Absolutely fantastic service at DFS Speke. We needed to add to an order which was originally made 2019. Our sales advisor helped us find the perfect match accent chair in the exact same fabric to add... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We went to buy a sofa and we received excellent customer service throughout our purchase from a lovely member of staff named Sue who was very professional and had great knowledge of explaining the... Toon meer
Bedrijf heeft geantwoord
Went to DFS today looking a suite end up buying one the staff member was so helpful and talk us through everything give us time to think about what we won’t to do there was no hard sell and Tony the s... Toon meer
Bedrijf heeft geantwoord
We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Speke Road, L24 8QB, Liverpool, Verenigd Koninkrijk
- 0333 999 9794
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van DFS Furniture - Speke
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Sofa purchase
We were helped with our purchase by a lady called Sue. Sue was great in explaining everything to us , with a sofa purchase you want to get all the details right. Being able to take out an interest free agreement was also a great help to spread the cost. Would recommend DFS.
12 april 2026
Antwoord van DFS Furniture - Speke
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Speke
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Speke
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Good customer service
11 april 2026
Antwoord van DFS Furniture - Speke
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please contact a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Vanessa
DFS Customer Support
Michael was amazing from start to…
Michael was amazing from start to finish and really knew his stuff about the products and what would work best for us.
10 april 2026
Antwoord van DFS Furniture - Speke
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Speke DFS - BRILLIANT!!!
We went in today looking for a sofa but also really liked looking at the beds and kitchen furniture as well.
The layout of the store was large, with a lot of choice but it was not too cluttered, which was great.
When it came to the sofa, we asked Tony (the manager) for help and he was absolutely BRILLIANT!
He was in the office to begin with but was happy to stop and help us.
When we needed time to discuss, Tony gave us space and ended up dealing with a few other customers and I could see that he did brilliantly with all of them.
When we got back to him, there was no hard sell but he made me, my wife and two kids feel really at ease all the way through.
When we needed information, suggestions and help he was brilliant, not pushy but really knowledgeable and helpful.
We knew what we wanted and he helped us get it sorted, telling us about the different ways we could make it affordable for us.
I normally do not leave reviews but the store was brilliant and Tony was so good that he absolutely deserved a mention - KEEP UP THE GOOD WORK!!!
Oder 56Y4H9466
10 april 2026
Antwoord van DFS Furniture - Speke
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very professional and very informative
10 april 2026
Antwoord van DFS Furniture - Speke
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Speke
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Fabulous service by Tony DFS speke
Fabulous service by Tony DFS speke, really helpful and thorough
2 april 2026
Antwoord van DFS Furniture - Speke
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady was very helpful and very nice
8 april 2026
Antwoord van DFS Furniture - Speke
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Darren
He was very friendly and approachable. He explained everything very clearly. Thanks for a good experience.
7 april 2026
Antwoord van DFS Furniture - Speke
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The staff were great and walked us…
The staff were great and walked us through every step. Felt really looked after and it was very straight forward
7 april 2026
Antwoord van DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Speke
Good morning Darren,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Lovely furniture and store
Nicole was very helpful everything we asked she was very knowledgeable and pleasant all through our sale,
6 april 2026
Antwoord van DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A fantastic range of furniture
A fantastic range of furniture, a bright modern environment, and a brilliant salesman called Michael who was very friendly and enthusiastic and very helpful.
6 april 2026
Antwoord van DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We got to deal with only one member of…
We got to deal with only one member of staff. Michael was very helpful and gave us the time we needed and advice to make our purchase.
6 april 2026
Antwoord van DFS Furniture - Speke
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Speke
Good afternoon Tommy,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Michael in Speke DFS was amazing
Michael in Speke DFS was amazing, took the time to explain everything and wasn’t put off by my husband questioning everything, well be Michael, would return to DFS again 👍👍
4 april 2026
Antwoord van DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Speke
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.