Absolutely amazing, we have been looking around for a sofa for sometime now.. we had seen something online so decided to call into the Preston branch.. Well we couldn’t be happier the young sales gen... Toon meer
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Lees wat reviewers zeggen
We were looked after by Denzel in the Preston store, he was really helpful and we never felt pushed or rushed. The other staff were also helpful in pointing out similar models that we had seen online,... Toon meer
Bedrijf heeft geantwoord
We were allowed to wander freely throughout the store until we reached the point where we had decided. At that point we found a member of staff who was excellent in the way in the way he dealt with us... Toon meer
Bedrijf heeft geantwoord
Great experience as always. With great help from Zayd we chose and bought a sofa that meets all our expectations . I can't wait for it to stand in my living room. Thank you Zayd for your professio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Mariners Way, PR2 2YN, Preston, Verenigd Koninkrijk
- 0333 999 9753
4,9
Uitstekend
7K reviews
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Why do I now need to pay in full ??
Having spent £2000 on a sofa I added a table lamp to the order for £199. I paid £800 deposit and the rest to be paid just before delivery in 3 months. A week later I receive an email telling me because I added a lamp I need to pay the full balance before the order can be continued. This was not explained when ordering and the £800 deposit more the covers for the table, so WHY do I need to now pay in full ??? Just another way of extorting more money from your customers…. Terrible customer service 🤬🤬
14 juli 2026
Antwoord van DFS Furniture - Preston
Good Afternoon,
After looking into the order we are pleased to see you have spoken with the relevant manager about your concerns. We are glad to see a mutual resolution has been reached and again we apologise for any initial difficulties.
If you would like to discuss another order or have any further queries that have not been discussed already please let us know on 0333 9999 777.
Kind Regards,
Jordan
DFS Central Customer Support
The salesman who was dealing with us…
The salesman who was dealing with us was absolutely amazing, very patient and very helpful.
25 juli 2026
Antwoord van DFS Furniture - Preston
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Greg was very helpful and speedy
Greg was very helpful and speedy. Very good customer service
2 augustus 2026
Antwoord van DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service in store
Great customer service in store, efficient and helpful. We’d shopped around but went back to dfs and got exactly what we wanted. And in the sale!
31 juli 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Lovely service
Ian was very nice to us and patient, he explained all the details nicely and didn't put pressure to us to buy something more expensive ,or more stuff like others do, he offered exactly what we wanted , been good advicer and helped us with all the details, he is the best! I highly recommend him if you want to buy any DFS furniture in Preston!Thanks
20 juli 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sophia 3 seater
I visited the preston store Saturday afternoon with an idea of what I wanted in mind,the staff listened to what I wanted and pointed me in the right direction,but also giving me space to look around and try out all sofas.Then when I found what I was looking for Lee was there to help me with questions I had,and take me through the buying process, and essentially I bought the sofa,was a pleasant experience,happy with what I chose and the service I received
1 augustus 2026
Antwoord van DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful salesman
Very helpful salesman. I am in a wheelchair and he listened really well to our needs. Showed us some options and pointed out other suites that he thought would be suitable for our taste and my needs. We eventually settled on one and he explained everything well and clearly.
Delivery will be in 2 weeks which is also an huge bonus.
Our experience was very good, which is vastly different from my previous experience of DFS, that put me off returning for years.
I just hope that the product lasts when received.
1 augustus 2026
Antwoord van DFS Furniture - Preston
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Excellent service
Excellent service, knowledgeable and not at all overwhelming. Lovely manner, polite and respectful
1 augustus 2026
Antwoord van DFS Furniture - Preston
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Left to make our own decisions without…
Left to make our own decisions without an annoying sales person.
1 augustus 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Brilliant service as always
Brilliant service as always. We dealt with a mix of Sarah, Ian and another guy that I can't remember his name - kian? Sorry! We have only ever got our sofas from here and wouldn't go elsewhere. Thank you so much. Can't wait to get our sofas!
1 augustus 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The Team at Preston branch were…
The Team at Preston branch were amazing, no one hovered over us which allowed us to walk round the store comfortably , but we could also see the staff around the store ready to help us if we needed it. When we made our choice the staff were so helpful explaining clearly what options we could choose from, I can honestly say from walking into the store to walking out it was a excellent experience and would highly recommend to anyone to choose DFS Preston, thankyou guys
1 augustus 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service, explained everything to us in detail. Answered questions we had. We made a great choice on a corner sofa. Look forward to receiving it.
1 augustus 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Quick and easy ordering
Sarah at DFS on Preston Docks was so helpful and knowledgeable. She was very approachable and friendly and made ordering in store easier than online.
31 juli 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sarah.
Kind Regards,
Jordan
DFS Customer Support
Kieran provided an excellent service
Kieran provided an excellent service - he remembered me from visiting the store a few days earlier and was more than happy to help with my decision making.
31 juli 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Kieran.
Kind Regards,
Jordan
DFS Customer Support
We found the sofa we were looking for…
We found the sofa we were looking for ,the gentleman was so very helpful as we wanted a diferent fabric and colour he gave us options of both and made our choice he was brilliant so we now are awaiting our new sofa we know we have 3 months to wait but it will be worth the wait ,thankyou to the lovely gentleman at DFS
31 juli 2026
Antwoord van DFS Furniture - Preston
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Sarah was super helpful
Sarah was super helpful. She understood our needs and guided us to the best product
31 juli 2026
Antwoord van DFS Furniture - Preston
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Knowledgeable & friendly staff
Knowledgeable & friendly staff. Great customer service. Purchase went smoothly & efficiently.
30 juli 2026
Antwoord van DFS Furniture - Preston
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The salesman that assisted me (Denzel)…
The salesman that assisted me (Denzel) was outstanding at the Riverway branch and what a lovely fella!
His knowledge of the products is excellent and I will definitely recommend everyone to visit and have the experience that I had
24 juli 2026
Antwoord van DFS Furniture - Preston
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Denzel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Preston
Hello Georgia,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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