DFS Furniture - Rugby Reviews 

Had amazing customer care, walked in and approached immediately by a lovely lady, who was very keen to help us with everything that we needed, went through anything and everything we needed to know about the sofa we chose, was funny and instantly had a client relationship and was talking about jobs and pets ect was over all a very positive experience for us! Couldn’t recommend enough!

Great service, lovely sofa. ;-)

The whole process was really easy, with staff (Ali and Ellie) being extremely helpful but not bothersome. We were left to walk round the store with the staff being on hand to answer any questions if required.

The service was excellent and the staff had a professional attitude. They provided a good explanation and were very cooperative and welcoming.

We were helped by a knowledgable, informed sales person with spot on amount of sales technique- Jorja
And as such we left feeling happy and excited about our new purchase. Just what you want.

Fabulous experience I had at DFS rugby. The sales teams are amazing!

My husband and I recently purchased a sofa from this company. We could not have been happier with the service we received - everything was handled smoothly, professionally and with genuine care, from start to finish. Special thanks to Ellie (Elspeth), who truly went above and beyond to make sure everything was perfect. She was extremely friendly, attentive and incredibly helpful throughout the process. It’s rare to come across such dedicated customer service, and Ellie is an absolute credit to the company. Would highly recommend…

Maddie, @ the Rugby branch, was helpful, polite and well informed

Customer service was very friendly and helpful.

I visited the store to look at a specific sofa and Maddie was very helpful and explained about the different options for cushion fillings and sofa legs. She made the experience very enjoyable.

Works very well.

Bob was great, showed us our options, didn’t feel pressured, very polite, great experience.

Maddie gave us great service when visiting today

We recently purchased the Cheshire Grande sofa from DFS, and the entire experience was outstanding. A special thank you to Debbie, our sales consultant, who truly made the process effortless. Her professionalism, detailed explanations, and genuine courteousness stood out from the moment we walked in. She took the time to guide us through every option, answered all our questions with patience, and showed real kindness throughout. We felt completely confident in our choice thanks to her expertise. The sofa itself is beautiful, comfortable, and exactly what we hoped for. Highly recommend DFS for anyone looking for quality furniture and exceptional service.

The young lady who assisted us was very pleasant and helpful.

Pearl was fabulous- very knowledgeable

Lovely not to be hassled as soon as we walked through the door. After strolling around, we made a selection and found Debbie who was very approachable, friendly and helpful without being pushy. She ensured we knew advantages/disadvantages of types of materials and fillings and aftercare.
The coffee was an added bonus.

No pressure very welcomed and explained thinks in a good way
Thank you

Good customer service from Pearl. Efficient and concise. Thank you

On our first visit we were assisted by Bob and on our second visit when we place our order it was Maddie; both were very helpful and made the transaction seamless. Explained the details of what we are paying for which made us confident of our purchase.