Dan was very helpful patient and knowledgeable. He demonstrated several options showed is detail and walked us through options Friendly approachable and a pleasure to deal with. Made it easy to ma... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Good sales - not too pushy and I had time to look around the store before having a sales person trying to sell me something. The sales person I dealt with was not too pushy and explained everything.... Toon meer
Bedrijf heeft geantwoord
Ordered couch today in store. Very good experience. Excellent choices in materials and colours, great selection, and nice to be able to really get a feel for the couches in store. Compared to other fu... Toon meer
Bedrijf heeft geantwoord
Wow this Shop is well laid out neat tidy and nice and bright , with a great choices of sofas and other furnishings 10/10 DFS . Chris the gentleman that took care of us was very warm and welcoming, fu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Salhouse Road, Unit 5, NR7 9AZ, Norwich, Verenigd Koninkrijk
- 0333 999 9764
4,9
Uitstekend
8K reviews
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Fantastic customer service with a…
Fantastic customer service with a professional non-pushy attitude that was both helpful and made us feel we'd made the right choice.
9 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
We went into the Norwich store today
We went into the Norwich store today, and were given a helping hand by Callie (if that’s how you spell it) she was sweet and attentive to our needs as a growing family with a baby on the way, so we obviously wanted insurance and a cleaning kit for any anticipated accidents! She was so kind and helpful and we walked away so happy with our decision.. we cannot wait for our new sofa to come, and she assured it will definitely beat the arrival of the new addition to the family which was a main factor for us! Service was great, staff were lovely, and they assured all customer service will be easy and quick.
16 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Norwich
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Asked if we needed help was informative…
Asked if we needed help was informative but also gave us space to browse and think.
Everything clean and well presented.
No heavy perfumes like other stores visited
16 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Was able to take our time to look…
Was able to take our time to look around and when we were ready to make a purchase sam was very helpful and friendly. Customer service was great
15 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Natalia was the BEST sales person
Natalia was the BEST sales person, super friendly, hospitable, informative and made the experience easy and enjoyable! Lovely coffee too. Thank you 🤩
15 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Nat. Informative and Engaging
Nat was helpful explained all of the options for cushions, showed all the fabric choices, and offered stain treatments and care options. Explained delivery costs time scales and access requirements, pleasant, engaging and informative.
14 augustus 2026
Antwoord van DFS Furniture - Norwich
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nat.
Kind Regards,
Jordan
DFS Customer Support
Nat was amazing! Great service!
Nat was amazing from the start! Extremely welcoming and friendly, very informative
We came in a couple of weeks ago and she helped loads we then came back today to order and luckily she was in store to help us again and she basically remembered everything we discussed
We ended up adding a couple of extras to the order as recommended by Nat
She was very good!
Thank you!
Very good prices and offers and furniture quality very impressed
14 augustus 2026
Antwoord van DFS Furniture - Norwich
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nat.
Kind Regards,
Jordan
DFS Customer Support
We went in to buy a 2 seater and 3…
We went in to buy a 2 seater and 3 seater settees the gentleman was very helpful explained everything to us we brought what we wanted it was very pleasant and easy to do thankyou very much
14 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello Amanda,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The shop was well laid out with plenty…
The shop was well laid out with plenty of room to stroll through. The staff were lovely especially Dan who was so helpful and obviously loves his job. Nothing was too much trouble and really made us feel welcome.
13 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great service by Dan
Great service by Dan. Very professional and knowledgeable about the products. Helped us with our choice and requirements 5* service
13 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Wonderful items
Wonderful items, clean store, good variety, good representation of what is available, wonderful assistance, easy and straightforward purchasing process.
6 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Dan from Norwich store was amazing
Dan from Norwich store was amazing, did an excellent job, very helpful and honest
13 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Great customer service
13 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - Norwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Antwoord van DFS Furniture - Norwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Chris was extremely welcoming
Chris was extremely welcoming, helpful and knowledgeable, in helping us choose the right sofa for our needs.
3 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent customer service
Excellent customer service, good knowledge of products, item was just want we wanted
12 augustus 2026
Antwoord van DFS Furniture - Norwich
Hello Paul,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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