich
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
very clear on everything there was to…
very clear on everything there was to know about buying a new sofa including price and any add ons that i might wish for also how to upkeep the sofa and cleaning instructions very happy!
25 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello Sandra,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing!!
Amazing!!! Megan made the whole experience of purchasing a sofa nice and smooth! Wasn’t any stress and were really happy with our new sofa!! 10/10!
25 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Customer service good
Customer service good. Allowed to look round with no interruption. Staff excellent coffee or tea provided
25 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Staff were very helpful and easy to…
Staff were very helpful and easy to deal with made my discition on what type of sofa I wanted very easy they wasn't pushy highly recommended
25 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service
Warm welcome and big pushy. Good service and knowledge of the products
24 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello Andrew,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Good sales person
Good sales - not too pushy and I had time to look around the store before having a sales person trying to sell me something. The sales person I dealt with was not too pushy and explained everything.
Obviously can not comment on the sofa or delivery etc yet as won’t get sofa until mid November
23 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello Lisa,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great sales experience
Really friendly, helpful and knowledgeable sales assistant. Many thanks for great advice given to my wife and I so we could make the decision to buy.
24 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello Andy,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Norwich
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
No high pressure sales
No high pressure sales ,we were left to browse and if we needed help Chris was available ,Good range of sofas and the buying process was very easy and relaxing we even had a lovely coffee whilst doing the paperwork
23 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
The customer service was excellent got…
The customer service was excellent got seen straight away and left with exactly what we wanted
23 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Buying a sofa
Polite and friendly staff, very knowledgeable and professional understanding their product making the overall service and experience a very pleasant one
23 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sam was absolutely amazing
Sam was absolutely amazing, she went thru everything, gave us advice on the upkeep of our new sofa . She told us what to expect when we get it delivered, fantastic service.
22 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello Teresa,
Thanks for your lovely feedback, we’re glad to hear Sam met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Went with a need and got what was needed
Went in with a specific need on a size and staff members very helpful in pointing out sofas fitting that requirement, even measuring them for me.
Explained what to expect on purchase
22 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great experience in purchasing our new…
Great experience in purchasing our new sofas. Teams were super friendly.
23 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
We had a lovely experience with…
We had a lovely experience with choosing a new sofa was left to have a good look around to find what we were looking for, we had a lovely salesman who explained what was available and what colours would go with our colour scheme, went through all the details , delivery, what to expect when sofa arrived, all in all a great job, thanks
22 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Megan made our experience easy
Megan made our experience easy, quick and helped with everything we needed to know. we tried multiple sofa shops, DFS being the first but we knew as soon as we sat on sofa from DFS that we would be buying it.
23 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thanks for your lovely feedback, we’re glad to hear Megan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The sales person Sam had so much…
The sales person Sam had so much patience with us when ordering nothing was too much trouble a great asset to dfs Norwich thank you
23 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Plenty of choice
Plenty of choice, helpful sales staff who explain all the details plus every option available.
Together with very reasonable prices happy with experience.
22 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
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