DFS Furniture - Rugby Reviews 

Great experience. Wonderful member of staff

Went to try out sofas in store and was approached by a member of staff who advised us that there were more online. I found a sofa I liked and we went home to order the same exact one along with a sofa-bed. I was quite surprised by this approach, as I would have expected more support and guidance in-store when making such a significant purchase.

Don't like to be followed round and even when my daughter made it obvious that it was me buying the sofa and not her the saleswoman addressed her to begin with. Case of ignoring the older generation.

The lady was helpful without being pushy.
Nothing was to much trouble for her.

Bob was very great HELP and I highly recommend his customer service. He was a great HELP.

Bob was amazing he was patient and kind and answered every question very well and he was full of information

Popped in to sort out the sofa i was pretty much already set on. Friendly customer service and simple ordering process. Couldn't complain. Everything was explained and clear

Our sales lady was excellent, friendly no hassle and placed order without any fuss. Delivery in 1 week. Perfect. Lovely staff and furniture. Thank you

My wife and I visited the Rugby DFS store this afternoon to look at, and possibly purchase, a two seater sofa for her brother who lives in Cirencester. The sofa that we'd seen online wasn't quite as comfortable for our legs, but Bob, our very knowledgeable sales assistant pointed us in the direction of two more sofas that he thought might fit our criteria. We opted for the Newsome FB 2S Power Recliner. Bob explained, in great detail the operation of the reclining part of the sofa and he answered every question that we asked very thoroughly. His input, made the decision to purchase very easy. At no stage, did we feel pressurised to make the purchase, which, is commendable these days.
We were so happy with Bob's efforts that my wife and I then decided to purchase a 3 seater, a 2 seater plus a single seat in the same range for our lounge at home. Preferring a leather texture, Bob again explained the treatment of natural leather and steps required to help with longevity of this product. His input prompted us to make the purchase after a very favourable amount was discounted.
After the superb customer service that my wife and I received at DFS Rugby this afternoon we would certainly return to purchase other home items. Bob has to be commended on his expertise and knowledge in helping us to make these two purchases.

We went in store to have a look at sofas. We were greeted by Bob who was extremely helpful. His customer service was amazing and he spent a lot of time in store with us looking at different sofa options to match what we wanted. He even offered to help with customising the sofa to fit the size and layout of our living room. He was very patient and service was excellent and with a smile. Couldn’t have asked for a better experience and would definitely recommend DFS and Bob for future help.

Easy purchase

We received great service from Bob at the Elliott’s field branch, he was very helpful and informative.

Bob is very friendly and very knowledgeable. He helped with everything we needed and we went through the process smoothly.

Bobby was amazing when we bought our sofa. He was kind, helpful, and made the whole process easy and stress-free. He really listened to what we wanted and helped us find the perfect one. Great customer service!

Good friendly service. Pearl was very helpful and made the transaction very easy.

Bob was really helpful and knowledgeable, he made our purchase simple and straightforward! Great service.

Staff were really helpful and knowledgeable and friendly.

Cannot get a product delivered.
Bought a chair with a seven day delivery and was offered a weekend delivery slot.
Signed up waited six weeks for delivery niw seventh week. No weekend delivery option only offering thirteen hour weekday slot. Can take morning delivery but that option not available eve after promises from regional manager.
Absolute Shambles.

I recently bought a sofa from DFS and had a good experience overall. There’s a great range of styles and fabrics, and the staff were friendly without being pushy. The sofa feels sturdy and comfortable. The service was professional. Also, DFS has many options from ex-display stock with an attractive range and DFS guarantee. Once we made our selection, staff clearly explained the product and available maintenance offers, leaving the choice entirely up to us.